Rose City Heating & Air

"We did everything right." You can be the judge of that. Here's the story: After my heat was out for five days in early January, Columbia Heating came and fixed the pilot light. Three days later, an estimator from Rose City Heating came to give my landlord a quote. When he left, the pilot light (which had been recently fixed) was no longer working. I had no luck fixing it myself. A Rose City Heating repair person (named Paul) came that night and didn't look at the pilot light. He came to give me a space heater. I was then without heat for another several days of winter, and I was told to block out 8-11am plus 4-6 hours for installation of a new unit. That was rescheduled, I believe it was the same day, to closer to noon. When they arrived, I asked: can you first check to see if you can fix the pilot light? Repairperson Paul (who was doing the installation) said "that's not what the landlord authorized." Even though, when I spoke to the Landlord the next day, he said "did they even try to fix the pilot light, first?" No they didn't...not during the night Paul came over, nor the day he came back for install. **On installation day, it took barely 2-3 hours to 'complete' the installation job. That should've been the first hint of something being wrong. Sorry I can't attached the pictures, look on YELP or Google -bottom door of the unit wasn't able to close because Repairperson Paul said we would need to cut the floor (not true) -shows the cover on top of the unit, which was about to fall off The pilot light was making noises several times an hour (7-9 click click click click click click 'light') and I asked Repairperson Paul about this. He said it was going to happen now since I don't have a constant pilot light any more. I asked if he could make it happen less, and he said no. Over the course of the next five days, the heater made hundreds of loud noises at all hours. EVERY 18 minutes, the following noises ensued: (Sample Timeframe) 10:33 pilot light clicks on (this is a series of 7-8 clicks before it lights) 10:37 “wahh” noise 10:39 ‘whirring’ noise 20 seconds 10:41 ‘whirring’ noise for 15 seconds 10:43 ‘whirring’ noise for20 seconds 10:43 – 10:46 “clanking and whirring noise’ 10:52 pilot light clicks on (7-8 series of clicks) Whole cycle repeats 11:10 Pilot light clicks on (7-8 clicks) Whole cycle repeats And on and on. This is hundreds of noises per day, emanating from the middle of my apartment, there is no escaping. The unit looks very similar to the previous unit, which only made noise while heating the air. It did not make any other noises. These noises were extraordinarily disruptive from a brand new unit. Rose City Heating then wisely sent Repair & Installation person Pat over and he spent 3.5 hours fixing the job that his colleague had done on the install (Note: The electric is still very messy, they said that would take a month to fix) Pat even adjusted the thermostat so that the pilot light only clicks on less than a dozen times per day, instead of 3-5x an hour (96+ times per day) HOWEVER, as soon as Pat left, the heating unit no longer worked and I was without heat another 1/2 day and night. Turns out, Pat had accidentally flicked the switch to "off" when re-caulking the left side of the unit. He fixed it and said "wasn't this great customer service?" True, he and Paul are super nice guys. But the best customer service would be to not have lost heat again after hours and hours (and days) were spent on this unit by your team. My landlord and I have had to cancel countless commitments to be available for huge time windows and noise in my home. The reason he opted for the new unit was to avoid the headache that dealing with the old unit may have caused. Due to the installation procedures, significantly more headaches and hours of time investment have been incurred by us both. ***No discount was given, in fact, the 'accidentally' added a cost they hadn't mentioned during the original quote. I do not recommend Rose City Heating.

Have used Rose City several times at different properties. Always on time, priced right, great job!

I have been quite happy with the AC

Perfect - quick diagnosis which was correct, parts ordered an replaced within a week.

Great. He actually performed more service than I felt I had paid for, and he was a most pleasant fellow to deal with.

It's been working fine its with a boiler system.

Rose City always communicated with me clearly and promptly. At the initial visit to my place, the estimator provided good answers to questions I had and explained several options for the installation. The installers were efficient and professional and friendly and left the workplace clean.

It went well from start to finish, very professional and friendly. Would recommend to anyone in the Portland area.

The technician was knowledgeable and gave me lots of information about my system. The part that was a bit clunky was scheduling the service and identifying exactly what the specific service components were.

Did a good work in estimating and installing my AC Unit. However, response to an issue took more time to resolve; could have been much better.

Excellent! Showed up on time, did the work efficiently and everything works! Glad to have a heating/cooling system that works!

It's usually before spring. They're very good. They're reliable. They seem to fix what's wrong. If not, they just look everything over and say it's okay. They're punctual. They give me a time and they are there.

Everything went very well. Dave and Chris were on time, they were professional, friendly, and efficient. The work was done with minimal disruption of our schedules and they cleaned up after themselves. The only evidence we had of their being in our home was a new, and well functioning air conditioner, which was really appreciated during a recent heat wave.

Prompt service very competent technician

I can't say enough how impressed I've been with Rose City Heating & Air. Everyone that I dealt with was friendly and professional, and they were very easy to work with. Dave, who did the work at my house, was so nice and pleasant. He was even really good with my dog (who's pretty big and tends to scare people - not Dave, he was amazing!) I really loved that Dave walked us through lighting the pilot light on the water heater so we know how to do it if it ever goes out. The work was done quickly, and it looks like they did a great job. He really went above and beyond. I would highly recommend Rose City to anyone looking for HVAC work.

It was excellent, we're very happy with the equipment, the install and the professionalism of the whole team at Rose City.

Very friendly, professional and prompt. Everything was explained to me and they cleaned up after themselves. Would hire again for any HVAC issues in the future.

Great! Dave was very knowledgable and professional.

They were reasonable for the unusual circumstance. Eventually, they quit doing the evaluations because the owner said that they had a big project and they could not continue to do the evaluations. For being HVAC they were professional. They were not particularly literate but I guess you cant expect to much. I wanted them to write a report and when I saw how ungrammatical their first attempt were, I just told them to tell me and I will write it down but that is not what a HVAC person is trained to do or paid to do.

Company is not reliable at all regarding communication.

I was told that an estimate would be $99. Dave and his daughter/apprentice arrived on time, took a look at things... and next thing I knew, they were finished, the stove worked beautifully, and ... they only charged me $149! THAT was customer service, since they could have left an estimate, went through the whole process of scheduling another appointment.... Both were very polite, and open about explaining what the issues had been. I would definitely recommend this company!

I did not choose Rose City Heating and Air to perform the service. The estimator was very professional.

Very well. Professional, helpful, and straightforward.

Quickly determined the problem and fixed it, with out using any new parts, or suggesting an expensive repair.

The representative was clear, and patient. He followed through. He gave specific advice on the type of filter to use in the future, how to keep the ducts cleaned going forward, cleaned the blockages from the dryer and animal hair, and came twice to ensure all was working properly.