Genie Appliance Repair

Great experience. Our dryer was having issues with starting and with drying. Scheduled an estimate within two days of calling. Aidan called to me let me know he’s be early, he diagnosed the issue and ordered the part. He was back when the part came in and the dryer worked for a bit and then had other issues. Aidan came back and found additional issues with the motor. He apologized and made the situation right and replaced the motor. He didn’t over charge us for the additional labor. I really feel like Genie has integrity and really cares about their customers. Twenty loads later, the dryer is better than it was before it started breaking down. Genie will be the only company I’ll call for appliance repair.

great. Arrive on time, was polite and efficient

Was pretty quick

Still leaks

Had a very poor and disappointing experience after calling to schedule a repair for a faulty washer door lock. When they learned the repair was for my tenant in a condo, they refused to do the work. Even when I offered to pay upfront by phone they still refused the work and provided an unusual excuse. They claimed they don't get paid in landlord tenant situations. They provided no recourse and no recommendations other than, "good luck." I had read the overall good reviews about this company on Angie's List and had hoped to have developed a trusted relationship for future work.

Need new one

I called got a same day appt, tech arrived on time, actually had a part in his truck and my fridge works. Took about an hour. Would totally hire again

We didn’t need an ice maker but repairing done on why ice maker wasn’t working. He was excellent in knowing what needed to be done.

Very good. He gave me options to fix and or upgrade parts. Very professional and worked efficiently.

Wonderful experience. He was very communicative as to what he was doing and why it was necessary. When he tried to order a part he made every effort to find a source for the part. Then when he could not find it immediately, he gave me recommendations as to places to try to get part. Thanks again for a great experience.

He was very professional and kind. Did a great job and did social distancing perfectly! I would hire him again for any project like this one!

Great! The repairman had the part on hand. In about 1/2 hour the freezer was repaired at a reasonable price.

I contacted Tim and he was able to come that afternoon to diagnose the problem. We set a time, he contacted me when he was on his way and he showed up at the agreed time. He was very professional, suspected the problem from my description over the phone but checked to make sure it was the cooling fan. We set up a followup appointment to install the new fan. Again he called prior to coming to let me know his arrival time. Within 45 min the old fan was removed and the new one installed. The oven works like new. The only complaint is that I was charged a larger diagnostic fee for his first visit since I was out of his service area. This was not explained to me when I scheduled the appointment. Other than that I would have given him a perfect recommendation.

This technician was incredible. As the problem was with the drain, he only charged me the service fee. He was very professional, knowledgeable, and nice to deal with.

Timothy was prompt, friendly, and methodical. He identified and repaired the problem in about a half an hour. Highly recommend this service.

IT was great. He was on time, pleasant, professional, did the job correctly, and the price was right.

Excellent service. Very competent repairs to several different and complex appliances.

They were able to come quickly, completed the repair well, and gave good advice about another appliance that was beyond repair. Definitely would use them again.

It is so hard to find a repair person for appliances, but Genie is a good one. Very knowledgeable and efficient.

Very good, I’d used them again

Well done, excellent service

Experience was Normal

Diagnosed the same day and returned to repair it two days later when an ordered part had arrived. All completely smooth. Fast, friendly, accurate.