Aire Serv of the Willamette

Heating and Air Conditioning, Air Duct Cleaning, Dryer Vent Cleaning,

About us

Aire Serv Heating and Air Conditioning, serving the Greater Portland Metro, including the Greater Salem, Albany, and Corvallis areas, never charges overtime, we offer financing for general repairs up to new heating and cooling products. We have won Angie's List's Super Service Award 2010, 2011, 2012, 2013, 2015, & 2016. Our technicians are well trained on everything from the latest technology to old school products. We have same day service available and same & next day installation of central heating and cooling systems at no additional cost. We will not charge you the diagnostic or trip charge to come out to your home or office with any repair. Please ask when you call or one of our technicians how to get 15% off your service call. Award winning. Additional DBA - A Team Heating & Cooling LLC. OR Lic#188791

Business highlights

18 years of trusted experience
Women Owned & Operated
Veteran Owned & Operated
LGBTQ+ Friendly
Se Habla Español
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

Heat pumps. Air conditioning. Furnaces. Oil furnaces. Air cleaners. Duct cleaning. Air filtration equipment. Heating & cooling. Rooftop equipment. Air ducts. Attic fans. Gas lines. Blowers. Energy audits & efficiency. Fireplaces. Gas leaks. Log replacement. Commercial equipment. Thermostats.

Services we don't offer

Ask for details.

Amenities

Free Estimates
Yes
Senior Discount

15%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.6839 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
8%
3
4%
2
3%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.7
responsiveness
4.6
punctuality
4.8

Filter reviews by category

Showing 151-175 of 839 reviews

Robert F.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very well very satisfied! Jamie was very helpful and explained all functions of what he was doing!
Description of Work: Furnace and all outlets gone over and inspected.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from Aire Serv of the Willamette
Great to hear that you are a happy customer! We appreciate your letting us know and for giving us a shout out. We appreciate you giving us the opportunity to serve you! Thanks, chris

Chérie T.
01/2017
1.0
heating & air conditioning/hvac
  + -1 more
Like another reviewer, even though I gave the 3 preferred appt. times, Aire Serv Heating & Air Conditioning, Silverton, OR, never followed up. Unfortunate. Makes me wonder about the other 'specials' available with this provider. #oncebittentwiceshy
Description of Work: This 'purchase' was for an Angie-promoted furnace tune-up.

Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Aire Serv of the Willamette
Hello [Member Name Removed], We value customer feedback, and see it as an opportunity to continually improve our customer service. We'd love for you to call us at 503-365-8326 if you'd like to talk more.

Beverly N.
01/2017
1.0
heating & air conditioning/hvac
  + -1 more
No one ever got back to me. So nothing was done.
Description of Work: Furnace needed checked and any repairs done.
Rating CategoryRating out of 5

Response from Aire Serv of the Willamette
Hello [Member Name Removed], We value customer feedback, and see it as an opportunity to continually improve our customer service. We'd love for you to call us at 503-365-8326 if you'd like to talk more.

Meindert K.
01/2017
1.0
heating & air conditioning/hvac
  + -1 more
The HVAC company never responded. I called them and they told me they do not service my area and should get a refund from Angie's list. However sending an email with a request for a refund to al4.0billing@members.angieslist.com (obtained via Paypal) was completely ignored. I finally approached Paypal to get the payment revered. Worst experience ever! At best I give Angie's list an F rating for accepting money but not taking responsibility in case something fails. Meindert Kleefstra
Description of Work: Furnace tuneup Money was paid, but no work was done.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$39

Response from Aire Serv of the Willamette
Thanks for the review. We don't service Washington state so hopefully Angie's List will get you taken care of.

Jan J.
01/2017
1.0
heating & air conditioning/hvac
  + -1 more
No response from Angie's list, but early days.
Description of Work: Money was charged to my cred card but I was never contacted by the vendor. Have requested a refund.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Aire Serv of the Willamette
Hello [Member Name Removed], We value customer feedback, and see it as an opportunity to continually improve our customer service. We'd love for you to call us at 503-365-8326 if you'd like to talk more.

Hanson H.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Brett came to perform a tune-up on my furnace and was super friendly, respectful of the space, and informative. He was patient with my questions and took the time to explain things to me. He was extremely thorough and I will definitely hire Aire Serv for future work!
Description of Work: Furnace tune-up and assessment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from Aire Serv of the Willamette
Thank you so much for letting us know you are pleased with the Aire Serv service you received! We appreciate your feedback and look forward to your keeping us in mind for all your heating and cooling needs in the future! chris

Jaysun S.
01/2017
1.0
heating & air conditioning/hvac
  + -1 more
Terrible, they should be removed from Angie's list ASAP.
Description of Work: I need a refund, never responded and work was never performed.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$50

Response from Aire Serv of the Willamette
Hello [Member Name Removed], We value customer feedback, and see it as an opportunity to continually improve our customer service. We'd love for you to call us at 503-365-8326 if you'd like to talk more.

Kathleen W.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Arrived on time. Did checkup. No problems.
Description of Work: They did the annual furnace check up. It did take over 3 weeks to get scheduled once I called.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from Aire Serv of the Willamette
Thank you so much for letting us know you are pleased with the Aire Serv service you received! We appreciate your feedback and look forward to your keeping us in mind for all your heating and cooling needs in the future! Thanks again, chris

Jennifer R.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Did not use , this work was not able to be performed in my time frame and I cancelled the job.
Description of Work: Furnace tune up
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Aire Serv of the Willamette
Aire Serv treats every review, positive and negative, as an opportunity to learn and improve. We appreciate you for giving us a positive review! Thanks, chris

Mary V.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very professional, great discount and a high efficiency furnace at the same price another company was trying to sell a lesser quality furnace for.
Description of Work: I was looking for a tune-up and found out what I suspected...my furnace was past the point of "tuning up." In fact I found out it was leaking CO...something the utility guy who came the day before didn't test for (Only gas leaks...and I was told not to worry).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Aire Serv of the Willamette
Great to hear that you are a happy customer! We appreciate your letting us know and for giving us a shout out. We appreciate you giving us the opportunity to serve you! Thanks again, chris

Rich T.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Excellent work and product communication could improve. No call to verify install date and time until they showed up. Very polite and curteous techs that did an amazing job. Consultant listened well to my needs provided good option and answered questions thoroughly.
Description of Work: Purchase and installed gas furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$2,300

Response from Aire Serv of the Willamette
Aire Serv treats every review,positive and negative, as an opportunity to learn and improve. We appreciate you for giving us a positive review! Thank you for choosing to do business with Aire Serv, chris

John R.
01/2017
1.0
heating & air conditioning/hvac
  + -1 more
We were never contacted by Aire Serv. Called them about a month ago and spoke with a receptionist who took my information and said someone would get back to me. Has not happened.
Description of Work: No work performed.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$39

Response from Aire Serv of the Willamette
We at Aire Serv take great pride in providing our customers the very best in service experiences and are disappointed that you are unhappy with your. We want to ensure great customer service and will work to improve our system's based on your feedback. Thanks again, chris

TERRY B.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
great. He even noticed my clogged bathroom drain and worked on that- very helpful and personable, friendly. Went the EXTRA m ile!
Description of Work: gas furnace tune-up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Elizabeth B.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Fine. Totally happy with the whole experience.
Description of Work: Furnace tune up and replacement of a part.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Aire Serv of the Willamette
Great to hear that you are a happy customer! We appreciate your letting us know and for giving us a shout out! We appreciate you giving us the opportunity to serve you!

Bradley W.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Experience was awesome - Jamie came out, cleaned it, replaced the filters and was in and out. No pressure to do weird fixes or unforeseen issues.....up front, efficient and great experience! Would recommend to anyone looking for heating/cooling needs...
Description of Work: Furnace Tune Up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Aire Serv of the Willamette
Great to hear that you are a happy customer! We appreciate your letting us know and for giving us a shout out. We appreciate you giving us the opportunity to service you!

Sharon P.
01/2017
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Excellent service, they ordered the furnace and had it installed in a few days. Also had air duct cleaning done. That seemed expensive compared to the amount of time it took to clean the ducts.
Description of Work: Scheduled a furnace tune up but discovered there were cracks in the firebox of it and was recommended a new furnace be installed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Aire Serv of the Willamette
Thank you for doing business with us, and for taking the time to provide us with your valued feedback. We are constantly looking to improve our methods and standards and all feedback, positive and negative, helps us to do that. Chris

Cameron C.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Terrific! Jamie was very helpful, and to the point.
Description of Work: Basic tune-up on heating unit. We noticed our heat was not circulating properly throughout the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Response from Aire Serv of the Willamette
Great to hear that you are a happy customer! We appreciate your letting us know and for giving us a shout out. We appreciate you giving us the opportunity to service you!

Kate M.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Technician was quick, courteous, and efficient.
Description of Work: Serviced gas furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Aire Serv of the Willamette
Great to hear that you are a happy customer! We appreciate your letting us know and for giving us a shout out. We appreciate you giving us the opportunity to serve you!

Rhianna S.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
To top it all off, it was a holiday and we were thinking it might be a long cold night. Thank God for these guys! In and out in 15 minutes with the house on its way to cozy again. Thanks!
Description of Work: Our furnace was not working and it was freezing in our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Aire Serv of the Willamette
Thank you so much for letting us know you are pleased with the Aire Serv service you received! We appreciate your feedback and look forward to your keeping us in mind for all your heating and cooling needs in the future!

Rebecca L.
12/2016
1.0
heating & air conditioning/hvac
  + -1 more
I've tried to contact the company three times to schedule the service. They have not returned my calls. I am requesting a refund.
Description of Work: I purchased a furnace tune-up deal.

Rating CategoryRating out of 5
responsiveness
1.0

$89

Response from Aire Serv of the Willamette
Thank you for taking the time to review your experience with our company. Aire Serv treats every review, positive and negative, as an opportunity to learn and improve. Our team of professionals has a commitment to superior customer service and we take great pride in providing our customers the very best in service experiences. We appreciate your feedback as we are always looking for ways to improve our systems based on customer feedback. Thanks again, chris

Allyndreth S.
12/2016
1.0
heating & air conditioning/hvac
  + -1 more
so, no contact with them yet. Perhaps they oversold?
Description of Work: Still waiting for them to schedule me for a cleaning. They do not answer the online scheduler....
Rating CategoryRating out of 5

Michael A.
12/2016
1.0
heating & air conditioning/hvac
  + -1 more
I pre paid for the service and sent them 3 dates I was available. There was no response. I emailed them twice and I called twice and left messages as well.I received no response at all. I have asked my credit card to reverse the payment.
Description of Work: I wanted to purchase a inspection and tune up for my furnace.

Rating CategoryRating out of 5
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$39

Walt H.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
It went great. Dale talked me through my options and the experience was very satisfactory. I decided on a Lennox model. Zack, Nathanial, and Jamie came out right on time. The installation was seamless. From the initial call to the final product being delivered and installed, everything went great. They were a great team and it was obvious they really new what they were doing. The original tech, Doug I believe, was also very helpful and knowledgeable. From my experience I would highly recommend them.
Description of Work: Furnace went out a couple of days before Thanksgiving. Tech came out and it was an expensive electronic part I'd had to replace before. I did a little research and decided it was time to replace the 17 year old furnace. They got it up and running the day before Thanksgiving.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ami K.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
I purchased one of the angies list coupons for a furnace and air conditioning unit check up and cleaning. It went well. The technician was very kind and gave me some pointers on the furnace filters and also how much longer our air conditioning unit will last. His pro tip - ditch the reuseable furnace filters for paper as they're better.
Description of Work: I had my air conditioning unit and heater serviced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sean B.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
Overall the service was outstanding. The Aire Serv "A Team" went above and beyond, taking time out of their busy schedules I called Aire Serv on Saturday morning to inquire about replacing our aging heat pump. I had a response back within minutes from the Sr Service Technician. He asked all the right questions and sought information from me in order to provide the best options / solution within my budget and timeframe. By mid-morning we had decided on a unit and secured financing for the work. He came by on Saturday afternoon to sign paper work and schedule the service for the next day. Sunday morning the crew arrived on time and promptly began the work. Their professionalism, friendly attitude and focus on detail was apparent from the get-go. Thanks Jamie, Zach and Nate! By mid-day the old unit had been swapped out, new unit in place, everything tested and working. I would definitely rate Aire Serv Heating and Air Conditioning (CCB 188791) high and recommend them in the future.
Description of Work: Removed and hauled away old heat pump. Purged and recycled old refrigerant. Installed refurbished heat pump. Made all necessary connections to existing air-handler. Performed all configurations to air-handler coil. Added new refrigerant (R-410A) Leveled out the system Tested Thermostat and controls and confirmed entire HVAC system was within specs and operational

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,600

Contact information

2608 Cherry Ave NE, Salem, OR 97301

https://www.aireserv.com/the-willamette/

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Air Duct Cleaning,
Dryer Vent Cleaning,
Plumbing,
Fireplaces,
Natural Gas Lines,
Gas Logs,
Water Heaters,
Insulation,
Lab Services - Diagnostic,
General Remodeling,
Heating Oil

FAQ

Aire Serv of the Willamette is currently rated 4.6 overall out of 5.

Sunday: 8:00 AM - 5:00 PM

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: 8:00 AM - 5:00 PM

Aire Serv of the Willamette accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Aire Serv of the Willamette offers free project estimates.
Yes, Aire Serv of the Willamette offers eco-friendly accreditations.
Yes, Aire Serv of the Willamette offers a 15% senior discount.
Yes, Aire Serv of the Willamette offers emergency services.
No, Aire Serv of the Willamette does not offer warranties.
Aire Serv of the Willamette offers the following services: Heat pumps. Air conditioning. Furnaces. Oil furnaces. Air cleaners. Duct cleaning. Air filtration equipment. Heating & cooling. Rooftop equipment. Air ducts. Attic fans. Gas lines. Blowers. Energy audits & efficiency. Fireplaces. Gas leaks. Log replacement. Commercial equipment. Thermostats.
Ask for details.

Contact information

2608 Cherry Ave NE, Salem, OR 97301

https://www.aireserv.com/the-willamette/

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM