Sunset Heating & Cooling Inc

Bait and Switch professionals. Not 100 years in business with these owners and managers. Knowingly delivered and installed the wrong equipment, caught them, they did it again!! Stay away from this company, they are not honest, lots of HVAC contractors, pick another, stay away from Sunset!

First strike: they installed a mini-split and it stopped working after 5 minutes because a fan blade was bent and the fan could not turn. Apparently they didn't test it after installation. It was a real pain getting them to come out and fix it. Now we notice the heat pipe they installed on the exterior of the house is crooked. Second strike: our furnace went out and we called for service. The technician said the valve was likely broken and it'd be a $1000 repair. He then tried to sell us on a replacement furnace and air conditioner. The next day I watched a youtube video ([*** Link removed ***] and fixed it myself. I just had to clean some corrosion out of the pressure sensor port. So: are the technicians so poorly trained that I know more after watching a youtube video, or are they trained to just tell you it's broken so they can sell a new furnace? Sunset refuses to give a refund for this "service" visit.

I installed a new AC until in May 2021. The business went under and Sunset absorbed the customers. The unit malfunctioned in May 2023 and the service guy told us how poor a job the last company did and how we probably need to do a lot of repair or maybe even replace the unit we had just saved up to purchase 2 years prior. They followed up with a barrage of emails with quotes of all types of options i had to "fix" the problem the last company had created p oh and also btw - they refuse to honor any warranty given by the previous installation company so there's that. 8/15/23 - we wake up on the hottest day of the year and no AC. Animals children and family in house. I call immediately and they are kind and say the technician will be out between 12-8 and will call 30 minutes prior for a more exact time. I wait at home, in the heat for 8 hours, no one shows up, i receive no phone call. 8/16 - I call again, they apologize and promise it will be fixed and give me the window 12-5. Again NO SHOW NO CALL. 8/17 I call pretty mad at this point and they swear it will be today between 2-5pm. My partner takes off work bc I have a dr appt I can't change. 3:00 they call and reiterate - by 5pm and the tech will call 30 minutes before. Guess what NO SHOW NO CALL. This business is a joke which has put my family at risk by continuously lying about service calls. I waited in the house a total of 16 hours over the last 3 days as they swore it would be fixed. I finally got a real company that will actually show up to fix it. DO NOT USE THIS BUSINESS

Charged us over $100 to come out, said we could use that towards our service needed. Quoted us over $1000. Had a second company come in, fixed our AC for less than $50 with diagnostics. I would not recommend this business, unfortunately their bottom line is money and and customer service or experience.

They did a good job. They did what they said they will do and completed it on time.

I have been using them for 10 years, they were great, and pricing was reasonable.

We came back from the 02/2021 storm to find 1/2 of our office's electrical was not working. Francine Harmon was fast and efficient and sent Eric out to review our issues. While it was not a simple fix, he came back out first thing the following day with AJ, another electrician, and was able to restore our power to get our computers, etc. working and was also able to offer solutions to help prevent this in the future. You are all fast, professional, kind, and extremely efficient and are an asset to Sunset. We thank you, our clients thank you, and look forward to giving you our future business and referrals. Keep up the Great Work!

They did not over charged me they were on time. Their employees have integrity. They were excellent.

Prompt response and installation work was on time and good quality, and they installed a very good quality heat pump. But we wish we had insisted on a J calculation as we found out later that the heat pump was oversized.

Called Sunset early in the week and setup an appointment to fix a faulty igniter. Sunset sent the sales rep and not the maintenance tech. Scheduled another appointment for Friday 12-5. At 3pm I was called and told the tech would be unable to make it. It is now Friday @ 4pm and my family has no hot water. Sunset wanted to try again Monday. No thank you. Terrible experience.

The tech sent to my home literally showed my teenage daughter a pornographic image on his phone. Joseph Teach acted like he was showing her a picture of some wires (why would he even do that?), Swiped over to a very pornographic image then, without apologizing, commented “a friend of mine sent me that“. He then immediately asked my daughter her age. My daughter is under 5 feet tall and literally looks like she’s 14 at the most, though she is 18. When I called the service manager to complain, his response was “come on, everyone has something on their phone that they’re embarrassed about”. I spoke to the owner and, though they did issue a partial credit for the work they did, he made it clear that he values that employee and would be retaining him. Apparently, the image was shown to my daughter on his company – issued phone! There was literally no reason to show my daughter any pictures, let alone a graphic pornographic image. I suspect dark motives on his part towards a girl who could have been underage. Had my daughter not just turned 18, I would have called the police. I would never ever use this company again.

Sunset heating and cooling came out on 4 different occasions to repair our AC. First they repaired a leak and filled the unit with coolant and charged $ 670. Then 2 weeks later the unit was blowing hot air, they came back out, said we had another leak unrelated to the first leak, said we had to replace our coiling system and charged 1800.00 to repair. They came back out (after 3 weeks of waiting for the part) put in the new coil and replaced the coolant. The unit worked for less that 24 hours. They came back out 2 days later. Found a supposed third leak, unrelated to the other 2 leaks, and repaired it. My husband asked how that area could have gotten a leak in it. That repair person said the other guy must have hit it when he did the first repair. So basically we never needed to pay 1800.00 for the new coiling system, they have incompetent people working for them. Immediately after the last repair the unit started leaking water onto the wood that it sits on. We have asked them to fix this. They do not call back. They have not offered any type of refund. They're terrible.

Job was done very well. Had a leaking pipe later but Sunset sent their tech to fix the problem.

The work was done fabulously. They did what they promised-5 star service.

Annual service contract to maintain heating and air conditioning systems

Professional. Equipment seems to be working great.

I'm very satisfied with their work,, and they are very responsive and professional. I think using the same company for nine years speaks for itself.

The customer service representative was reasonably thorough and was able to answer all of my questions and was excellent at being responsive to all of my questions. The only reason for the B is that I feel like sometimes to best serve the customer he could have provided me with more information up front. For example, because they are a Lenox provider he could have asked if I was a Costco member because members get a 10% discount on the purchase. Instead I had to ask about it. The engineer was excellent. At the last minute we wanted to add an air filter system and the technicians said it couldn't be done. I contacted our representative and he got the engineer out to the house that day and they came up with a solution. They were not the cheapest option but I went with them because of their service and I was not disappointed.

They help me purchase the correct filter type and suggest economic settings for the seasons on my thermostat.

Without problems. Clear explanations of minor issues.

Responded quickly and work was done properly and well. Very confident hiring these people and will again if needed.

Excellent work and highly professional staff.

It went fabulous. Tech was on time. Brought the correct filter pack for our speciality furnace. Was very polite and nice. Was able to pay with a card right on the spot. Will use them again.

It was after hours (5:30pm) and we were told we could get an emergency visit from a tech. No tech came or called so we called the next morning. We were told the next available time for service was a week out and that "lots of people have been without heat for a week." When we suggested that someone should have called us the previous night, we were told we were being inappropriate, but that someone would call us later in case there was something we could do ourselves. No one ever called. We scheduled the service for a week later but easily found another Lennox dealer to fix the problem the next day. Totally different experience; very sympathetic and pleasant on the phone; offered steps we might try; came and fixed the problem. Would not use Sunset again; not a customer service culture; unresponsive system with poorly trained staff.

Smooth install, less than 2 weeks from sales quote to install finish. Everyone showed up on time, job ran a little longer than quoted, but finished during the same day as expected(both days were approximately 9am-5pm). The install crew was amazing, quiet as possible, and very courteous. They noticed I'm recovering from a lung issue and they kept all chemicals at a minimum and let us know before using them in the house. That's above and beyond in my book, thanks Chris! After getting into the project the electricians noticed the wiring wasn't up to par, it was replaced along with a new outlet at no extra charge. We have nothing to clean up, other than the visual change of new equipment and some flat grass, you would never have known they were here. Morning after the install received an email from their office with completion of invoice, and product registered for the full warranty, less we had to remember to do or hunt for serial numbers and whatever is involved there.