STARK'S VACUUMS

I bought a vacuum with which I'm not happy. The same magazine noted above rated the Simplicity vacuum I purchased as "Meh".

The sales person showed me several models, let me try them out in the showroom, and pick the one that best suited my needs. He was helpful, knowledgeable, and carried it out to my car for me!

I appreciated his honesty.

I have been using my Miele canister vacuum for almost 2 months now and am thoroughly satisfied with it. This was a great purchase. I bought an extended service agreement and feel confident that Stark's will take care of any issue that may arise.

My daughter said her vacuum wasn't working. I couldn't figure out the problem so I took it in to the repair folks at Starks. The rest of the story is above.

Excellent. I called Stark's to ask about house calls and the girl on the phone explained that she would have Tony call me for scheduling and pricing. Within a few hours Tony called and explained it was flat fee pricing of $97 plus tax. He further stated that Wallace Roberto was the technician and would give the whole system a thorough review. Wallace showed up on time and carefully entered the house wearing protective footwear and didn't mind my puppy who was more than interested in "helping". Wallace first examined the hose and determined that it had a partial blockage as well as a small leak which he quickly addressed and corrected the issues. Next he looked at the wall outlets and they tested at 90 lbs of suction pressure. I showed him the main unit and he proceeded to clean the new filter I purchased a month ago. Then he reached up inside the unit and cleaned the screens up inside that you cannot see and pulled off lint and junk. Then he put it all back together. Then he went back and re-tested the outlets and found that he improved the performance from 90 lbs of suction to 105 lbs of suction!!! That's a 17% increase!!! Outstanding!! I would highly recommend Wallace and Stark's Vacuums for this type of service!

They are very helpful and experts on all things vacuum. If they don't have the product, they will find it.

Great. I knew nothing about vacuum cleaners when I walked in. They were patient and knowledgeable.

At the time of purchase, we were told that they would match it if we found a lower price. I found a couple of places on line that had lower prices. The salesman then said the on-line stores were not authorized dealers. A manager from the store was supposed to call to follow up on our complaint, and never did. There is a more than $130 difference between Stark's price and the on-line dealer.

The payment was never discussed. Because I did the job through my work, they needed a check from them and I did not know that until I went to pick up the carpet cleaner. There was just some miscommunication. I was happy that they were able to do the repair on such an expensive machine, and not a lot of places in the area were willing to do the work. I would use them again in the future and would recommend them to others.

Salesman very helpful demonstrated several until final approval.

We used our Miele vacuum cleaner for construction cleanup so it needed an overhaul afterwards. Also, we had lost the corner brush. Stark's on Grand did the work. The salesperson was creepy and gave us a bad feeling about the work, but in fact they did a fine job. It was delayed somewhat because they had to order a part they didn't have. The work was good and they also let us borrow a loaner machine while ours was in their shop.

Service counter employee was polite, and agreed that the pricing was ridiculous, but was unable to help. Given how easy the job turned out to be, I would think they could offer such a service cheaply on location. Why wouldn't such a huge store have a service area? Next time I need vacuum repair, I will look for someone who might be more accommodating.