USI JB Insulation

Have not returned my calls. A friend has had the same problem with them this Summer. They used to be a great company with both response and service.

It didn't. I called July 6th saying that I was interested in getting a vapor barrier put into my crawl space. The person answering the phone (Shandy?) said she would have an estimator get back to me. I didn't hear from anyone so called again July 15th and she said she would send an email to Paul reminding him to get back to me. Today is July 22nd, over two weeks from my initial call and I have not heard from anyone. I'm glad when local businesses are doing well and are busy. But to not return two requests for service is hard to understand. If the problem is that the company is booked out and couldn't do the work, at least let me know that.

We're doing the insulation project in stages, and everything is going just as promised.

I couldn't be happier with the job JB insulation did (OK, well anything can be improved, but these guys did a great job). They installed closed cell spray foam in the attic roof of the main house, gable end, garage walls and garage ceiling of my new construction 3 bedroom ranch with attached garage The bid called for a specific R value (depth in inches) of foam and they sprayed more than the required amount in most areas. So I feel I got more than I paid for, which of course I'm very happy with. I had gotten 3 bids and they were the middle one. Very professional and polite when they were on site. The covered all areas with plastic to prevent over spray of foam onto things it wasn't supposed to get on and they cleaned up after themselves pretty well (though I did have to do some clean up afterwards, but not much). The only thing I could complain about is the off gassing chemical smell of the foam continued for several weeks before it slowly went away. Still smell it a very little bit, but I'm confident it will diminish as time goes by (it has been so far, almost gone now). There were a few tight areas that they were not sure they would be able to reach, but they did a good job of getting in there (behind some duct work that was in the way). I went back with a foam gun and touched up a few small spots that they missed (they have to wear a full face mask and it not always easy for them to see, can't blame them). There were not many, they got everything pretty well with plenty of foam.

We received prompt and quality service. There were additional areas that USI provided at no charge as well, recognizing they could improve the insulation of the home. The completed on time and were professional. We worked with them through our general contractor. Both our general contractor and city inspector commented on the quality of the finished product.

I got quotes from three companies and they were in the middle of the road cost of the three. They were the best value with the Energy Trust of Oregon discount. They were the only firm that they would get my house at the R49 whereas the other firms only said that they would get me to R43. They put in insulation away from the ventilation so that it allowed me to get the ventilation in my attic that I needed. It was awesome because no one else suggested that. They did the work in half a day. They showed up by 8:30 and they were done by noon. Their responsiveness was really good. They were really punctual. I just recommended them to someone.

The service turned out perfectly. He even did a little extra work that we did not ask for and we really appreciated that. They were on time and cleaned up well after himself. The pricing was reasonable and he did a great job. They were very easy to schedule, as well.

Prior to the sale of our home we had our furnace ducts resealed and fully re-insulated. JB provided us with the best bid and we selected them. The installers arrived on time and did a professional job which took 2 days. We were very impressed with their work and as important so were the building inspectors who looked at the duct work prior to the home sale. We would hire them again and recommend them without reservation.

They were good on bid, and flexible on scheduling with other trades...great team that put down plastic, fully cleaned up after themselves and were quiet and respectful of our in house office!

Paul came to the house to discuss re-insulating the crawlspace, including ducts and water pipes. Entrance to the crawlspace is in the garage. Paul stuck his head in and used a flashlight, but did not enter the crawlspace. As I had the house professionally measured a year ago I had a printout which gave Paul the size of the crawlspace almost to the inch. He gave a detailed proposal of what would be done. Take out all the insulation and the old plastic vapor barrier. Taping the ducts, redo all the insulation and finishing up with a 6 mil plastic vapor barrier. As per appointment a few days later the crew arrived consisting of two men. They worked hard and did exactly what had to be done. Also cleaned up well after they were done. Now here I may become biased against JB Insulation. This was a big job under less than desirable conditions and I said up front to Paul and quot;I suppose that will be at least a 2-day joband quot;. He said and quot;Yes, I suppose, could be just one dayand quot;. The two men arrived a bit before 8 am and left at exactly 8:10 PM. They took barely half an hour for lunch and had one brief brake in the afternoon while they drank a bottle of water each. I asked them around 4 PM if they were going to finish the next day. They said and quot;no, we work now and will finish todayand quot;. I said and quot;it is hot (they were encased in nylon suits) and awkward to move in that spaceand quot;. They kept saying NO, it is alright, we finish today. The week before I had experience with three men in my crawlspace working on a seismic upgrade. They worked two days from 9 am till 4 pm and regularly came up for air to drink some water and cool off and had a reasonable lunch break. The two men who did the insulation were from Mexico and almost seemed afraid to complain. A 12-hour workday under hot, cramped conditions seems to me like slave labor and I find it upsetting. Also, after the job was done Paul never called to ask if I was satisfied, did they clean up well, etc. I had someone who knows all about insulating check out the crawlspace and he feels they did a good job. I am just very uncomfortable with the hours in those working conditions.

They were very good. I had an energy audit company check on it, and they also verified that the job was done well. They were neat, clean and punctual. I liked them!

We have used the services of JB Insullation before in a previously owned home. We were so impressed with their work we wanted to give them our business again. Their quote was the lowest and Brad took extra time to be sure all our questions were answered. We received a timely quote, scheduled the work within a few weeks and are now enjoying a more comfortable home. From start to finish, these guys do a great job.

I had already had 3 other contractors out for bids on attic insulation and blowing in wall insulation by the time I had Rick, from JB insulation out for another bid. Thank god I did. Rick was the only person who actively looked for old knob and tube wiring in our house. Even though we had been told when we bought the house that it had been replaced, Rick still took the time to look for it given that it could pose a fire hazzard if we were to add insulation on top of it. Rick found an hot (active) line in our attic. All 3 of the other contractors that had been out for a quote had gone in the attic and none of them saw it. Were they not looking for it?? And why weren't they? We didn't even know it was there. I'm am SO thankful for Rick coming out and for his attention to safety and his diligence. We will definitely use this company in the future if we can ever afford to take care of the old wiring. Unfortunately, after having an electrician out to give us a quote on removing the wiring from the attic and exterior walls so we could insulate, we found that it was just too expensive to move forward at this time. I urge everyone to USE THIS COMPANY. They are fantastic to work with and really are looking out for us.

They did quite a lot of work for me and did a good job. They are one of the best companies to do this kind of work in the area. I watched their work on another house and they also got recommendations from other people. I am pretty convinced that they gave the best bid than anybody that I had give me a bid on the same job. They are very professional. At one point I had three separate crews working on my house. They are good at what they do and they are fast.

After contacting JB Insulation, Rick Lock came out to look at what need to be done. Rick immediately impressed me with his attention to details and his earnest effort to help me tackle my ventilation problem. He spent a good amount of time looking over things, asking questions and brainstorming for solutions. Rick emailed me later with couple options for my insulation replacement. He then spent time answering my questions and discussing with me the pros and cons of the different options. He always returned my phone calls and emails promptly. After I picked an option, Rick came out for another visit to ensure the final details before the actual work was done. He was very punctual, flexible, professional and easy to work with. When the installer came out, he was quick, efficient and did a great job of installing vent chutes and the new insulation. He was pleasant and happy to do couple extra minor things I asked for. My sheet rocker even commented how well done the insulation job was. The quality and level of service of both Rick Lock and the installer were top notch! They went out of their ways to ensue very thing is done right.

It all went well. Paul Orlando was very helpful with the bid and all the associated changes I ended up making. He was very flexible with his proposal to accommodate my budget. The crews came over two days. The spray foam crew came at 8:45 am and was done by 3. They were friendly, worked hard, and cleaned up well. The following day a guy came at 8:00 am and started installing the rigid 2and quot; (done at 11ish). About half an hour later the two person crew came out to install the roof jacks, then fill the two attic areas with loose insulation, which needed to be done after the rigid was screwed in. All workers were considerate of my dogs and made sure to always lock the gate anytime they passed through (no escaping dogs). The quality of their work was very good and each crew seemed to work in unison with others. All of their work has made my second floor a bearable place to work during those hot summer days. The insulation, even though just installed in the second story, has also helped keep my first floor cooler during our hot days. I look forward to seeing the improvements in heating in the winter and the associated cost savings. See attached pictures.

They were very prompt in coming out to give us a bid, and explained the benefits of wall insulation and attic insulation very clearly. Also explained how we could get the tax credit. They finished the job quickly and cleaned up after themselves.

I used JB insulation to blow in some insulation a few months ago after my general contractor recommended them to me. What a huge disappointment! My house was wrapped in Tyvec, so when the JB insulation people came, instead of removing the staples and lifting up the tyvec to drill their holes, they cut the tyvek the whole way around the house in a 2 foot horizontal strip. Needless to say, the tyvek had to be replaced at a cost to me of $350 bucks. Stupid... even worse, they missed a whole section of my house which was revealed by an infrared camera. They had to come back out to fix it... But wait, it gets better. When they removed some of the tyvec they only put in a couple staples to hold it in place - so when the wind picked up, it tore off the house and then I had to take out the ladder in the dark while it's raining hard so I could staple the tyvec back up to protect my house. Needless to say, I would never use these guys again and I'd recommend you to find someone else to do the work.

Rob was very nice and a good sport, as my contractor had asked him to drill a few holes to diagnose a problem and that wasn't ordinarily part of his service. He went above and beyond the call of duty when he came back to check for the cold spot, as well, and ended up locating another problem in the house. The insulators, Manuel and Juan, were wonderful, too. They blew the insulation into the walls from the interior of the house at my request because I didn't want to repair my siding. They covered up all of my furniture really well and did a great job vacuuming up all the little bits of fluff. I was impressed with how clean the house was considering the process. All of the employees that I have met at J B Insulation have been efficient, cheerful, and very service oriented. They were a pleasure to have in my home. Not only would I hire J B Insulation again, I have a bid from them to insulate the ceilings of my downstairs apartment to abate noise from the upper floor. I wouldn't use any other insulation company!

100% met my expectation. They thought up potential problems and addressed them before I could. I highly recommend them and if I have another job will hire them immediately.

We were impressed with Randy when he came to do the estimate. He was informative and professional. JB's bid came in quite a bit higher than the other bids we received. Because we were most impressed with this company and the promise of using an infrared gun to check the fill, we asked if they were willing to come down in price. Randy emailed me saying he needed to check with his manager and he'd get back to me Monday morning. Monday afternoon when I hadn't heard from Randy, I called to check in. He said they were able to come down in price, which was great, but I felt Randy was quite short with me and he did not come by on the day the work was performed. The men who came to blow in the insulation worked hard and seemed to do a good job. Sadly, they damaged many plants on the side of our house (some damage is to be expected, but they caused more harm than the guys who took off all the siding the day before), left a pretty big mess, and did not have the infrared gun to check the fill in the walls. I emailed the company to let them know our concerns. They responded promptly by email and a different estimator (Brad) was able to come out the following evening to check the fill. I do want to say that the women I talked to in the office were polite and helpful throughout the process. We received the Energy Trust rebate paperwork by mail with our paid in full receipt. Sharon had filled out the paperwork and highlighted the areas I needed to complete.

Got bids from three contractors, two quoted the standard batt insulation and JB offered the spray foam and polar blanket option I ended up going with. Considering the far superior quality I believe the added cost of going with this system was worth the extra money (and it wasn't that much more expensive, maybe 25%.) I had them do as much insulating as possible, sound proofing the stairs and powder room, spray foam, attic, etc.....it was the one thing in my new construction build that I went all out on. I had a great experience with Rick, the estimator, he gave me great advice and even a little bit of vinyl sheathing to use behind the shower stall; since it was going to be installed at plumbing rough in and was unlikely to be insulated by the plumber. That helped us a lot. They sprayed foam one day and came back a couple of days later (after it dried completely) to add the polar blanket (a breathable membrane filled with loose fill insulation, very cool product.) I found them communicative, professional and I felt I got more than my money's worth. I fully recommend this company, and have already passed their name on to friends and colleagues.

J B Insulation re-insulated our attic as it was in need of a recharge. Rick came out to do the estimate and was a pleasure to work with. He genuinely listened to my questions and concerns and gave a fair quote for the work. He evern reduced the quote as I decided to do some of the prep work myself which was great. The team that came to do the work was neat, fast, and respectful. I need some more work done soon and will be re-hiring them.

Rick (salesperson) was very helpful explaining options. I opted to do part of the job (crawlspace insulation removal) myself to save some money and had the professionals add the new insulation correctly. I got a fair price on the job. The crew was professional and did a very good job keeping the house clean and cleaning up. I have confidence that the job was done right.

They were a great company. They came twice; once for the attic and then for another job. They were extremely nice and very quick. They left everything very clean and did a good job. They were very efficient, but they didn’t speak a lot of English. I would use them again in future.