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EMERALD OUTDOOR LIVING

Pool and Spa Service, Fireplaces, Pool Sales Construction and Installation,

About us

Emerald Outdoor Living has been family owned and operated since 1955. We take pride in offering high-quality products and superior customer service. We go to great lengths to ensure we carry only the best and most reliable products on the market today. Our wide selection of popular name brands makes it easy to find your favorite products, and if you need help, one of our trained sales staff members will be glad to assist you with knowledgeable recommendations.

Business highlights

69 years of trusted experience

Services we offer

With one of the largest parts and service departments in the state of Oregon we offer both commercial and residential service and maintenance on all swimming pools and hot tubs. Also, we service gas, wood and pellets stoves, fireplaces and inserts.

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

3.84 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
25%
2
25%
1
0%


Rating CategoryRating out of 5
quality
4.3
value
3.8
professionalism
4.0
responsiveness
4.3
punctuality
4.3
Showing 1-4 of 4 reviews

David C.
11/2014
2.0
pool cleaners, fireplaces
  + 0 more
I ordered the stove in August but instead of the 5-8 days for a site inspection/measurements call it finally happened about 3 wks and 3 ph calls later. The stove was then promised in a week-10 days but finally came and partially installed about 3-4 wks and3-4 ph calls later, finished up and ready for inspection and use took 13 wks after ordering & payment. Product seems fine and the personal were friendly and seemed competent but terribly behind schedule. If using them I would recommend getting service dated in writing and not paying until it was finished!
Description of Work: Installed new fireplace insert purchased from them

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0

$3,500

neil M.
09/2014
5.0
pool cleaners
  + -1 more
unknown
Description of Work: The pool was completely refurbished, and a new liner installed. The plumbing was repaired or replaced. A new motor-operated safety pool cover was installed. The work was excellent.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

RICHARD T.
05/2013
3.0
pool cleaners
  + -1 more
They screwed up three times out here. I felt I was overcharged. Finally, I called Oregon Hot Springs, and they came out and verified the leak was still as bad as it had been. They told me I needed a new spa. Emerald called and sent me another bill so I told them how dissatisfied I was and how Hot Springs had pointed out that there was still a kink in one of the pipes. Emerald sent another service tech at no charge and found the real issue and repaired it. The first three quarters of my experience with Emerald was miserable, but the fourth quarter was good.
Description of Work: I needed them to fix a leak in my spa.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro

REBECCA B.
03/2013
5.0
pool cleaners
  + -1 more
Emerald Outdoor Living is great. They have great customer service. They're willing to go the extra mile. If you have questions about something, they'll really pay particular attention to your situation and make sure that it gets resolved. Everywhere else is not willing to go step by step with you, but Emerald is willing to go step by step.
Description of Work: I use them every month for pool cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

    Contact information

    2520 SILVERTON RD NE, Salem, OR 97301

    www.emeraldoutdoorliving.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:30 PM
    Tuesday:
    9:00 AM - 5:30 PM
    Wednesday:
    9:00 AM - 5:30 PM
    Thursday:
    9:00 AM - 5:30 PM
    Friday:
    9:00 AM - 5:30 PM
    Saturday:
    9:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service,
    Fireplaces,
    Pool Sales Construction and Installation,
    Gas Logs,
    Furniture - Sales,
    Chimney Repair,
    Chimney Caps,
    Chimney Sweep

    FAQ

    EMERALD OUTDOOR LIVING is currently rated 3.8 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:30 PM

    Tuesday: 9:00 AM - 5:30 PM

    Wednesday: 9:00 AM - 5:30 PM

    Thursday: 9:00 AM - 5:30 PM

    Friday: 9:00 AM - 5:30 PM

    Saturday: 9:00 AM - 5:00 PM

    EMERALD OUTDOOR LIVING accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    No, EMERALD OUTDOOR LIVING does not offer free project estimates.
    Yes, EMERALD OUTDOOR LIVING offers eco-friendly accreditations.
    No, EMERALD OUTDOOR LIVING does not offer a senior discount.
    No, EMERALD OUTDOOR LIVING does not offer emergency services.
    Yes, EMERALD OUTDOOR LIVING offers warranties.
    EMERALD OUTDOOR LIVING offers the following services: With one of the largest parts and service departments in the state of Oregon we offer both commercial and residential service and maintenance on all swimming pools and hot tubs. Also, we service gas, wood and pellets stoves, fireplaces and inserts.

    Contact information

    2520 SILVERTON RD NE, Salem, OR 97301

    www.emeraldoutdoorliving.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:30 PM
    Tuesday:
    9:00 AM - 5:30 PM
    Wednesday:
    9:00 AM - 5:30 PM
    Thursday:
    9:00 AM - 5:30 PM
    Friday:
    9:00 AM - 5:30 PM
    Saturday:
    9:00 AM - 5:00 PM