Sandy Decor

I walked in and walked around the store for 10 minutes was not greeted by one of the 3 employees that where there. I’m pretty patient and was fine with waiting my turn for help, but when walking was not acknowledged and then never once acknowledged that I would be helped when they had a moment. I like helping small businesses, but my first experience was not great customer service at all. I’m taking my business elsewhere.

Crew showed up as promised and complete work in time frame agreed to.

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All went well

They are very professional, quick, and they do a great job! They have an amazing selection of all sorts of things for your home. We've been using them for a few years, and have nothing bad to say! Their crew is amazing, and we love having them out to help us with projects.

I was given a very nice remnant of wool carpet that was large enough to be installed in our bedroom. I called Sandy Decor and asked if they could install the carpet for me. The woman on the phone told me that they don't do installations, and instead refer their customers to outside contractors. I asked if she could give me a referral since they don 't do installations and she refused because I hadn't purchased the carpet through them. I understand that they wouldn't be making any money off of me. But what's the harm in helping out one of their favored contractors by passing along his information to a potential customer? I eventually found a good contractor through another, more helpful, carpet store. I don't plan on doing any business with Sandy Decor in the future after this unpleasant encounter.

Their bid was $4000. My experience with them was good. They have great quality carpets and were prompt and punctual. They were great to work with and they were the ones that I wanted to have come in and install my carpets. When they went to order it, the carpet that I wanted was at the end of the row and it was defective, and they would not be making any more for months down the road; so I had to go with someone else because I didn’t want to wait for months to have the carpets installed.

The entire experience was great. All of the shop's staffers are knowledgeable. Their design suggestions were right on as was their responsiveness. The subs they used were also very professional and clearly knew their trades. Outstanding experience! We couldn't be more happy.

As above, they did a clean, professional job.

As mentioned above, they did a wonderful job, were conscientious, clean, courteous and professional. Chad reports he has been doing this for 52 years, starting with his father and now his son, Curt is working with Chad for the last 6 or 7 years. Both were very pleasant and even took extra time to clean up a leak that occured from moving the refrigerator--and took the time to show us what might be the problem. We actually liked their work so well, we asked them to do some extra work on the utility room next week! They report they are contracted by Sandy Decor--Carey Berg. So we wanted to give them credit where credit is due.