SERVPRO of Southwest Portland

Those fans and dyers are LOUD! The work went as planned and they tried to be very considerate of our functional housing needs since we remained in the house during the demo and work to follow.

They couldn't help on the day as so many other people were affected. But they kept in touch and arrived as soon as they could. They were very courteous, very encouraging, very professional and very helpful. They were able to save our walls even though we lost lots of memorabilia, books, carpets and furniture. They hauled away the rubbish (and soggy carpet), dried the floors and walls, came back each day to check on progress and equipment (tons of powerful fans and 2 dehumidifiers), resolved all issues as they arose (such as not enough circuits to avoid tripping the power), offered very helpful advice, answered all our questions, soothed our shattered nerves, and did a fantastic job.

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These guys are superheroes! We came home to a foot of water in our basement late one afternoon, and SERVPRO of Southwest Portland was our first phone call. Despite the late hour, Melinda, Randy, T, and Daniel were on site within 45 minutes and took charge of correcting what, for us, was a major calamity. They stayed late into the evening that first night and returned to the house many times, including on weekends, working tirelessly to save our home, salvage our belongings, and restore our peace of mind. Some of the many things that they did included vacuuming/pumping out water, moving belongings/heavy furniture up and down stairs and, as appropriate, to an off-site drying chamber, decontaminating and drying everything out, documenting/photographing losses for insurance purposes, propping up our sagging spirits, pulling up ruined carpets, "flood-cutting" damaged walls, hauling away debris, power-washing floors, and leaving everything spic and span at the end. Our basement is cleaner now than it has ever been. We could never have managed without our SERVPRO team, and we could not be more grateful for their competence, dedication, and professionalism. Indeed, they knocked our socks off, not just because of the physical strength, know-how, and industrial equipment that they brought to the task, as indispensable as those things were, but because of the empathy with which each member of the team approached our little catastrophe. They could not have been more invested in the results if it had been their own homes that flooded. Communication, honesty, and reliability were all superb. We had absolutely no concerns about turning over the keys to our house and felt like our family grew a little bit bigger. It is clear that the SERVPRO folks take great pride in the service that they provide (which, incidentally, is offered 24 hours a day/365 days a year). They should be proud. They are magnificent!