Summit Pest Management

Bill was very willing to discuss the issue with me when I contacted him. He was also very knowledgeable about powderpost beetles, which was not true for several other pest management companies I contacted. I arranged to have Bill inspect the window frame and cavity after the window contractor removed it. He was very professional and identified the window frame as the location from which the beetles originated. Bill made several recommendations to the window contractor and took some beetles I had captured back to his office for detailed examination. The same day, he called me back and identified them as Lyctid powderpost beetles. Bill stated his opinion that further treatment of the window cavity was unnecessary. Although the window contractor would have paid Bill's inspection fee ($195) and for any treatment, Bill didn't charge anything! I was both surprised and impressed, and would highly recommend Summit for both professionalism and integrity.

My experience with Summit has been incredibly disappointing. I've been completely overcharged for a service that was never delivered. They never got rid of my rodent problem! I have had a rodent problem and first called Summit in the fall of 2018. I was charged $500 for two appointments to seal my house and set bait traps. I was told that there was evidence of rats though we had only seen mice. As the pest problem continued I scheduled another appointment and assumed they would remedy the issue free of charge since I already paid $500. I was told that the company does not guarantee their work and that they would need another couple of visits and an additional $350 to set more bait and seal up other access points. I paid a total of $850, yet they still did not seem to be able to get rid of the rodents. I called again and the technician said nothing was eating the bait so he thought it probably wasn't rodents, despite the fact that we've all seen droppings and have heard rodent sounds (chewing and moving in the walls). He said it was probably just "house sounds". Ridiculous. I called to complain and the owner said he would come out to my home. Upon arriving the owner identified an area of the house that the technician failed to seal, even though he was paid to seal up my entire home. He also identified that the rodent issue was with mice and not rats as the technician had previously been telling us. It also became clear during this meeting that the technician didn't complete another job as previously discussed. Bill told me that companies make mistakes and he wanted to make it right. He offered to refund my money and then told me he would rip up my porch and that I needed to get on a maintenance plan (Surprise! They wanted me to pay them more money!). I told him I would need to think about it before agreeing to anymore work, because after the mistakes his company made I wanted to get a second opinion. When I called to follow up on the refund I got no answer. A few days later I got an email from Bill saying he decided not to refund me. For a company that claims they value honesty and that they will work to address all rodent issues this is unacceptable. I hope others don't waste their money on this company like I did!

Very well. James took care of the problem in two visits, as promised. He found his way into my horrible little crawl space and set bait. His return visit was two weeks later. He repaired the broken vent through which rodents had been coming and going and he set more bait for any stragglers. I have not heard any rodent noises since then, and no food has been taken from the kitchen either. I had questions about a transient raccoon that had been hanging out in my yard recently, as well as a possible bedbug problem. I deeply appreciate James' honesty in not trying to sell me extra services that I did not clearly need.

They were absolutely wonderful. I called them back for the next summer and they were booked out 30 days so I had to use another company. I'd give them all "A's". I felt the price was reasonable and they saved me a lot more money. They called and checked back with me several times. They went up on the roof and around the house looking for places rats might have entered.

Very professional company and I highly recommend!

Easy to schedule appointment. Technician arrived on time and inspected crawl space and set things up for pest removal. After 2 weeks, returned as promised and removed pest and removal materials and put new screens on vents to keep further mice out. Excellent, timely service from a friendly and knowledgeable technician.

It went really well and both my rental property and my home.

We first called on Summit to take care of the family of squirrels that had taken up residence in our attic prior to us moving into our home. The folks at Summit explained our options and clearly presented the cost involved. It took a couple of weeks to trap and remove all the squirrels. Summit then assisted with securing the squirrel entryways until a roofer was available to install the proper vent covers. We then experienced an invasion of sugar ants. The Summit folks again clearly explained options and pricing. We decided on an annual contract with quarterly visits. Summit has been true to their word and have quickly responded and done additional treatments in between the quarterly visits whenever necessary (at no additional cost). Lastly we had a problem with woodpeckers and contracted Summit to hang shiny strips to ward off the birds and also to secure any spots the birds might enter the house. Bill at Summit did a complete inspection of our house as well to be sure we had no additional issues. All employees have been responsive, professional and helpful.

We worked with this company over about a three to four week period. They were concerned with the problem and tried many different ways to catch the animal. We have already mentioned the company name to many people and would highly recommend them!

It went very well. I had been hearing skittering noises from above, and when I finally peeked into the attic crawlspace with a flashlight, I saw two large surprised squirrels. I called Summit Pest, and Matt came out promptly. He went through every crawlspace,the basement and everywhere else a squirrel might get in, and determined that there was one obvious opening (where the previous remodeler had neglected to put flashing on the new roof in one particular area) that corresponded with the location of the squirrels. Matt set up two traps, and within hours, both were full. Over the next few days, Matt came back and took away the squirrels in the cages, and there ended up being six beefy squirrels in total. Then Matt put in a temporary barrier which was a test to see if any more came in or out. After several days of no activity, the coast was clear. I was very very glad to get rid of those varmints. Reading about Squirrel Nutkin in Beatrix Potter is one thing, but having vermin in your attic is quite another. Good job by Summit Pest Management

They arrived at the time they promised, they were courteous and helpful. The diagnosed the problem and found the cause and removed the nuisance. Very quick and took care of business !

They set a trap and stuffed newspaper in other openings around the outside of my house where skunks might be, so I could see if it would be disturbed. Came back to re-set the trap after a neighbors cat was caught. Came back to take the skunk away after it entered the trap and filled up the hole that the skunk had dug under the house.

the squirrels were removed quickly.they picked them up within day and relocated them far away

The process went very well. They explained exactly what was happening, and kept us informed. As of now, no squirrels. ?

Normally in this sort of situation, they ask the customer to sign a contract for a year's service. They set the bait stations, and then they come back every three months to service/replenish the bait stations. Every time they service/replenish the bait stations, the customer is charged an additional $95 for this service visit. On the initial visit, I asked the technician whether I could have service for a shorter time than a year. So, he wrote my contract to say that I would have service as needed--and he told me to notify the company ahead of time if I decided that I wanted to discontinue their service. A week or two before they were due to come back this month, I notified them that I wanted to discontinue. When they came, they just picked up the bait stations and did not charge me anything. I appreciate that they were willing to give me a shorter service span in order to save me money. I probably will buy some bait stations and bait myself just in case, but I haven't done that yet. I haven't seen any more rats, either. I probably would use Summit Pest Management again.

Summit Pest Management was our company for three years+?when they began to grow the service began to decline. We provided a key to our locked back yard (we have a large Koi Pond-locking the gate keeps the kids out) and kept it in the same spot until today. Over the last year they would call before coming out because Matt said the key was not there. This was never a problem before Matt. We would check and sure enough the key was in the designated spot every time. Last fall, Debbie, Office Mgr. called and said they coming the next day. I checked and sure enough the key was where it had been for nearly two years. No one showed up-None of the Bait stations had been moved from their settled-in spots, and no invoice left at the door. I had started leaving an item on top that would fall off (un-noticed by the servicer) if the bait station had been serviced. Eight days later the technician, Matt, arrived and serviced the bait stations (I was home) and left the invoice on the front porch and had charged me for two visits-eight days apart. I refused to pay for a service that did not happen and then be charged again eight days later?that is when Debbie became unfriendly. 1. Do not charge a customer when the technician never came. 2. Then double charge (8) eight days later. 3. Very Poor Business Practice We received an invoice in the mail, I refused to pay for two services eight days apart. Then I discovered that they had been charging me the quarterly rate each month, instead of the lower monthly rate. The middle of February 2015 they called and said they were coming-I called back and asked them not to come because they had been at my home the end of January 2015 (2) wks. earlier. Today, I received a letter, dated 2/17/15 cancelling my service?the service- I was not receiving. Had I written this review last summer they would have received an A-, from me today, F. Letter said, ?Due to scheduling demands regarding servicing your account, while we are in the area, we are unable to continue doing your pest control.? I was a customer for over three years?expanding their business without adequate professional staffing has made them unable to offer service and most of all, Customer Service. Grade ?F?.

I called them to schedule someone to come out and they sent Matt out the next day. He crawled under the house (ick) and recovered the dead rodent (double ick). He then went back under the house to fix the point of entry. Matt was professional, pleasant and explained everything that he needed to do. I have always been impressed with Summit and will continue to recommend them.

Relocating squirrels. We knew where they had access to our attic. The technician blocked the entry and set two traps. Caught two squirrels of far. Quick removal and no more listening to them crawling around in our attic and walls.

I'm allergic to bee stings and was a bit frightened to find 4 live wasp like creatures in my house over 2 days. I obviously wanted someone to come out to my home as soon as possible. I looked up pest control companies on Angie's List and the first company I called said they were booking at least 2 weeks out but fully understood my urgency . They kindly referred me to a second company, who were not able to make it out for almost a week. Again, they referred me on to Summit Pest Management who said they could come out the very next morning and gave me a two hour arrival window. Morgan arrived about 30 minutes into the time window and promptly identified my pest as a Paper Wasp. He told me they sting (even after death) and bite. He explained their habits and why I was suddenly seeing them. I signed up for a one year contract which should also protect against the occasional ant visits we have. Morgan also explained what other steps we could take to further stop outside critters making it inside. He was very friendly, explained everything very well. He removed spider webs from the house exterior, sprayed the perimeter, hung a pet strip in the roof space and inspected the crawl space. I was very happy with the service from all three companies and it is nice to see they all cooperate so well.

They told me to call back after 2 weeks, if I continue to see ants. After two weeks, I continue to see ants on the inside and outside of my house. I called after 2 weeks. When I told them the situation, they told me there is nothing that can be done except bomb the inside. That wouldn't solve the problem because I still see ants on the perimeter of the house. I don't think their spray works. They should stand behind their product and allow people to back out if they are not satisfied. 2 months later...still ant activity. Forced to sign a one year contract....cannot back out. Now, I'm stuck with ants and $300 more of spraying. Wouldn't recommend this place.

Excellent! We had a raccoon and our dog get into it on a Friday night, then Saturday morning before we let him out walking him on a leash I looked out and saw a raccoon going under our deck. I called several places with a recording and no answer saying they were Mon-Thurs or Friday, then I called Summit - They actually answered the phone and came out on Saturday morning - called at 8, they were here by 11:30, and then the raccoon was caught the next morning around 7 and they picked up not long after! They inspected house and under deck to make sure no damage - excellent information and service :-) all questions answered to satisfaction. Would recommend them highly for this service.

They were awesome. They educated me on everything and he had a great sense of humor. He gave me tips on not using the oven for the next two weeks to avoid cooking one of the rodent and wires being chewed.

James was on time. He was professional and went over any questions we had. We agreed to go ahead and have the services done. James went over the initial service that would be done and then the maintenance program we could go with. He then proceeded to set up the rat traps. He explained how they worked and that our dogs would not be harmed by the black plastic rat trap boxes. He then sprayed outside the perimeter of the home for ants and cleaned away the spider webs in the trees. I was pleased by his thoroughness and his dealing with my questions.

I was extremely impressed with the thoroughness of the house inspection. After climbing in all the attics, crawling under the deck, crawling under the house, and visually inspecting the eaves, James found traces of mice, a hive of bumblebees, but no mystery wall scrabbler. On my word that it really was snoozing in my bedroom wall, he left a trap in the attic. While the visitor (which I have cause to believe was a juvenile opossum that had clogged our dryer vent previously) never entered the trap, it did eat the all the marshmallows left as bait. Thus refreshed, it left the attic and never returned to trouble our sleep. The follow up visit two weeks later was also extremely thorough. Summit gets very high marks for promptness, thoroughness, and follow-up.

Morgan was amazing! We had a bird trying to make a nest in our second floor bathroom vent. Morgan vacuumed out the beginnings of the nest, sprayed pesticide in the area, covered all three of our bathroom vents with covers, washed the bird droppings off the house, and walked around the entire exterior of our house dispensing valuable advice on how to be proactive in protecting our home from future infestations of all types. He was very helpful and kind, and willing to be available in the future either in person or via email should we need further assistance. Wonderful experience. Thank you so much!!