On the Spot Handyman Services

This review is for Rob when he was operating as Rob's Handyman Services. Rob had to leave one day due to a family emergency. He successfully installed a garage door opener that day and had to come back later, a week or two later to finish the rest of the job. I would not hire him again due to the poor workmanship of the services he provided. He had to come back at a later date to fix the garage door opener mechanism that was installed backwards and almost crushed my dog due to lack of the auto-stop/reverse function. I don't think Rob believed that he had been out to my house to do work before, he said he honestly didn't remember. Somehow I felt accused of picking a company out of the phone book to come fix a shoddy install for free. Also I had to have an electrician come check on a power receptacle that was making the lights in my bedroom dim. Turns out a hot wire was crossed incorrectly during the outlet change. The electrician said it could have burned my house down. To make a long sad story short I really need a handyman but sadly don't feel comfortable using this guy for my projects.

Professional workmanship. Rob went to great lengths to explain what was being done and why. Rob used the best materials for replacing worn out decking and siding, no short cuts.

Hired to deal with a leaking backdoor. The work stretched out for over a month as he frequently canceled, frequently showed up late, frequently didn't complete tasks he said he would. I was without a door for a length of time in February, my heating bill doubled. The last day he came he left without doing any work or trying to contact us even though we were in the house. He left screws and trash all over my backyard. When we began to question why the project was taking so long he became belligerent to my husband and decided he no longer wanted to work with us. To top it all off, the door continued to leak. We finally got another guy in to finish and he said the work Robert Hagerman did was sloppy. Then Robert proceeded to charge us for over $2,000 for an unfinished job and threatened to put a lien on our house prior to the bill even being a month old. And when I told him I was unsatisfied and that I was pursuing a complaint with the Construction Contracting Board as well as negative feedback on his media profiles, he proceeded to insult me. I’ve hired contractors before and this was one of the worst, most frustrating and overall unsatisfying situations I’ve ever had. He is so unorganized I don’t recommend him to anyone.

Rob was great. The job looks absolutely beautiful and Rob is a very nice guy. He is very helpful and tries hard to get you a good price for materials. I also felt that he works hard to give you the job you want done exactly the way you want it. I consider Rob my "go-to" handyman from here on out.

unknown

We were in a real jam. My 95 yo mother-in-law is very petite and, late Friday evening, we got a call from her new healthcare center advising us that the bed we bought for her that day was too high for her to safely use. Early Saturday morning, I frantically started making phone calls to handyman service providers, but wasn't hopeful that I would find anyone to help us before Monday. The first call went to a company we had successfully used before but, as expected, got voicemail. My second call went to On The Spot. Rob answered on the first ring. I started to explain the problem, then stopped myself and said, "But I'm sure you don't care about the details!" Rob's reply? "Yes, I do care." (Wow). He was fully booked but said he could do the job before he got started with his day. By the time I arrived 45 minutes later, Rob was already there, waiting. The result? He was in and out, job done perfectly (including clean up) in about 30 minutes, at about 1/3 of what I expected to pay for an urgent request on a Saturday. He was warm, professional and concerned about my sweet little mother-in-law. We will definitely hire him again. If I could give a rating of A+++, I would!

Rob is great at playing the part. He comes out, shakes hands, sends an estimate in a timely manner, and even arrives in a professional van, with the name of the company on the side. Then, you get the real On the Spot. This business is Rob's second job. Maybe side job is a better description. He works all week for someone else, and then is too tired to do his On The Spot work, that he has committed to. It's difficult to get him to respond back, he doesn't keep track of the things you need done, he refers people to do the work he can't, and they are most definitely not on top of their game. I still have wires sticking out of my wall, that Rob was coming back to "take care of", from 2+ months ago. The ceiling fan that he installed for me has wires hanging down from it as well. It took him 6 weeks to clean the moss off of my roof; meaning, he climbed on my roof one weekend, told me he had put down some kind of cleaner, was told he'd clean it all up the falling weekend, and didn't even attempt to do it, for six more weekends. And then be had his kid, (16, maybe 17) with a broken shoulder, climb up to finish it. There are so many things that were not done correctly, but honestly, it's upsetting to go into detail on every single one. I don't like to bad mouth companies, but I don't want anyone else getting this kind of ridiculous service that I did, from On The Spot.

He is busy and it took a while to complete the job.

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unknown

Robert was very nice. However, the new counter was cut shorter than I had requested, the hole in that new counter was cut for the old sink and it was installed, but I had told him I had a new sink to install. I had to exchange the sink I had chosen and get one to fit the hole that he had cut. He had his teenage son and his teenage daughter's boyfriend helping to cut, install and grout all the tile work and the grout was not cleaned very well. Later I had a friend trim and caulk to cover the poorly done edge on some of the mosaic tile in the bathrooms.

Excellent work. Very competent and efficient.

He didn't overcharge and was timely. He hauled away the window and all was good. I'm considering using them again.

Everything went very well, my neighbor even hired him to do some work for her.