SERVPRO of Salem West

it took a long time to schedule the time to do the job to the completion, they seemed to have a lot of work and not enough qualified people to do all of the jobs. I am happy with the end product. I would hirer them again.

Everything was fabulous. They got out the mold stains that we did not think they would get out. Actually, I refer them all the time.

.

Crew here when promised at time promised, answered questions, took care of odor due to my breathing problems

This is the third time we have used Servpro Of Salem West to clean our carpets. They are always professional and do a fantastic job. We have three dogs, so our carpets really need these guys!

I coordinated with Dave. He did just what he said he was going to do, met with me and traveled to the home 4 times, and really went above and beyond!

Wonderful work, professional, courteous, highly recommend.

.

very good job

I was very happy. They're a little expensive for what they do but I was very pleased. It was a very good experience. They did an absolutely fabulous job and I had some very difficult areas. They put down a scotch guard to help keep the stains from coming back. That lasted better than anything I've ever seen before. I give them As across the board.

My hot water heater leaked and ruined all the underlayment, flooring, drywall and insulation in utility room and part of the kitchen. They came and did a full analysis of the damage and worked with insurance company to get an estimate of the needed repairs. Then they gave me a full report and description of what they planned to do and an estimate of how long it would take. Sean, in particular, was very sensitive to my fears and concerns. He walked me through the whole thing and worked closely with the insurance company. He came right out to the job site during the planning stages and as his men began their work. He introduced me to each crew member who would be in my home and those that could potentially come periodically to check the equipment. The men who did the majority of work in my home, Gary and Andy, were hard-working, professional and answered all my questions politely and with respect. They started the job at sun-up and worked til nearly 10pm that night, taking only one short break for lunch- which they had in their truck. They worked without benefit of any air conditioner and needed to scoop out blown-in insulation that had sat and mildewed, finally smelling like raw sewage. They refused to accept even a drink of water from me, as they brought food and drinks, which they kept in their truck. I even offered to order us all a pizza, since they had to work so late that first night, and they politely refused that, saying they were fine. I never saw them even sit down to take a break. One would pull out the nasty insulation and the other would immediately contain it in a waterproof garbage bag and race it to their truck. It was the most methodical, cleanest jobsite I have ever seen. Not one piece of dust or debris escaped into the area outside of the carefully installed plastic containment area. Andy even raced back to the office to get special extension poles to keep the containment area secure after he ran into a problem with the tape not sticking to my kitchen walls. They took extra care to build a new containment area when they left and discussed special precautions I should take when my granddaughter came over the following weekend. They removed all their equipment after taking very thorough readings to make sure there was absolutely no moisture or mildew left. As it turned out it was a good thing Sean introduced me to all of the crew before they began their work the first morning since Gary had to call in on the final day of restoration and Barry ended up taking his place. Barry was very professional as well and had an especially good sense of humor. I confessed to him and Andy that I had secretly enjoyed all of the male attention I got all week, which had made a rather devastating experience instead rather pleasant and fun. As an older woman I do not get much male attention and suddenly it was as if I had a harem of men at my beck and call. As I confessed to Andy and Barry that I had secretly fantasized plugging up my bathtub and causing another flood just to get them to come back, Barry said Serv Pro would be glad to assist, whatever the call- pointing out all the various types of clean-ups they can do- ending it with a big grin and saying, "Because that's how we roll!" And when I said I thought Serv Pro should change their TV commercials to tap into the lonely older-woman market, Barry said, "Yeah, and they should play the song 'It's Raining Men' in the background". And then I added that maybe we could get Kirstie Alley to play the part of the lonely older-woman. LOLOL! So you can see that this company is the one you would definitely want to call when you want it to look ' LIKE IT NEVER EVEN HAPPENED'. And if you happen to need some male attention, plan to take the week off from work so you can hang out at the damage-scene and also get up early so you can get yourself pulled together and look your best! LOLOL! Seriously, USE THIS COMPANY. When I returned to work and told my girlfriends what had happened and why I wasn't at work, one gal relayed a horror story at her own house. She had a completely opposite experience with another company who had simply opened a window in her bathroom, shoveled the contaminated debris out the window, and then left it there when they 'completed' the job. So be careful out there. This company will take good care of you if you have any water/fire/smoke damage, mold/mildew- and they even clean up crime scenes!

Drain from Laundry room was leaking into lower level. Turned out to be the pipe was split. Most likely the previous owners damaged the pipe before installation. Serve Pro isolated the problem and applied anti-mold treatment. They cleaned up afterward perfectly. They do not perform the plumbing work-just the water remediation and root cause analysis. I also reported on the plumber.

Couldn't have been happier! Sean, Kay, and the entire crew were really there for us. We didn't have to lift a finger. They handled the insurance claim, and all the rest.