JK Carpet Center

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This outfit is a delight to deal with. They showed us exactly what we asked for and were very patient with us as we chose a vinyl pattern. They gave us multiple pieces of vinyl to take home to help with our decision. Due to the fact that this was due to a broken pipe, we were rather stressed throughout the entire "rebuild" and Jerry could not have been easier to deal with. His carpet/vinyl folks arrived on time and did a wonderful, professional job. The sub-contractor that did our extra tile work was a wonderful craftman.

He arrived when he said he would, fixed a number of problems with the carpet and cahrged the agreed on price.

The three man crew was punctual, and worked a long day. Too long, probably. They were eager to leave, and hardly cleaned up. It took me about 45 minutes to sweep and tidy up after them. The work product was good. However, they didn't replace the metal vent covers, over the vents. I came up with an extra one, after I replaced the vent covers. That means that they covered up a vent, with the pad and carpet. I wouldn't use this company again. The manager knocked $80 off the bill, after he heard my complaint.

We like their product. We like the people who put it and I'm looking at it now and everything was perfect.

We had not heard of this company before, but driving by the building one day stopped in and was helped by David. He showed us what they had in their warehouse and sent us home with samples. He then came at our request and measured and provided a quote. We decided we wanted a different style and David ordered samples for us that were sent to the house. We selected and purchased the carpet, and it arrived in their warehouse that same week. We scheduled the install, and on the agreed day the installers arrived promptly and completed the rooms that we had moved furniture from. The following day, the returned and completed the remaining rooms. They were very professional, courteous, and helpful. The carpet and pad were installed properly and look fantastic. It is very rare that you bring someone in to do work on the house, they deliver everything that was promised, and you are completely satisfied, but my experience with JK Carpets is one of those times. Excellent work, and the price was very good. We did get other quotes on the exact same carpet, and David's was the best. Highly recommended, and we are working with them on another flooring job.

Installation of the floor covering was scheduled to begin 3/28/12. I had planned to remove bad squeaks and groans from the floors of two bedrooms, one landing and eight stairs before the project began. Unforeseen problems forced me to request a delay in the start of the project. The salesman denied the request and stated that his crew had the necessary tools and experience to take care of the problem in a short time. Upon arrival , the crew of two inspected the job site and estimated the job would take 3 days. In reality, it took only 10-1/2 hours over two days. One screw resolved the squeak problem in one bedroom. The rest were ignored. The crew said they did not have time. They also failed to replace sliding closet door floor guides in three bedrooms. They did a sloppy job of replacing the floor molding and also failed to adequately prepare the sub floor to prevent telegraphing of irregularities through the vinyl cover. The rug installer appeared unannounced at 9 a.m. the following day with his 12 year old son who wandered around the house listening to his pocket radio. The installer acknowledges that he was told by the salesman to remove the squeaks from one landing and eight stairs. When the job began, he broke his tape and had to borrow mine. At the close of the job, he tossed my tape into his tool bag. I had to ask him to return it. His attitude changed and he grudingly returned the tape and became a little surly and did not thank me for use of the tape. The quality of his work was questionable. When descending the stairs, my heel would catch on the back of the stairs. Inasmuch as he stated on two occasions that he was a self-employed contractor, I asked who I would contact if I had a question or complaint. He replied and quot;too bad, talk to the companyand quot;. When I asked him why he did not repair the stairs as promised by the salesman, he replied that it was the customers responsibility. He finished the job in three hours and left everything in place with no cleanup. The salesman stated that he rarely calls or visits his customers for their comments and to check on quality of work. He further stated that, although the crews were private licensed contractors, he considered them employees because most of their work came from him or the company. Would we recommend the salesman? (No) He violated our trust. Would we recommend the company? (No) They failed to adequately supervise their employees. Nobody over the salesman ever contacted us to determine if we were satisfied.

From walking into JK's building through seeing my new floors, the process was simple and efficient. David assisted in choosing the vinyl with no pressure for an upsale. The installer worked straight thru the day and into the evening to get the job done. Floors look great. Price was was the middle of the three quotes I received - much lower than one and slightly higher than another. Glad we chose JK's as their quote covered everything including some extra subfloor work we were not anticipating to make it all level.

I am pleased with their service. We could see that the carpet was fine and the install was good, so we have decided to go with them again. The price was good. In terms of punctuality the workers were on time and good.

The carpet job was very good. It was thoroughly done, and left clean. David called the next business day to check up and provide some good follow-up information.

I think the price was excellent, but the quality was not, they left a bit more scratches than I thought there would be. They really need to use e-mail a little bit better. We are planning to give them a call again to replace the carpet in the bedroom.

Everything went very well - product was as described and took 2 days to install - (we never saw the installation fellow take a break)! He worked from 8 a.m. until about 5 pm - very industrious. Very professional installation.

They were fine, or great, I should say. They were very helpful, and followed through with the contractor. It was a good interaction with this provider.

They were a little bit above average. The quality of their products was great.

The installers came out on the hottest day of the year. The carpet looks great and I will use this company in the future.

They did a beautiful job. Very impressed with the salesmanship. promptness and working with me to provide the best and the best price. I would recommend them to anyone.

Very helpful and punctual from start to finish.

They had great customer service. They were recommended to me and I had gone to a few other places for bids as well. Once the process started with them, everything went smoothly. They were very timely and came out when they said they would. They measured and quoted everything, helping me to pick out the colors and design of the flooring. The timeliness of getting the job done was very good. When we had a few hiccups they stood by their work and took care of it right away. We would definitely use them again.

Friendly and helpful service. They did the work in the time allotted and the prices were reasonable. I got better service from this smaller company than I would have from a big box store.

I was not given a complete quote on the vinyl install...by the time it was all added up, the extras totaled several hundred over the original quote. I was also told it would be done in two separate stages, so I wouldn't be put out of my house and without a working toilet during the install. Once the installer showed up, I was informed I had to dismantle my second bathroom that day so it could be done also. I was also told I would be put out of the house for 2 days. The installer didn't bring a shopvac to clean up after he sanded prior to floating the floor for install prep. So all along the edges (in the kitchen especially), the vinyl didn't get glued down because of dust and dirt. After he left, I discovered one nail was left out on the stair tread, and two doorways (where the vinyl met the carpet) weren't attached solidly down after the vinyl was slipped under the carpet. I called 3 1/2 months ago, and was told he would be back to take care of those issues. I am still waiting.

Although the show room is very rough and kind of sketchy, this carpet is by far the least expensive you'll find in the Salem area. As long as they have a remnant your size (they have very large remnants), you can buy at a discount. We bought two different carpets. The installation guy was very quick and professional, and not creepy at all. The installation was scheduled within a week of our purchase on both occasions.