ASHLEY FURNITURE HOMESTORE

We purchased a double electric powered recliner love seat. We were promised delivery the following Tuesday. It was delivered as promised on that Tuesday. They set it up for us and had us try it to make sure it worked. Nearly one year later we are quite happy with our purchase.

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The service we received from George, Bob, Carrie and Bill were fantastic. They were friendly, knowledgeable and most helpful. George met us at the door. He (and the company rep (who was visiting the store that day) showed us several recliners. Having served several wheelchair-bound customers, they knew exactly what I was looking for. I had found a great recliner and, after trying a power chair, I was pleased to discover the power feature could be fitted to my new recliner. We went back to the store a few days later to look at a sofa we'd noticed. It was George's day off, but Bob took great care of us. Both he and George took the time to chat with us and we got to know both Carrie and the owner, Bill Martin. There is a relaxed, peaceful atmosphere in the store. The staff genuinely cared about us. Delivery was estimated on May 25. I received a call on May 21 that the furniture will be delivered on May 25. With the economy and storms, we were actually surprised...we thought delivery could well be extended two or three weeks or more. Overall, we had a great experience and will always go there for furniture. Delivery was also a good experience. Driver called alf hour before delivery. The delivery guys were friendly and clamped padded cover to door frame to protect the jamp from any damage. No problems...new furniture looks great and feels substantial.

We were not overly pleased with them. They are currently like a showroom. We picked our furniture and they said it would take three weeks to be delivered. It's been six weeks now and it's still not delivered. They were a bit pushy in the store. Once we finally made the decision and made the payment, they said it would take three weeks to deliver. Every time we ask them they say it would take another two weeks and so it's been six weeks now.