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The Tile Gallery

Hardwood Flooring Sales and Installation, Flooring Sales and Installation, Countertops and Backsplashes,

About us

Tile - large selection of stone, ceramic, porcelain, metal, glass, kitchen, bath, floors. Countertops - granite, quartz, laminate. Flooring - hardwood, laminate, cork, bamboo, vinyl (sheet, tile, plank)

Business highlights

13 years of trusted experience

Services we offer

Boutique showroom with our large selection of quality and high end tiles and flooring.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

2.83 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
0%
3
0%
2
0%
1
67%


Rating CategoryRating out of 5
quality
3.5
value
4.5
professionalism
2.8
responsiveness
2.8
punctuality
2.9
Showing 1-3 of 3 reviews

Deborah K.
07/2015
1.0
ceramic tile, countertops, flooring contractor, hardwood floor
  + 2 more
unknown
Description of Work: Rick Bauer did a tile job that he estimated would take 2.5 weeks and it took 2.5 MONTHS. He had a crew at my house who brought their children - my neighbor told me about that. The service was contracted with Star Builders, but the Tile Gallery operates out of the same building. I have to laugh when I look at the tile floors on their website because there is NO WAY their crew could install a flat tile surface. DO NOT USE.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$6,300

Linda D.
05/2014
1.0
hardwood floor
  + -1 more
I believe we received poor service because we had our own contractor and did not use the construction company The Tile Gallery is associated with. The sales person was uninterested in assisting us from the selection of the tile to the delay in the delivery date of the material. Had we been able to find the tile we liked elsewhere, we would not have dealt with this company.
Description of Work: Provided tile only for remodel.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$2,000

Response from The Tile Gallery
Dear (removed member name), I am sorry that you feel that your experience purchasing from us did not meet your expectations. I would like to assure you that your business was and is very much appreciated. I hope that we can have another opportunity to provide you with a more satisfying experience. We will certainly take to heart your concerns and use them to work even harder to give all of our customers the highest quality customer service they deserve. Thank you

Bonnie L.
05/2013
5.0
ceramic tile, countertops, flooring contractor, hardwood floor, interior designers
  + 3 more
Our project entailed an extensive bathroom/bedroom remodel, part of which involved a plethora of tile work! Experts in the field of tile worked diligently to provide us with the highest, most exceptional quality imaginable from beginning to end of the project. The results showed careful attention to every detail, including spacing of the tiles (perfect) and the meticulous grouting (amazing). These exceptional, qualified professionals set high standards for themselves, and each one excels in delivering a high end product. Today we have a very exquisite bathroom and bedroom that we take pride in. Many of our friends, whom are also skilled craftsmen in the field, were greatly impressed! We are extremely happy with the exceptional tile work that ‘The Tile Gallery’ has done for us, and we would not hesitate to use them again or to recommend them. We extend our sincere appreciation for all the hardworking, backbreaking and laborious work that each worker put into our project. ABSOLUTELY BEAUTIFUL! GREAT JOB!
Description of Work: Our project entailed plumbing, wiring, flooring, cabinetry and tile work - an extensive bathroom/bedroom remodel.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$64,000

    Contact information

    3995 Cherry Ave NE, Salem, OR 97303

    www.thetilegallery.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Hardwood Flooring Sales and Installation,
    Flooring Sales and Installation,
    Countertops and Backsplashes,
    Ceramic Tile,
    Interior Design and Decorating

    FAQ

    The Tile Gallery is currently rated 2.8 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: Closed

    The Tile Gallery accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, The Tile Gallery offers free project estimates.
    Yes, The Tile Gallery offers eco-friendly accreditations.
    No, The Tile Gallery does not offer a senior discount.
    No, The Tile Gallery does not offer emergency services.
    No, The Tile Gallery does not offer warranties.
    The Tile Gallery offers the following services: Boutique showroom with our large selection of quality and high end tiles and flooring.

    Contact information

    3995 Cherry Ave NE, Salem, OR 97303

    www.thetilegallery.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    Closed