VIRIDIAN WINDOW RESTORATION LLC

Great, I now have clean working windows! Before, the ropes were broken and the windows were painted shut with the additional grime of storm windows that were a pain to remove and clean. Very happy. Note that finishing the windows/ frames are not part of the deal and will need to be completed once the job is completed.

Great. I wrote a much longer review then hit "Save Draft" and Angie lost it. So Great is all I have to say.

I never did business with them

unknown

There were five windows in our 1907-era house that needed attention - one in a third floor bedroom, one in a second floor bathroom and three in second floor bedrooms. The lower sashes worked but not easily. The upper sashes were painted shut. All the windows were drafty and uncomfortable to be near in the winter. Two of the windows were covered with old, broken storm sets. We live in a historic district, so replacing windows can be a hassle. Viridian?s window rebuilding service was recommended as an alternative to replacement. Garen, the owner, quoted us $3700 for the job. This included making both sashes work smoothly, weatherstripping and replacing the single pane glass with insulated double pane glass on all five windows, and removing the two storm sets. Not only did this preserve the historic windows but it was a few hundred dollars a window cheaper than new, so yay. The Viridian crew did the job over two days, completing it on May 26. The installation went well, with no problems and no surprises. Garen checked with me a couple of days later to ensure that all the windows were working properly. He said to get in touch if we had any problems. Jumping ahead to the winter, the windows are not drafty and are comfortable to sit by, even when the wind is blowing. I don?t expect to make up the cost of the windows in fuel savings, but the comfort and the smooth operation of the windows is totally worth the price. Another happy ending? Not so fast. About the middle of June we discovered that the lower sash of the third floor window was jammed open and could not be moved at all. This was a potential problem since I had scheduled for screens to be installed on July 15. I left multiple phone messages and emails for Garen. He contacted me about the end of June and looked at the jammed window. He wasn?t sure what caused the problem but said his crew might have used rope that was too light. I said it needed to be fixed by July 15 at the latest so the screen installers could do their job. Garen said no problem. The next day the bathroom window lower sash jammed. I managed to get the rope back on the pulley and left Garen a message. I never heard back from Garen. July 15 came and went. I took the bedroom window apart and pulled out the lower sash so the screen installers could have access. Now I had an inoperable window - actually more like a hole in the wall - and house guests due in a few weeks. We had never had a problem with jammed windows in the past, no matter how wide we opened them, but the windows giving trouble were shorter than the other three windows - which were trouble free - so I put a stop in the bathroom window so it could not be opened past the pulley. And I called another window repair service. These people repaired the third floor window. The owner of that company said that the ropes on all the windows might be too light. but also pointed out that the double pane glass is much heavier than the old glass, so the window weights must be larger. The larger weights hit bottom sooner than the old weights so the rope slips off the pulley if the window is opened too far. Putting in a stop, as I had done in the bathroom, was the correct thing to do. The Veridian crew never mentioned this, even after the problems occurred. About this time - I forget the exact date, but it was about the beginning of August - an employee of Veridian - not Garen - called. He said Garen had just informed him of the problem, which was no longer a problem. I did ask about the possibility of the ropes being too light and they agreed to replace the ropes in the larger, heavier windows. This was done, again quickly and neatly. I put a stop in the third floor window. We have had no further problems. Garen called to confirm that his crew had replaced the ropes correctly. In my opinion, Veridian should have used the correct weight of rope in the first place. In my opinion, Veridian should have warned me about the issue with the weights. In my opinion, Veridian should have been more responsive in fixing the problem. The experience was quite disappointing.

They restore old single paned windows to make them double paned. We've had great experience with them. They're awesome. We're actually getting ready to hire him again pretty soon. They're super friendly and they cleaned up after they're done. They're really nice to work with and they stuck with the budget. That was our second time using them and we're going to use them again a couple of months.

unknown

Garen is very personable and helped us out by getting the work done before our painters were scheduled. We were very happy to have our window repaired instead of having to replace it.

My recent home improvement project ran through my anticipated budget before we reached window refurbishing. That will have to be done later. I anticipate working with these folks on that.

the workers they use are great, very professional and know what they are doing. The guy running the place is a little bit disorganized, but if he could figure that out, he could really have an even better business.

Showed up exactly on time and on very short notice (1 day after we initially spoke). Very knowledgable and clear about what the restoration process is. Answered all my questions. Have not yet decided when I will do the work.

I was excited to find out about this company that will take your existing wood windows and replace the glass with double-paned low-e glass, preserving the old wood. They did a great job and I don't really have any complaints. I like that they do the work in their mobile workshop outside your house, so you are not without your windows for long. I had some of my windows replaced this way, and the rest of the windows in my house replaced with all-new windows, for various reasons. The only downside to this process is that it's not quite energy-efficient enough to qualify for rebates or tax credits, but it costs less than all-new windows, and I felt that waste that was saved by preserving the wood of the old windows made it worth it.

Outstanding! Garan was professional and friendly, and so easy to work with. He was easily available by phone or email. He did a thorough inspection during his estimate and found a number of smaller areas needing work, each clearly with rot that needed repair. He was honest and gave us the most competitive estimate without any funny business about needing to replace all the windows ( which a number of other folks had tried). His team did excellent work and gave us a beautiful result, you can't even tell there was a repair done! On one area, we felt the contour of the wood was not right after they were done sanding and priming, and they returned AFTER we had paid them and redid it for free... The best service I've had from a contractor so far! I would highly recommend Garan and his team.

Being anxious to get my window project tied down, I emailed Garen on April 11, 2013 asking if he could give me an estimation of when his crew would be able to do the work. Getting no answer to my email, I called his phone number on April 24, 2013. I never got a call back from him. I have no idea why he didn't get back to me, and I wasn't going to call him again because he obviously was not interested in doing my project. I called another company, Arciform, LLC. in Portland, OR and they were very responsive. I am glad I didn't linger too long waiting for a response from Garen because there aren't many companies who do the kind of window repairs I needed done. I was really worried I wouldn't be able to find a company, and thought I might have to call Angie's List to see if they could help me find someone. Viridian Windows has so many glowing reviews on Angie's List that I thought I had found someone who could solve my windows problems. I assume Viridian does good work. I can't say for sure since they wouldn't even give me the courtesy of returning my calls. I think that is rude, and a company could at least let you know they won't be available to do your work even though I was assured they would.

I accepted a bid from another company

The guys were wonderful about communicating and working with my painters who were painting the house at the same time. Excellent excellent communication. They brought their trailer and parked in front of the house, but made sure that they would not get in the way of the painters. They take the windows out-- and work on them in their mobile shop -- so you dont get dust all over your house in every nook and crany -- they put the windows back in at night, so you are never left at night without your windows in place. They do hours of prep work on every window, and I was very pleased with the dual pane glass and they bi plane system. You keep your interior grills and they create a new exterior grill for the windows with multiple lights. These look great -- I was worried maybe that I wouldnt like the look, but I was very very pleased. So they started with the double hungs -- then progressed to the living room which was quite the job -- the biggest picture window, the glass alone weighed over 220 pounds yipes! but they were able to work with these huge hunks of glass and get them placed beautifully!! no scatches, no damage, just beautiful placement and air and water tight! the casement windows were also a huge huge challenge. These were 50 year old casements with original hardware that had not worked in over 25 years -- now, they open and close and seal tight! super beautiful and no more need for interior storm windows, hooray -- I hated those old interior storm windows. I cant wait for summer when I can have these windows open for the first time since i moved into the house!! they had to install new hardware for the latch as I was missing some of my original hardware and they did a super super job I was worried that new hardware would be a mess to install but the guys did a great job. On top of all of this great work, the guys turned themselves inside out accommodating my painting job -- including working late into the night to get stuff done for painters to do their work next day ( all on a very tight impossible schedule). Had they not done this for us, we would have been totally fouled up on getting our paint job done before the rains started!! They were great -- I have had remodeling done where one professional doesnt deliver what they promise when and that can be so awful -- which is why I REALLY APPRECIATE HOW HARD THESE GUYS WORKED TO WORK AROUND AND WITH THE HOUSE PAINTERS, cant say enough good things about this issue.

Couldn't be happier. Garen is very knowledgeable and quick to provide an estimate. He answered all our questions and provided us referrals as well as locations with the rebuilt windows, so we could verify the historic architecture remains intact (it does!). The workers were amazingly professional,skilled and very pleasant. They fixed rotten wood, found old parts to repair sash and weights, and did it all spotlessly. They kept the work area clean, watched that they weren't tracking dirt through the house and were very respectful. In and out of here in two days. Showed up on the days and times they said. Wish all contractors were this good. The real bonus is that the double pane glass is already paying off. Lowered the heat load from afternoon sun, stopped drafts and it is so much quieter in our rooms now. Not sure if total replacement of windows would have been cheaper since all of the windows are different sizes and would require custom ordering. Plus, I doubt a new window would fit properly, given how the house has settled over the years. Rebuilding the beautiful windows we already have was the right thing to do. We prioritized the windows with greatest exposure. I suspect we will hire Viridian again soon to start on the rest of the windows in the house

Viridian restored nearly all of the windows in our 1920s house over a period of several days. They were efficient and did an excellent job.

They are very professional. They came in and did a great job. Honest people, and cleaned up well.

It went very well overall. Viridian Windows set up shop outside of our house with a trailer that served as the mobile workstation. They were prompt and responsive, and were able to accommodate a change order and add a window to our job. The process maintains your original window, thereby keeping it from the landfill. The end result of this job was windows that could be opened after being painted shut for decades! Double-hung windows that work! Now we can pull open the top sash and get ventilation while knowing that it's still child-proof. It is also less than half the price of window replacement. So we were able to maintain the historic character of our windows, gain energy efficiency, and get windows that work to boot. That being said, sometimes 100 year old wood that is sun-exposed does not make a very stable window when complete, you should also expect that your windows will need a paint job after resurfacing, as well as new hardware. Old windows also have security issues that you need to address when the "security" of being painted shut no longer is relevant. So although the initial cost is far cheaper than replacement, the additional costs that aren't in Viridian's scope one should take into account when considering this type of window replacement.

They were fine. They did a good job.

We really liked them. I would recommend about the quality of their work. Their price was very good. We would use their services in the future too.

The estimate was reasonable and comparable. We have not had the work done or decided on getting all of the windows done at this time. We have not gone with anyone else either. At the time of the estimate, they were busy and they were booked out until September. We may use them in the future.

All casing modifications were accomplished with zero damage to recently skimcoated plaster walls and refinished wood floors. They were even able to remove original trim without damaging it, so everything still matches! They also managed to de-install the expensive, too-dark vinyl windows completely undamaged, ready to be Craigslisted or donated to Habitat for Humanity. They arrived on time and cleaned up well before leaving each day. Excellent experience. The difference from both original single-pane and small, dark low-e windows Viridian's sealed units replaced is amazing. Only four windows in two rooms were changed, but the entire house stays warmer. They provide better noise reduction than I expected. Both rooms utilize daylight well from windows facing east and north, so I chose clear glass, but this technique can also be done in low-e glass.