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THE POOL & SPA HOUSE

Pool and Spa Service


Services we offer

POOL CARE PRODUCTS, EQUIPMENT, AUTOMATIC CLEANERS, COVERS, TOYS AD GAMES. IN-HOUSE SERVICE TEAM SPECIALIZING IN RENOVAITON AND REPAIR AS WELL AS ONGOING MAINTENANCE SERVICE. COMMERCIAL AND RESIDENTIAL CLIENTS.

Reviews

4.015 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
7%
3
13%
2
7%
1
13%


Rating CategoryRating out of 5
quality
4.1
value
3.6
professionalism
4.0
responsiveness
4.0
punctuality
4.1
Showing 1-15 of 15 reviews

Lisa C.
04/2015
5.0
pool cleaners
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$75

Peter P.
04/2015
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Purchase pool and spa supplies from them.

Rating CategoryRating out of 5
quality
4.0
punctuality
5.0

Yes, I recommend this pro

beth C.
02/2015
5.0
pool cleaners
  + -1 more
unknown
Description of Work: I have used them for several years for my spa chemicals. When I first purchased my spa I had a severe case of spa mold. The folks who sold me the spa, banished me from their store. I ended at the Pool and Spa House in Vancouver, wA. They were wonderful. They confirmed the diagnosis of spa mold and worked with me to cure it. Since that time I have had NO PROBLEMS with mold or anything else in my spa. I bring in water samples and they test them and let me know what needs to be added. They keep a record of what I have purchased, so they always know what size filter I will need. I love my spa and their help allows me to completely enjoy it. The $300 is just an estimate of what I probably spend on chemicals over a year's time.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

MARTA S.
02/2014
3.0
pool cleaners
  + -1 more
Showed up on time and came back to finish up. Adam and John and they knew their business. We also ordered a new cover for the pool from them. THEN they sent a ridiculous bill for almost $1000 for the cleaning and opening of the pool. That is crazy. It was $95 an hour x 2 to clean the pool. They must think that they are Doctors. I liked the work, had a stroke about the price.
Description of Work: They cleaned my pool and I had a new cover made by them

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$700

James G.
10/2012
5.0
pool cleaners
  + -1 more
I have used this company in the past with no problems. I was using another pool company for a couple of years based on a friends recommendation and I had nothing but headaches and in the end I found out they did not have a contractors license nor were they insured for some damage they caused to my property. I guess I learned the hard way you get what you pay for and cheapest is never synonymous with best. One thing I will say about the Pool and Spa House is they are one of the few companies that actually picks up the phone or calls you back the same day. It is nearly impossible to speak to a living person these days. They were great and I could tell they knew what they were talking about and they were the only company to point out the original heater had been installed incorrectly. I had a few quotes for a heater and filter installation but some of the people from the other pool service companies were scary and did not appear to have a grasp of what was needed. As far as my pool is concerned I am done with price shopping, not worth the aggravation and if I want it done right and on time I will call them again. I even decided to use The Pool and Spa for my summer pool maintenance which has turned out to be more than I expected and saves me a huge amount of time dealing with something I realized I don't really want to deal with other than relaxing.
Description of Work: pool heater and filter replacement, weekly pool cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,300

Michele T.
09/2012
1.0
pool cleaners
  + -1 more
Our experience was strictly based on a phone call to estimate and schedule the work needed. We are still shocked by the requirement for a credit card on file! Why? How secure is their "filing" system?
Description of Work: When we called for an appointment to estimate the options for replacement of our indoor pool furnace and pump to ones more energy efficient, they insisted on our credit card number to put in their files before scheduling. That was a red flag for me.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


MARY O.
07/2011
5.0
pool cleaners
  + -1 more
I have been using them for the last 3 years. They basically do maintenance but sometimes they do other work as well. They do maintenance on the pool and they have also replaced our filler cover and winter cover. They are very responsive and their workers are conscientious. If we have a question they usually answer within a day. If you call the office somebody would call you back and if you have any complaints they address it right away. They price is cheaper than the other companies.
Description of Work: I use the service of The Pool and Spa for pool service every month.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

colleen S.
10/2009
1.0
pool cleaners
  + -1 more
bad.
Description of Work: asked for bi-weekly service and was total had to have service weekly. Slow response. Way over priced. Bad customer service.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


CRAIG A.
10/2008
4.0
pool cleaners
  + -1 more
Had a rough start. Right hand didn't seem to know what the left hand was doing. Took a while to get them to call back. Initial cleaning wasn't done well, but they came back and made good on it. Really like the man who did our weekly cleaning during the summer. He took a lot of time to explain what he was doing and why. Did a good job of training me to do off season maintenance. Respectfully of our precarious financial situation.
Description of Work: Performed weekly service on swimming pool. Did initial cleaning and winterizing. Set up monthly service so amount spent includes 4 months of service plus chemicals and winterizing.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,500

MARY O.
09/2007
5.0
pool cleaners
  + -1 more
Very efficient and knowledgeable. When you ask a question they willingly answer you or find out the answer.
Description of Work: They take care of our pool on an annual basis.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DARLENE F.
08/2007
3.0
pool cleaners
  + -1 more
Used them for various pool supplies and pool advice. Found the service to be inconsistent. Some people were knowledgeable and others not. Got conflicting information many times.
Description of Work: Used them for various pool supplies and pool advice.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

BILL E.
10/2006
5.0
pool cleaners
  + -1 more
I thought they did great. Always excellent service.
Description of Work: They repaired my sand filter along with helping me with water samples.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

RICKY S.
09/2006
5.0
pool cleaners
  + -1 more
Very different than other pool companies I called, they are very professional and I was surprised how knowledgeable their staff was. I had some very bad experiences with two other local metro pool companies, they were impossible to reach and did not have store locations? Very pleased with the service and the type of company I was accustomed to dealing with when I lived in Florida.
Description of Work: Installed new pool pump, sand filter, and piping.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,100

TIM N.
08/2005
5.0
pool cleaners
  + -1 more
VERY GOOD. I HAVEN'T HAD ANY PROBLEMS. THEY WERE FINE, THEY SEEMED TO BE PROFESSIONAL AND KNEW WHAT THEY WERE DOING. I BUY ALL MY CHEMICALS FROM THEM.
Description of Work: CLEANING OF THE POOL.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

08/2005
2.0
pool cleaners
  + -1 more
IT JUST SEEMED LIKE THEY CHARGED WAY TOO MUCH, AND THE PERSON WHO SERVICED OUR SPA LOOKED LIKE A CRIMINAL. HE KEPT CALLING HIS BOSS, AND IT JUST SEEMED LIKE HE WAS TRYING TO GET AS MUCH MONEY OUT OF US AS POSSIBLE.
Description of Work: REPLACEMENT OF A BROKEN PIPE FOR THE SPA.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

Yes, I recommend this pro
$350

    Contact information

    13025 SW PACIFIC HWY, Portland, OR 97223

    thepoolandspahouse.com

    Service hours

    Monday:
    9:00 AM - 6:00 AM
    Tuesday:
    9:00 AM - 6:00 AM
    Wednesday:
    9:00 AM - 6:00 AM
    Thursday:
    9:00 AM - 6:00 AM
    Friday:
    9:00 AM - 6:00 AM
    Saturday:
    9:00 AM - 5:00 AM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service

    FAQ

    THE POOL & SPA HOUSE is currently rated 4 overall out of 5.

    Monday: 9:00 AM - 6:00 AM

    Tuesday: 9:00 AM - 6:00 AM

    Wednesday: 9:00 AM - 6:00 AM

    Thursday: 9:00 AM - 6:00 AM

    Friday: 9:00 AM - 6:00 AM

    Saturday: 9:00 AM - 5:00 AM

    No, THE POOL & SPA HOUSE does not offer free project estimates.
    No, THE POOL & SPA HOUSE does not offer eco-friendly accreditations.
    No, THE POOL & SPA HOUSE does not offer a senior discount.
    No, THE POOL & SPA HOUSE does not offer emergency services.
    No, THE POOL & SPA HOUSE does not offer warranties.
    THE POOL & SPA HOUSE offers the following services: POOL CARE PRODUCTS, EQUIPMENT, AUTOMATIC CLEANERS, COVERS, TOYS AD GAMES. IN-HOUSE SERVICE TEAM SPECIALIZING IN RENOVAITON AND REPAIR AS WELL AS ONGOING MAINTENANCE SERVICE. COMMERCIAL AND RESIDENTIAL CLIENTS.

    Contact information

    13025 SW PACIFIC HWY, Portland, OR 97223

    thepoolandspahouse.com

    Service hours

    Monday:
    9:00 AM - 6:00 AM
    Tuesday:
    9:00 AM - 6:00 AM
    Wednesday:
    9:00 AM - 6:00 AM
    Thursday:
    9:00 AM - 6:00 AM
    Friday:
    9:00 AM - 6:00 AM
    Saturday:
    9:00 AM - 5:00 AM