Kilgore Blackmon

The original TREX brand decking we purchased from Kilgore Blackmon was installed approx July 2007, by Spring 2008 boards were failing...they began to lok like paper mache product. I contacted TREX company...they sent a representative and explained there had been a manufatrue problem, but they would only replace boards one at a time as they failed...this was supposed to be a guanranteed product of good repuation. i accepted that they replace three of the boards and pay the carpentar who did original installation labor fees. Over course of 2009-2010 several other boards had same failure and the rest of deck showed signs of splitting at the core. TREX refused to replace entire deck and wanted to continue one board at a time, but with us paying the labor fees. At this point I went to the owner of Kilgore and explained problem and how unhappy I was with the customer service from the TREX company. The Kilgore store stood behind the product they sold and also paid the cost of labor to totally replace the deck. We are so grateful for their integrity, prompt attention to the problem and in general being an honest company to work with..all of this should have been dealt with by the TREX company....we will purchase any hardware or building materials needed in the future from Kilgore...Thank you!!

They are a privately own lumberyard. They have personally gone to bat for us with Trecks (a company we had a negative experience with) and stood behind what they sold. They are a small company with a high integrity of work. They have great quality of wood and products. We've been satisfied with everything we've bought from them. For example, we had an unexpected snow storm and I called them to find a snow shovel and they were kind enough to let me pay over the phone and hold it until I got there to pick it up.