THE POOL & SPA HOUSE

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Showed up on time and came back to finish up. Adam and John and they knew their business. We also ordered a new cover for the pool from them. THEN they sent a ridiculous bill for almost $1000 for the cleaning and opening of the pool. That is crazy. It was $95 an hour x 2 to clean the pool. They must think that they are Doctors. I liked the work, had a stroke about the price.

I have used this company in the past with no problems. I was using another pool company for a couple of years based on a friends recommendation and I had nothing but headaches and in the end I found out they did not have a contractors license nor were they insured for some damage they caused to my property. I guess I learned the hard way you get what you pay for and cheapest is never synonymous with best. One thing I will say about the Pool and Spa House is they are one of the few companies that actually picks up the phone or calls you back the same day. It is nearly impossible to speak to a living person these days. They were great and I could tell they knew what they were talking about and they were the only company to point out the original heater had been installed incorrectly. I had a few quotes for a heater and filter installation but some of the people from the other pool service companies were scary and did not appear to have a grasp of what was needed. As far as my pool is concerned I am done with price shopping, not worth the aggravation and if I want it done right and on time I will call them again. I even decided to use The Pool and Spa for my summer pool maintenance which has turned out to be more than I expected and saves me a huge amount of time dealing with something I realized I don't really want to deal with other than relaxing.

Our experience was strictly based on a phone call to estimate and schedule the work needed. We are still shocked by the requirement for a credit card on file! Why? How secure is their "filing" system?

I have been using them for the last 3 years. They basically do maintenance but sometimes they do other work as well. They do maintenance on the pool and they have also replaced our filler cover and winter cover. They are very responsive and their workers are conscientious. If we have a question they usually answer within a day. If you call the office somebody would call you back and if you have any complaints they address it right away. They price is cheaper than the other companies.

bad.

Had a rough start. Right hand didn't seem to know what the left hand was doing. Took a while to get them to call back. Initial cleaning wasn't done well, but they came back and made good on it. Really like the man who did our weekly cleaning during the summer. He took a lot of time to explain what he was doing and why. Did a good job of training me to do off season maintenance. Respectfully of our precarious financial situation.

Very efficient and knowledgeable. When you ask a question they willingly answer you or find out the answer.

Used them for various pool supplies and pool advice. Found the service to be inconsistent. Some people were knowledgeable and others not. Got conflicting information many times.

I thought they did great. Always excellent service.

Very different than other pool companies I called, they are very professional and I was surprised how knowledgeable their staff was. I had some very bad experiences with two other local metro pool companies, they were impossible to reach and did not have store locations? Very pleased with the service and the type of company I was accustomed to dealing with when I lived in Florida.

IT JUST SEEMED LIKE THEY CHARGED WAY TOO MUCH, AND THE PERSON WHO SERVICED OUR SPA LOOKED LIKE A CRIMINAL. HE KEPT CALLING HIS BOSS, AND IT JUST SEEMED LIKE HE WAS TRYING TO GET AS MUCH MONEY OUT OF US AS POSSIBLE.

VERY GOOD. I HAVEN'T HAD ANY PROBLEMS. THEY WERE FINE, THEY SEEMED TO BE PROFESSIONAL AND KNEW WHAT THEY WERE DOING. I BUY ALL MY CHEMICALS FROM THEM.