Wholesale Granite Warehouse

Description of Work: I worked with Wholesale Granite Warehouse to do a bathroom granite counter and a kitchen counter.

Description of Work: Replaced my kitchen countertop with granite. They even threw in an extra place in a spot we had forgotten for free.

Description of Work: Things started out well enough. Before granite was installed we gave them the faucet that was to go in to the granite for the bathrooms and they didn't use it but instead left it at the office then which I then had to go get it on the day of installation so it could be installed after the granite was in. They cut the holes in the granite here at the house and did use the faucet but didn't notice that they hadn't cut a hole for the stopper. We realized this when our own contractor came to install the faucet so when I called Lena back to tell her that they needed to come back out to cut an additional hole, she was very patronizing and told me that they did it the same way they did it for everyone else and there should be no problem but I pursuaded her to have them come back on Monday. Then on Sunday, one of the sinks they installed, split into a huge crack and when both my husband and I talked to Lena, she make us feel like we were just doddering old fools who were just confused, but again, we pursuaded her to have them bring another sink when they came to drill the hole for the sink stoppers. And when they came out, they agreed it was very much a crack and when they went to take it out, it shattered in a gazillion pieces. My biggest complaint at this time was the treatment by Lena whenever we called. The worst was yet to come. When we had our first dealing with Lena and picked out our granite, she told me what a good deal I would get through the Daltile outlet here in Salem if I picked out what I wanted there and then gave her the #s and she would order it so I did that and in doing so, had to have Wholesale Granite Warehouses employee do the tile install. It ended up costing $300 for the tile and $300 for the install. But when the installer brought it to install it, it wasn't what I had ordered. So I called the granite place, she said to call the daltile outlet so I did, made an appt to take a sample of the tile in to compare it with what I had ordered. In the meantime, prior to my appt, I was warned by someone who knows daltile well that this happens regularly and they never make it right, especially with the smaller orders like mine. I was told by this person that they would claim that there are slight variations in color and I got what I ordered. That is exactly what happened. She showed me a sample of what i supposedly had ordered and mine was similar but too dark in some of the stones making too much of a pattern to go with my granite. I had not allowed it to be installed as I knew I would never like it. In the end, I lost the $300 on the tile and went to Home Depot and for $100, bought beautiful stone tile and the trim to go with it.

Description of Work: Installed kitchen with 4 ft bar & 2 bathrooms with 3 cm granite & undermount sinks

Description of Work: When they came to install Granite they came late in the day and the brought a piece that was miss cut by an unskilled laborer. I have an island with 2) 45's on it . When standing at the looking at the island the side on the left did not fit at all. They carved on my island wall to try and make it fit. Worked till 2:30 am and left a bill and pick sheet on the counter. Which indicated to me they were finished. I have the pictures to prove that nothing fit right on the island. I was unaware that "Sean" had not glued it down as he didn't know if I would like it or not. It was completely off from the other side. I called Dustin and didn't get a call back so I called Lena and gave her the low down that I expected it taken care of ASAP. She said she would talk to Dustin and get back to me. Long story short, They allowed someone unskilled to Cut my Granite and the cost was me ending up with another piece of Granite that does not match, I had them back today to correct what they came to correct on 10/19. I do feel that they correct there mistakes with the exception of the difference in the Granite. It is obvious when you walk in the kitchen and it just breaks my heart that I spent all this money and did not get a quality job done. I did my part I paid the bill in full, while I do feel I should have gotten a 1200.00 discount, I didn't ask for it, so that is on me.