This bulb that we were buying costs 38.00. Which I was willing to pay for because it was going to assist my mother. I was told by the salesperson that this would work in any three way switch lamp, and provide the necessary white light. When purchased we discovered that it did not fit our lamps at either of the houses, the base of the bulb was too large for any regular socket. When I took the bulb back I was told there was in no way shape or form a possibility of a refund, but they would give store credit. NOT WHAT I WANT! Roxie behind the counter stated that is the company policy no exceptions. She then told me if I want to fix this issue I would need to purchase a new lamp that is a specialty lamp for this bulb. This is totally a contradiction to what I was originally told. Second I could understand if these were custom made for me and me only but they are not they are retail bulbs that other stores sell as well. To sum it up the employees here are liars! I want my $ back!
Description of Work: I was referred to them through Kelly's Home furnishings to get a specialized "Sunshine Like" light bulb for my mother whom is dealing with macular degeneration.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$38
Response from AMERICAN FLUORESCENT INC
The customer originally came in with his mother for sunshine type bulbs on 10/22/07. His mother purchased a 23W CFL in the full spectrum for her macular degeneration & in conversation between the two of them purchased this 3-way bulb for him. He returned to our store on 11/19/07 to return the 3-way bulb. Our store policy as stated on the receipt & posted in the store is "Exchanged or In Store Credit within 14 days." We are a specialty lighting company who has a policy in effect to prevent used product being returned and put back on the shelf. It is unfortunate that this did not work for him but I would have told him this bulb would not work had he informed me he had a Torchiere lamp he was trying to use this bulb in. I have experience in the lighting field to have informed him of this in the beginning and would not have sold it to him. This bulb will work in any standard 3-way fixture socket. It is not the base of the lamp that is too large it is the ballast portion of the lamp that will not allow these to work in a Torchiere style lamp. He continued to curse and raise his voice in a manner unprofessional and I did exchange for the item even though it was well beyond the 14 days. He doesn't have the bulb to return anymore as he has other product in exchange so refunding his $38 is not an option at this point. There is no special lamp you need to purchase for this bulb as he states. This bulb is made for a lamp with a 3-way socket that will accommodate its size and shape.
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Lighting
FAQ
AMERICAN FLUORESCENT INC is currently rated 1 overall out of 5.
No, AMERICAN FLUORESCENT INC does not offer free project estimates.
No, AMERICAN FLUORESCENT INC does not offer eco-friendly accreditations.
No, AMERICAN FLUORESCENT INC does not offer a senior discount.
No, AMERICAN FLUORESCENT INC does not offer emergency services.
No, AMERICAN FLUORESCENT INC does not offer warranties.
AMERICAN FLUORESCENT INC offers the following services: LIGHTING MAINTENANCE AND SALES.