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Serenity Cleaning Services

House Cleaning, Carpet Cleaning

About us

I started the business approx. 19yrs ago as a Sole Prop. I currently have 20 employees of which most have been with the company 1 or more years. Customer service is our number one goal, so we will modify our routine to meet your cleaning needs, schedule and budget.

Business highlights

28 years of trusted experience

Services we offer

We offer complete top to bottom cleaning of your home and office to include dusting, cleaning/disinfecting of kitchens and bathrooms, cleaning inside glass such as mirrors, glass tables, picture frames, etc..

Services we don't offer

We are not a window washing company, but will often clean the insides of the windows upon request of our clients and on rental, remodel, move out, etc cleans. We are not a carpet cleaning company but have on occasion and only by request of the client, shampooed the carpets using a home shampoo machine.

Amenities

Free Estimates
Yes
Senior Discount

10%



Accepted payment methods

Check

Photos of past projects

Reviews

4.742 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
14%
3
2%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.7
responsiveness
4.7
punctuality
4.8
Showing 1-25 of 42 reviews

Sharon S.
04/2016
3.0
house cleaning
  + -1 more
communication with the company wasn't very responsive before or after services. We had a few issues with the job they did and voiced those concerns to the owner who never offered to correct the issues. In fact, she got snippy with us. Had to call multiple times to get our house key back.
Description of Work: Deep clean house.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
2.0

$275

Response from Serenity Cleaning Services
[Member Name Removed], I am sorry that you felt our responsiveness was not what it should have been. We initially wrote an estimate for you in Feb of 2015 and heard nothing back. You reached out again on 3/6/16. I replied on 3/7. Between 3/7 and the time we met on Sat 3/12 we emailed several times to settle on a day/time to meet to update the original estimate. On 3/15, you emailed asking if I had the revised estimate ready at which time I replied and let you know that we had recently moved to a new program and were having a couple of issues with it. On 3/16, I emailed you the new estimate.On 3/17 you replied and accepted the new estimate. 3/18 you emailed asking if we could clean on a Sat. On 3/21, I responded via email, but you never received it. On 3/24, I reached out once again and let you know I could have a crew there on Mon 3/28. You replied confirming the appointment. On 3/28 at 5:46 pm and at 6:04 pm (after business hours) you sent some photos showing the spots on the floor and the smudgy glass) via email. I had meetings scheduled for Tue morning and intended to respond to you as soon as I got back to the office. Unfortunately, as I told Brent when he called at about 1215/1230 on 3/29 I had just been in a car accident and would get back to him as quickly as possible. I spent the rest of the afternoon at the Dr and dealing with insurance, dmv reports, etc. On 3/30 I spent from 9a-1145a at the Dr again. I had just sat down back at the office when Brent called letting me know that due to my unresponsiveness, you would not be continuing with our services and requesting the key be mailed back along with the invoice for the cleaning. As for not even offering to fix the minor issues (some spots on the floor that got missed, you never gave me the chance. As for being "snippy" I believe my exact words were that "if someone being injured in a accident less that 24hrs after you initially made contact regarding your concerns, wasn't enough of a reason to garner a little grace, it was probably best that we do part company". As for having to make several calls to get the key back, I cannot attest one way or the other to that as I spent most of the next week out of the office due to my injuries. However, with all that being said, I am sorry that things played out the way they did and we were not able to show you the type of service that has earned us the reputation that we have. Brenda Oleman

David D.
07/2015
5.0
house cleaning
  + -1 more
SCS showed up at my home on time and ready to begin working. Initially, it was a two person crew. After a couple of hours, it became clear that the job needed more people, so SCS scrambled an additional four people to my house, and they worked tirelessly to complete the job. All of the folks on the crew were polite and professional. I particularly enjoyed their happy-sounding banter and laughter while they worked. They did a marvelous job of cleaning a very dirty house and it's now move-in ready. I couldn't be more pleased with the service. I haven't receive the bill yet, so I don't know what it will cost, but I can write with confidence, that whatever the cost, it was money well spent. I marked that I won't use the service again and that's purely because I'm no longer living in their service area. I do, however, highly recommend this company for your home cleaning needs. They're a class act.
Description of Work: Cleaned my 1900 sq. ft. house from stem to stern as part of a "move out" service

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Renee B.
03/2015
5.0
house cleaning
  + -1 more
Serenity Cleaning has cleaned my house twice a month for over 2 years they do a great job and I would recommend them to anyone.
Description of Work: Cleaned my house they did a great job!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

kelly M.
10/2014
5.0
house cleaning
  + -1 more
Very professional and thorough. I'd give them my highest recommendation!
Description of Work: Deep cleaned my condo.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Gerald N.
09/2014
5.0
house cleaning
  + -1 more
This is a service and company I'd give my highest recommendation to.
Description of Work: They have been cleaning our home for the past several months and done a great job! We could not be more satisfied with the consistent great service they provide every week.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Gaye C.
08/2014
5.0
house cleaning
  + -1 more
I was very impressed with the staff and their eye for detail. Was so nice to come home and see everything so clean and shiny. Defiantly would use again.
Description of Work: Last minute clean of my home

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Randy H.
06/2014
5.0
house cleaning
  + -1 more
Excellent service. Owner (Brenda) came to give an estimate and set an appointment. Went very smoothly. Workers were on time, very professional and did a quality job. Price was what I expected. I asked them for 4 hours of labor and 3 workers showed up and immediately got to work. Whole job done in about an hour and a half. I would recommend in a heartbeat to anyone who wants a quality, friendly cleaning service.
Description of Work: General Cleaning, floors, counter tops, bathrooms

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Response from Serenity Cleaning Services
(Member name removed), You are so kind! Thank you for choosing Serenity Cleaning! Blessings, Brenda

Margaret H.
06/2014
5.0
house cleaning
  + -1 more
We're very happy with them, they do a good job.
Description of Work: They clean our office every month.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Serenity Cleaning Services
(Member name removed), We appreciate you choosing Serenity Cleaning and enjoy working with you very much! Blessings, Brenda

karen E.
05/2014
5.0
house cleaning
  + -1 more
I'm so thrilled!! they did an aweseome job including getting some really bad stains off the ceiling and walls from soot and grease. Bathrooms look like the day we moved in :) I had to hire someone since due to surgeries i've had i can't do this kind of cleaning anymore. I stayed during the services since i have a new dog but they were totally profesional and also quiet considering what they were doing.. got right to work and got the job done. I'll have them back in a few months for a re-fresh.
Description of Work: They did a deep cleaning of the house, including walls and ceilings

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Serenity Cleaning Services
(Member name removed), Thank you so much for choosing Serenity Cleaning! We look forward to seeing you again for your re-fresh! Blessings, Brenda

Sally M.
05/2014
5.0
house cleaning
  + -1 more
It went incredibly well. The crew of 3 people did an awesome job..very fast...in and out and left her area sparkling clean.
Description of Work: Cleaned my Mothers area of the house, a sitting room, a bedroom and bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Serenity Cleaning Services
[member name removed], I appreciate your wonderful review! We are thrilled that you are more than satisfied with our work! Thank you for choosing us! Blessings, Brenda

Elayne E.
05/2014
5.0
house cleaning
  + -1 more
Serenity cleaning did an AMAZING job. They were prompt, professional, and my husband couldn't believe our house could get so clean.
Description of Work: Whole house, one-time cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Serenity Cleaning Services
Thank you for your kind review, [member name removed]! It was a pleasure working with you!! Thank you for choosing Serenity Cleaning Services! Blessings, Brenda

john M.
02/2014
5.0
house cleaning
  + -1 more
Always goes well. the young ladies and occasional man,begin work immediately on arrival, bringing all the tools needed for the job. always in good spirits,no complaining . work continually from arrival to finish
Description of Work: provided 3 or sometimes 4 people per visit. dust entire house including ceiling,door tops etc. clean and sanitize toilets and shower and bathtubs. clean and sanitize all kitchen counters and sinks and mop floor. vacuum all carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Serenity Cleaning Services
[removed member name], Thank you for your kind and detailed review. My staff love what they do and are really like family to one another. I am glad that this shows in their attitudes while on the job. We value your business! Brenda

Rebecca G.
11/2013
5.0
house cleaning
  + -1 more
I originally contacted the owner after finding them on Angies list. I wanted a quote for a deep deep housecleaning and then consideration of quote for cleaning on a monthly basis. Brenda came out quickly, in the evening to accomodate my schedule. She talked about their business, products, and types of services. She looked around the house to determine what areas I would like to have focused on. She provides a checklist of these areas and order of priority each time the team comes in for a cleaning so I don't have to explain again. They got my house spotless! They do an amazing job on the water stains in my sinks and bathtubs. She is also great about letting me schedule each month based on my availability. Employees are professional. At times it can be hard for me to concentrate (I work from home) if loud talking but they in are in and out rather quick and I know that makes the day go faster. I really haven't had any concerns and would highly recommend them to all of my friends. I think the employees seem honest and take care in their work-thank you for a continued great experience!
Description of Work: Full housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from Serenity Cleaning Services
Thank you so much for your kind review! You are such a pleasure to work with. We thank you for choosing us to help you take care of your cleaning needs! Blessings, Brenda

THOMAS M.
10/2013
2.0
house cleaning
  + -1 more
Padded work hours - the front desk informed me the cleaning staff arrived at 3:00pm and left at 5:30pm (2.5 hours), but I've received notice from the cleaning company that the cleaning crew was there for 3.75 hours. Thus, Serenity Cleaning has almost effectively doubled their billing hours for our apartment. That, and they didn't empty the garbage, take out the rubbish, or wipe down the counters. All in all, the work was sub-par, and I'm getting billed for work-hours that weren't performed. Look elsewhere for a decent cleaning company.
Description of Work: Cleaned a small apartment.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$115

Response from Serenity Cleaning Services
Dear [Member name removed], I am sorry that you feel we "padded" our hours. I quoted you a price of $28.50 per man hour; as you pointed out, I had 2 staff there from 3:00-5:30p (2.5 hrs x 2 staff =5 man hrs). I also had 2 other staff members join them from 4:10-5p (another 1.66 man hrs) to ensure that the job was done prior to your company arriving. The total man hrs spent on the job exceeded the amount your were billed but because you had discussed having us do your move out clean and potentially regular cleaning service once you were in your new home, I was glad to discount this cleaning for you. As for the quality of the work...the trash/rubbish being overlooked was entirely my fault. When I filled out the work order, I completely overlooked including that task on the list. I am truly sorry that we did not meet your expectations. Brenda

John J.
10/2013
4.0
house cleaning
  + -1 more
It took about 4 days for the company to get back with me after I called and left a message. A woman came out and met with me at the house and said she would get back with me. She got back with me in about three days with an estimate of $162.They did a good job of cleaning the areas I wanted cleaned---I observed their work personally and thought they worked hard.The person who gave me the estimate came by at the end of the job and said she would email me an invoice.Two weeks went by and I did not receive an invoice so I called the person who gave me the estimate and left a message for her to call me as I did not receive an invoice. She got back with me four days later.About a week later I received an invoice for $192 that stated the company worked 7 hours and the job was commercial (not residential).I emailed the company owner and stated the fact that I was quoted $162 and their workers were at my house for approximately six hours or less and this was a residential job not commercial.The owner said she was "on vacation" and pushed the responsibility off on the woman who gave me the estimate. I do really believe the owner should have taken charge but didn't. The other woman called me back and wanted to argue with me and even told me "I was confused"---this set me off for sure. I paid the $162 I was quoted and emailed the owner and told her I didn't appreciate the argumentative nature of her assistant towards me. This company may hove gotten high marks on Angie's list by others but I will never use them again under any circumstances and will and have told others of the crappy way they conduct business. s
Description of Work: I was moving into a new home I had purchased and asked that the Kitchen and two bathrooms be cleaned---this included the inside of the cabinets and floors.

Rating CategoryRating out of 5
quality
5.0
professionalism
2.0
responsiveness
3.0
punctuality
5.0

$162

Christine S.
10/2013
4.0
house cleaning
  + -1 more
Cleaners showed up on time, when I came back later they were gone and the house looked great. Windows were especially clean, no streaks. Overall I was satisfied.
Description of Work: Getting vacant house ready to sell, cleaned bathrooms, windows, front porch, kitchen, light fixtures, vacuumed, back porch.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$385

Response from Serenity Cleaning Services
We thank you for choosing Serenity Cleaning Services! Please let us know how we can help you with any projects in the future! Brenda

Vincent B.
09/2013
5.0
house cleaning
  + -1 more
Gentleman, I'm talking to you. If you want to treat your wife to something awesome let Serenity Cleaning come to your house. This will free up some time for your wife to do other things done other than clean the house. You will not be sorry about this service. Get your house cleaned today by Serenity Cleaning.
Description of Work: My feels like I had a maid service come into my everything is clean from top to bottom. Bathrooms are sparkling clean, kitchen sink looks brand new, and no dust anywhere.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Response from Serenity Cleaning Services
Thank you for your kind review! We love what we do and are so glad you were happy with the outcome! Brenda

Heidi C.
08/2013
5.0
house cleaning
  + -1 more
Brenda and her girls are professional, quality and superb. I would recommend them to all. I was not sure if I was going to continue with a maintenance cleaning after the thorough cleaning but I am so satisfied with Brenda that I have signed up for monthly cleaning from her and her employees. Very punctual and professional. Zero complaints.
Description of Work: Avery thorough cleaning of my tri-level home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Serenity Cleaning Services
We are so glad to have you as a client! We appreciate your continued business! Brenda

Nancy S.
06/2013
5.0
house cleaning
  + -1 more
I called Serenity Cleaning for a one time deep cleaning of my home prior to putting it on the market. I spoke with Brenda, who was very responsive to my call and asked all the right questions to find out exactly what I needed. She came out to give an estimate and listened as I explained specific needs, making sure to include them on the estimate. Brenda was easy to talk to and nice to work with. I felt comfortable knowing that her team would be cleaning my home. Even though the work took more time than she originally thought, the cost of the service did not exceed the estimate, which is awesome. I am very happy with the work preformed. The attention to detail was amazing. The floors are shiny, the glass is sparkling, the dust bunnies are gone! Even the water stains in the tub are gone. I have a very old linoleum kitchen floor and honest-to-God did not know it could come that clean. I couldn't be happier with the results. Thank you to Brenda and her team for an amazing job!
Description of Work: One time deep cleaning of my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Serenity Cleaning Services
We are so glad you were pleased with the outcome of our deep cleaning services! You were so great to work with! Brenda

John S.
05/2013
5.0
house cleaning
  + -1 more
This is a two bedroom house. They cleaned both bedrooms, bathroom, kitchen (all appliances inside and out), hallway, and living room . Serenity exceeded my expectations and then some. I have already used them again in my home and love that Brenda (the owner operator) tailors the work to YOUR specififications NOT THEIRS and charges accordingly. I intend to continue using Serenity without question. It is an excellent business.
Description of Work: Cleaned my rental. The did a terrific job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Serenity Cleaning Services
We are so glad we were able to meet your needs. Thank you for the kin review! Brenda

Debra F.
11/2012
5.0
house cleaning
  + -1 more
I called them on short notice and they moved their schedule to accommodate me. I had company coming and needed my whole house done in a short amount of time. They were on time and began working immediately, very professional and friendly, I was so impressed with their work I am now having them come in once a month. I would definitely recommend them to anyone who needed housework done.
Description of Work: They cleaned my house from top to bottom. They dusted every piece of furniture, they cleaned all my bathrooms, vacuumed my carpets, cleaned my hardwood floors, wipe down the exterior of all my cabinets, cleaned my stove top, cleaned all my kitchen appliances including fridge, stove front and dishwasher, cleaned off all kitchen counter tops, cleaned all window seals in all rooms, cleaned my washer/dryer, dusted all lamps and lamp shades. I hope I listed everything, because they did a fantastic job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Response from Serenity Cleaning Services
We appreciate your kind words! We are glad that we are able to meet your cleaning needs! Blessings, Brenda

Debra A.
10/2012
4.0
house cleaning
  + -1 more
I'm very pleased with the service and the response, the owner is quick to return calls and easy to work with.
Description of Work: This company was contacted to perform cleaning on an "as needed" basis with a monthly calender to work from. The owner was quick to respond and provide an estimate. I haven't been billed yet for cleaning because it's on a monthly basis but I'm certain the cost will be in-line with what was estimated. The house was cleaned very well the 1st time they were out, and they've been out one other time since but I wasn't able to check the work after the 2nd visit, yet I've heard no complaints! Hope to continue using their service for many months to come!

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Serenity Cleaning Services
Your kind words are appreciated! We strive to meet and exceed our clients needs and we are so glad to have worked with you! Brenda

Wildwood M.
10/2012
5.0
house cleaning
  + -1 more
Staff was professional and friendly. We have been using Serenity Cleaning for approximately three months and are very happy with their services. We use them for a varity of reasons: freshen up a vacant unit, clean up after a remodel, or complete clean when turning a unit over from one tenant to another.
Description of Work: Cleaned entire 2 bedroom / 1.5 bath townhome after renovations (in preparation for a new tenant to move in).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Response from Serenity Cleaning Services
It is such a joy to work with you! Thank you for your kind review and we look forward to working future jobs for you! Brenda

Lori K.
05/2012
5.0
house cleaning
  + -1 more
I have been very impressed with their work. They do a very thorough job, doing as little or as much as you would like. They are friendly courteous and trustworthy. They work fast and with a good attitude. I would definitely recommend them!
Description of Work: Serenity cleaning service is filling in for my regular housecleaner while she is laid up.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Serenity Cleaning Services
Thank you for your kind review! We enjoyed working with you while your regular cleaner was away. Brenda

Dana B.
02/2012
5.0
house cleaning
  + -1 more
They always did an excellent job. They take excellent care of their clients. Their price is very competitive. Their quality of work is superior. I will continue to use them in the future.
Description of Work: I used Serenity Cleaning Services to clean my house. I use them every couple of weeks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from Serenity Cleaning Services
We enjoy working with you and appreciate your kind review! We are blessed that you continue to choose Serenity Cleaning Services! Brenda
    • 1(current)
    • 2

Contact information

4936 Offer Run Ct Ne, Salem, OR 97305

http://www.serenitycleaningllc.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Carpet Cleaning

FAQ

Serenity Cleaning Services is currently rated 4.7 overall out of 5.

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Serenity Cleaning Services accepts the following forms of payment: Check
Yes, Serenity Cleaning Services offers free project estimates.
Yes, Serenity Cleaning Services offers eco-friendly accreditations.
No, Serenity Cleaning Services does not offer a senior discount.
No, Serenity Cleaning Services does not offer emergency services.
No, Serenity Cleaning Services does not offer warranties.
Serenity Cleaning Services offers the following services: We offer complete top to bottom cleaning of your home and office to include dusting, cleaning/disinfecting of kitchens and bathrooms, cleaning inside glass such as mirrors, glass tables, picture frames, etc..
We are not a window washing company, but will often clean the insides of the windows upon request of our clients and on rental, remodel, move out, etc cleans. We are not a carpet cleaning company but have on occasion and only by request of the client, shampooed the carpets using a home shampoo machine.

Contact information

4936 Offer Run Ct Ne, Salem, OR 97305

http://www.serenitycleaningllc.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM