West Coast Metal Buildings Inc

I have purchased 3 Carports from WCMB through Matt, Sisters Carports and very pleased with this excellent product and prices. Bend, Oregon Thanx !

Building COLLAPSED after 1 month!!! BUYERS BEWARE!!! West Coast Metal Buildings do NOT stand behind their products! We paid additional for the heavier 12 gauge frame material, when in fact they built ours with the incorrect 14 gauge tubing. STRONGLY recommend not buying from this company!!! We purchased our a-frame style 20x50x12 metal carport for our property in Eastern WA in June 2022 with the plan to move our family and 5th wheel there in May/June of this year. The guys came and installed it on 10/19/23. It snowed a good 16" around Thanksgiving and completely collapsed to the ground! Our neighbors informed us of this and we finally saw it for ourselves on 1/7/23. Now we have a $10,000 pile of crumpled metal laying on the ground. After checking the measurements of the metal with tape measure and calipers it is clear that the 14 gauge metal was used. Makes sense now why it failed. We were told by the sales rep to contact Jessica, but instead have been speaking with Sam to no avail. Before realizing they used the wrong material, we were told by Sam that since we didn't have engineered drawings the building is not rated for ANY snow load. After we let him know it was the wrong material he said he needed to speak to his "advisor" and call us back, this was a Friday. On Monday morning between 8 and 9 Sam left a voice-mail stating that he would like to go over our options, plural. When my husband called back our option, singular, was to upgrade our building with engineered drawings for a discount. My husband told him that we wanted a refund because we are not comfortable putting ourselves and 2 younger children under this type of structure. Sam let us know again that he needed to speak with his "advisor" and would get back to us. This was on 1/16/23 and we have yet to have any answers. He sent us an email too asking "how much of a refund are you wanting for this building?" We deserve a complete refund and another question I have is who is supposed to clean up the wreckage?? Thankfully we were not camping under it when it collapsed!

I WOULD HIGHLY RECOMMEND AND USE WEST COAST METAL BUILDINGS AGAIN. From working with my dealer, Brad, to receiving a quote from Sam S. in the office - to watching my GORGEOUS and FUNCTIONAL custom 27' x 20' lean-to building being erected by Pio and Eligh and crew - I am absolutely thrilled with the can-do service and attention to detail I received. I have read many of the negative reviews and I was concerned, but I saw none of the problems others experienced. Did I have a few screws and small pieces of tin laying around after completion? Of course, I did. So, I picked them up JUST like I would have if I had built it myself. In fact, the crew did do a great job of picking up, but hey. It was getting dark. My slab was not square - they worked with it and it's my job to add a little concrete now - but the fact remains that they explained the issue and they worked with me. I had a pool fence and container a little closer than optimal - and again they WORKED WITH ME. One thing I have learned over many years of servicing customers and being served is that kindness and a cheerful attitude are contagious. I am super proud of my new building, and I would caution negative review readers against believing everything they read. These guys do 400-500 buildings a week and we all know most people only post negative reviews. I wish more satisfied customers would post positive ones, because West Coast Metal Buildings does fantastic work and makes a good product. I should note that I live in Oregon and my building crew does work exclusively for the company. Thank you.

I am a Real Estate Agent in Washington State my main duty is to protect my clients. Its an oath/vow that the state of Washington REQUIRES me to maintain with my clients even beyond the sale. I referred West Coast Metal buildings to a senior client of mine in January of 2021. I worked this this client for over a year trying to find her perfect piece of property on the beach so she could build her home to stay in after her retirement. I referred a sales rep of West Coast Buildings to her in January and she ordered herself a new 24x25 metal carport from them to be installed in 10-12 weeks. Somewhere between her order date and when they called to set up deliver West Coast Metal Buildings built the WRONG sized carport. They built a 12x20 instead of her ordered 24x25 My client needed the extra width because there are two cars in her household. And the 12 foot wide carport wasn't big enough to fit both. When West Coast Metal Buildings delivery department person (Jackie) called my client to schedule delivery of the WRONG SIZED 12x20 carport my client noted to JACKIE that that was the incorrect size. Jackie explained to my client that was the size that was built for her and if she refused to accept delivery there would be a 25% restocking fee to put the 12x20 back in their warehouse. And that they had "recently increased their pricing structure by 20%" so to deliver the correct 24x25 it would cost my client even more. My client felt forced to accept the 12x20 carport and RELUCTANTLY agreed to continue with the purchase. That's where I came in. I was in the neighborhood of my clients new home and decided to pop by and say hi and see how she was settling into her new retirement digs when I asked why the carport hadn't been installed yet. She explained the above story to me and I was appalled at how my senior client had been forced into purchasing this carport that doesn't suit her needs. Consistent with my duties as a REALTOR to protect my client from this very thing. I called West Coast Metal Buildings and spoke with a lovely call center person named Aria (sp?) and explained the situation to her in an attempt to settle this amicably. Aria stated that the shipping person was out to lunch and that she would have her call ME back shortly. So I left my name and number with them expecting a call at any time. A few minutes later my client received a call from Jackie at West Coast Metal Buildings. I asked her to put it on speaker phone because Jackie was supposed to call me not her. When my client answered Jackie immediately started scolding my senior client because my client had agreed to accept the 12x20 carport and it was already loaded on their truck and ready to ship out. Then I interjected...... Jackie wouldn't allow me to talk at all. Eventually hung up on me. So I called back to talk to Jackie's boss about how my client was being treated. During my attempt to call, Jackie, then called back and wanted to speak with my client only. Not the individual that was 'yelling' at her. I am a veteran that suffers from severe hearing damage from listening to 5 inch cannons on my ship sound off regularly during my enlistment. I talk loud. But, because I damaged her fragile constitution and hurt her tender feelings I do apologize. But I will not stand by and let her scold my client for refusing delivery of an incorrect product she ordered that West Coast Metal Buildings incorrectly built. After all was said and done at the end of an excruciating 3 hour process, I paid my clients 25% restocking fee for the carport, a total of $504. Just to get these people out of her life for good. The original sales rep called my client later and stated the company has had a lot of trouble with Jackie in the past. Makes one wonder why she's still there. Buyer beware!

Do not order from this company if you live in the country. I Ordered a carport to cover my rv and after 9 weeks we were excited to have it delivered and installed. When that day came the gentleman delivering the carport said he was unable to install it because he didnt want to bring the trailer up a hill in snow ( it was a slight incline), He refused to even try. He told me he would come back the next day with chains and he never did. We even offered to bring the trailer up with our truck and he refused to install it because it was to cold for him.

Our company purchased a metal RV cover last year from this West Coast Metal Buildings. We were very pleased with the cover that we got. It was double poled vertical roof constructed and built the way we ordered it. We purchased the cover from Carports4less, a distributor for West Coast Metal Buildings. We ordered another RV cover 6 months later from the same distributor. The RV cover came today and was installed. I was single poled, instead of double poled, and the construction was no where near the same quality. I called West Coast Metal Buildings as soon as the truck came in with the Metal RV cover and told them this was not the cover I was supposed to get. I asked for a supervisor to call me immediately regarding this error. After the crew had installed single pole cover, Jessica, form West Coast Buildings called and told me there was nothing she could or would do to resolve my issue. She stated that I should have read the order. I reread the order from the first invoice and the second invoice and there was no mention on either invoice that stated single pole or double pole construction. Her explanation was that the first cover was 14' high while the second cover was 9' high and didn't require double poles. This was simply a case of "bait and switch" and I got a cover that was no where near the same quality as the first cover. BEWARE of this companies business practices as they are EXTREMELY UNETHICAL AND DISHONEST. We are currently closing on a small business loan from SBA to install 10 more of these covers. Our storage facility was expanded to be able to store 20 more RV's. We now have the city license, and shortly the funds from SBA, to upgrade our facility. WE WILL NOT BE USING WEST COAST METAL BUILDINGS TO DO OUR UPGRADE. While there price was a little better than local competition, their LACK OF ETHICS AND TRUST has made us realize "YOU GET WHAT YOU PAY FOR". We will be using Northside Metal Carports, LLC out of Chehalis Washington for all of our future needs to upgrade our storage facility. I am totally disappointed With West Coast Metal Buildings and their business practices and ethics. We will NEVER again try to save a few $$$$

the installation went OK, but after the injstall I found that I was advised badly by their agent, verbally told I did not need a permit. Well, I did, so I tried to work with the company to get a set of plans made. They went farther than any company I have ever seen to obfuscate, ignore, and generally avoid any semblence of responsibility or even willingness to work with me. They demanded a measurement (live snow load) that is nonsensical in a carport and refused to move until I could provide this nonexistant data. So I have pretty much been told to go away. DON'T USE THEM!!! GO ANYWHERE ELSE!

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NEVER use this company. I ordered my building around the first of April. It is now July 2 and I still don't have my permit thanks to the incompetence of this company. First they mailed the plans to the wrong address and I had to wait several weeks for the plans to be returned to them so they could resend. Now, a good company would have sent a fresh copy out to the correct address! They then marked the wrong anchors within the design plans. When I went to the county to submit for my permit, the county said, "Are you anchoring in concrete?" When I said no, the county requested an email from an engineer noting the correct anchors that should be used given my situation. I've been trying to work with the company since May 12 to get said email. It's been like playing telephone with tin cans and a string--multiple emails, multiple phone calls, multiple repeats of the same info which is then forgotten and/or misplaced. I left 2 messages and sent an email asking to speak with the customer service manager, Amber, and I've yet to receive a call weeks later. I finally received an email from the engineering firm (on the East Coast) via West Coast Metal Buildings and it was so inaccurate I re-wrote the letter and sent it back to them. Not only did it have the wrong county and building permit office, it had the wrong install address and was not accurate as to the reason for the letter. I've worked with many vendors over many years and have never been as frustrated as I am with this company. Unbelievably bad...and I don't even have my building up yet. :(

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Great product and a very good price. WCMB is one only of a handful of manufacturer's of metal building's on the west coast. Like all mfg.'s they sell direct to the public and to so called and quot;dealer'sand quot;. Dealers do not represent the manufacturer and can be anyone who want's to call themselves a dealer. We bought direct and saved the 100% mark-up dealers charge. There are many option's to choose from and the nice folk's at West Cost worked with us to get just the right cover for us. If you can take a tour of their facility in Salem, OR

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They were very inexpensive, but they delivered a very high end product and I am very happy with the product. Their people were very fast and efficient. They cleaned up after themselves. It was free delivery, which is what they advertised; they did not charge me anything for that. It was a free setup; they did not charge me anything for setup. So, the price they quoted me for the price of the car porch was the price I paid. They had to call me and tell me it was going to be a day later. They were here at the time they said they would be after the phone call thing they would be a day late.

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not good, the and quot;requirementsand quot; now are: they have to have 9 feet clear above the building.I was a sheet metal worker for 20+ years and worked around electrical lines on roofs all the time...I'm still alive! Their offer: We will deliver it and may not install it.... that is not good enough I want my down payment back: $118 I've had 2 other building done in the last 4 years, so I am surprised by this poor service.

Dealer went to bat for me and they eventually installed box trim but refused to include 1/2 sheet panels that are shown on brochure and price list.

We originally tried to use North West Metal Building in Hillsboro a subcontractor of West Coast Metal Buildings. We ordered via the web and put down $95 using Paypal and our Discover Card on Sept 20th 2013, in early December we received a phone call from West Coast asking if we still wanted our carport? (West Coast is the manufacturer) they told us that North West Metal Buildings hadn't turned our order into them until mid October at which time it was past the end date of the 10% off. They told us that at that time NW Metal Buildings cancelled our order. They were calling to see if we still wanted a carport built. We tried and tried to get out down payment back from NW Metal Buildings; finally succeeded by putting in a complaint with Discover Card.West Coast Metal Building followed up with us after North West Metal Buildings tried to rip us off. West Coast offered us the original 10% off our carport and rushed our order through; they helped make a nightmare turn into a really nice carport for my boat!!! I'd recommend West Coast Metal Buildings to anyone that needs a carport or building. t

We ordered the building at their Salem office. They have examples already built so you are not just looking at a picture. The approx install date was 6 weeks. Actual install date was 8 weeks.

See above.

Trying to talk to both the dealer and the manufacturer was vertually impossible. Both the dealer and the manufacturer blamed each other for the problems. And we got nothing....

Prompt, professional, timely.

It went well. We are happy with the outcome, but company hires slumps they really messed up our garage put it sideways and screw hols were blown out. still leaks. company resolved problem but seriously would not hire again

I had placed an order on line with West Coast Metal Buildings on 8/12/11. By 8/13/11 I was contacted by a rep and we proceeded to draw up a contract. By 8/15/11 I was E-mailed the contract, I signed it and E-mailed it back. Within a couple of days I was contacted and set up an installation date and time - 8/30/11 between 12:00 p.m. and 3:00 p.m. The crew (2) showed up by 2:20 p.m. and were leaving, with check for balance in hand by 5:00 p.m. My leveling job was not the greatest, they did some re-leveling and made sure all was plumb. I am very pleased with the quick response and the professionalism of the installers. I recommend this company to anyone that needs any kind of structure.