Northwest Housekeeping

When we reached out to hire NW Housekeeping, Alisha Firestone White on October 18th. 2023 @ 2:30 pm, I explained that I had a renter move out and the house needed to be cleaned and prepared for selling it ready for a home loan inspection. When discussing what needed to be done with this house she assured my husband and I that she would be cleaning the house making sure it was acceptable to us, ready to sell and passing all home inspections. Alisha told us that the amount to cleaned would not exceed $1000. My husband agreed and explained that he did not want the price to exceed, $1,000. I will explain more in detail now why we are not happy with her services and how she did not complete the job that was contracted. She started the job on, October 23 and walked off leaving the job unfinished on October 25, 2023. I will start in the living room, the living room windows we're not washed outside whatsoever. The inside of the windows were washed, however they washed very poorly. I will be attaching pictures at the end of this letter for you to see with arrows and circles. The fireplace in the living room around the metal ledge was filthy not cleaned. You will see in a picture my finger showing the dirt that was left. This was not wiped down or cleaned whatsoever. The front door entrance has windows in this room was left not cleaned entirely. These windows were also very muddy and dirty on the outside, they were not washed at all outside. The laundry room windows on the back door we're not washed inside or out, they are terrible! In the pictures that are attached, you will also see a dirty laundry detergent cup down on the ground of the floor in between the two doors of the exterior outside door and the screen door. Opening the exterior door there is a great deal of dirt/grime, gunk, sludge and spiders. I'm not even sure what to call all of this filth, but it was not even touched. In the same room as the laundry room we have a hot water heater behind one of the doors. When opening the door looking at the hot water heater, this area was also very filthy. I expressed how this area was a very important area to be cleaned for home inspections. This was unacceptable and would not even come remotely close to passing, it was filthy black grudgy, thick of black gross grudge! The first bedroom after the laundry room to the left, we will call this bedroom number one. This room has windows and these windows were not cleaned outside either. Again, I will be attaching pictures at the end of this to show the mud and filth attached to the screens and the dirty windows outside. The pictures may be difficult at times to truly see just how dirty they are because of the sunlight and glare. I did circle and draw arrows. The next room is the guest bathroom to the right down the hall. In this room there was black mold that was on the toilet paper holder, and in the bathtub. Underneath the sink was also very dirty and not touched with slimy gunk. Going down the hallway we'll go to the next bedroom we will call bedroom number two. In this bedroom, again we had windows that were not washed on the outside. Pictures will show the mud that is attached to the screens and the window on the outside was NOT cleaned! Bedroom number three is straight across from bedroom number two. This bedroom has two windows in it, both windows were not washed on the outside either. Pictures will be attached showing the dirt all over the windows as well as mud that is attached to screens and windows. This room has quite a bit of mud, more than the others. The fourth bedroom is the master bedroom. This bedroom has two windows, both of these windows were not touched on the outside either. They had a great deal of dirt as well as mud all over them. In addition, the closet has dirt and old coffee drippings all over that rolled down the wall. This could have been wiped down but was not. When I put my wet finger against it to try to pull it off, it came right off. These walls in the closet were not wiped down properly. In addition, where the stationary lights are placed, the ledges in the master bedroom, was not cleaned or wiped down. cobwebs are all over as well. The second bathroom is the master bathroom. Inside the shower, all the fixtures and knobs are terrible beyond any description can describe. . Pictures are attached also for this area. When wiping my wet finger against these fixtures, dirt, black slimey gunk and grime came right off. The inside door of the bathroom in the master bathroom was terrible. It has black sludge not really sure what to call it, "dirt streaks," are all over the door. When running my wet finger down the door it turned black. Pictures are also attached at the end of this to show you. Underneath the sink area has spotty areas of dirt, sludge and gunk.The lights that are permanently fixed in the bathroom, where there are no covers for the fluorescent lights, it is filthy as well. whatever reason she wrote down 38.4 hours that were completed, they were not. The hours were certainly "milked," in addition, jobs were not completed as per our agreement. Alisha assured us for that amount of money certain details of the house would be completed. The house was to be cleaned ready to sell and for inspections to pass. We went through all of these rooms with her and she assured us they would all be completed. She also thought she would have this job completed much earlier giving us a cheaper bill. I have checked with other companies that would complete the job for $475.00 to $500.00. I think at this point, the invoice should be adjusted subtracting $400.00-500.00 off of the $1,000 that was agreed upon. We will not be charging ,her for services of my husband's time spent cleaning beside her and your crew for 3 days. My husband had to take time away from our business to make sure that jobs were being completed, this would be a substantial amount. We did try to work with her already asking if she would discount her bill only $350, just to make this terrible this situation would away quickly and be fair. Even though it was cheaper than jobs that were bidded, we didn't care at this point, we just wanted this terrible situation to go away

I have been using Northwest Housekeeping for years now and absolutely love them! They always do an amazing job with cleaning our home. They are professional, kind, and always friendly! Could not recommend them more!!!

Alisha and her team are so professional and very detailed. I LOVE HOW MY HOUSE LOOKS WHEN THEY ARE DONE! Best housekeeping service I have ever had.

Wonderful, they are all amazing. They clean every nook and cranny, very thorough.So detailed! Jamie, Alisha, and Becca, are great. All the employees are kind, respectful and on time. I be love how well they clean. They also do deep cleaning. I highly recommend Northwest Housekeeping. Very reasonable prices as well. You won’t be disappointed.

Detailed and complete cleaning service.

I've had a housekeepers since moving my parents to our home in 2013. Alyssa, the owner of this business has created a team of great housekeepers that are reliable, on time, and do a great job. They are beyond pleasant enjoying their job. They use non toxic cleaning products and bring all items needed for a clean house. Alyssa is easy to get in touch with if I need to change days. I trust them 100% and have never had a negative experience in the year using this company. Highly recommend!

Reliable and detail oriented!