Better Built Barns, Inc

From the 1st call to the completed project, the team from Better Built Barnes, Salem, OR was a great choice! The arrived on time, knocked out the build, and were friendly and efficient. They took the time to go over the process and what painting/calk sealing steps I needed to accomplish once the shed was built. Family and friends assisted with sealing and painting and the results are amazing. I wouldn't hesitate to recommend Better Built Barns out of Salem, OR (they also service Colorado where my shed was built). (Slant roof, 10' x 14' - 7' high in back, and 10.5' high front with double doors, single window, and two soffit vents)

It took three months from the time I ordered the shed until it was delivered. In September 2021 they installed the shed but sent the wrong door frame kit a 6 foot frame for a 5 foot door. They said they would be back with a 6 foot door rather than rebuild the door frame. A month later October 2021 they installed the 6 foot door. By mid November the doors were bulging and difficult to open and close. Four months later March 2022 they brought replacement doors. After installing the new doors the right hand door was bowed and didn’t close tight. The installer went to Lowes and bought some weatherstripping to see if that wouldn’t close the gap. When that didn’t work I was told they would bring a new right hand door. They are now saying that a door with a 3/8 inch gap at the bottom and 5/8 inch gap at the top is within tolerance. All I want is a shed that is sealed from the elements. This one is not that product and getting right doors has been a fight still not won.

Very disappointing. The customer service is bad. The workers are great but the front desk person was not. The project was to be a one day job but due to not showing up until late afternoon and having some wrong materials had to return, but not for over a week. Upon return they still did not finish due to forgetting to bring a window, so now the soffit is not completed and two windows remain to be installed. There was order confusion (my fault) on the awning and deck that had nothing to do with finishing the main shed. Now, two weeks later they are requiring an additional $600 to complete. Initially I was told it was a $300 charge to return and now they’re requiring $600, which was paid, but they aren’t returning until who knows? Totally unbelievable! I warn others to look elsewhere. The upper management doesn’t appear to be any better.

Not sure what happened to this company as I've used them in the past with reasonable results, but try or not, they succeeded in convincing me that they neither value their customers nor their product. With my second nearly $4k shed, the doors were installed in a "V" shape and there was a large gap allowing water and insects in. Lost a day of work for the day they were going to fix it and no-showed without bothering to let me know. Call after call, promise after promise and I gave up. I guess I really bought the wholesome local family business thing and didn't even consider another company. They have lost my respect and business.

Lot of things not well done. nails that were not attached to anything. Damaged siding panels. Damaged 2 by 4's. Window that wasn't centered properly. Grass that was nailed in with some boards--not sure how they managed that one. The door doesn't shut quite tight. They really talk about quality and I think it was just talk. They did respond to my request for changing the door style immediately and the orientation of the building. They were a nice couple of guys that did their job cheerfully. They managed to get me in without too long of a wait time.

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Beyond that, they are prompt, friendly, and great for any issues after the sale. These folks are a decades old, family owned and operated company, not a large corporate enterprise where you can never really talk to the people in charge.

They showed up on the day and time they said they would, got to work right away and were done around 5 hours later. Where a bare piece of gound was, appeared a beautiful shed the shape of a barn and ready for us to move our garden tools in. They cleaned up after themselves and the owners son even came out to help the two men so they could get the job done sooner. Very nice business to work with. Paid half down when we ordered the shed and the rest when the shed was built. We need to paint the shed within 90 day to keep the warranty. Their web site is very easy to use to build the shed of your dreams and if I had any questions they were very happy to answer any of them over the phone.

It went extremely well. In summers, I work outside. I watched the whole build out. Everyone was respectful. No crude language or anything. The leveling was the most interesting part. Not having the proper tools, I could not ensure that the 20' run would exhibit less than a 6" rise, which is the requirement they list on their website. And, in fact, the rise is more than 6". But they handled it well with extra blocks and shims.

Everything went well and I would use this company again. One final note: the Better Built Barn web-site has lots of ideas of how to dress up your barn. It helped me to make my final paint choices and gave me ideas for planter boxes, etc.

They did a really good job. They did it quickly and well, they cleaned up after themseleves and their price was good.

Better Built Barns was excellent. Better Built Barnes was really fast and professional. Better Built Barnes knew what they were doing and they got it done fast. They worked with us on the design. They showed up on time and cleaned up after themselves.