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Robben & Sons Heating Inc

Heating and Air Conditioning, Water Heaters, Plumbing,

About us

Heating and cooling company providing a wide range of services, repairs, and relacement equipment options. Energy Star products available. Financing available, family owned & operated. Additional phone - (360) 695-0789. Additional fax - (312) 505-5050. Additional email - service@238heat.com. Additional contact name - Mark. Serving residential and light commercial needs since 1932. OR CCB# 1884. Please note: "24 Hour On-Call Service" is available.

Business highlights

93 years of trusted experience
Emergency Services Offered

Services we offer

Repair & replacement of AC & heating equipment, including, heat pumps, furnaces, air conditioners, boilers, roof top and package units' indoor air quality filters, tankless and standard water heaters, gas fireplaces, project related plumbing and electrical, piping for gas and propane & duct cleaning.

Services we don't offer

ask for details

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.4118 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
9%
3
3%
2
6%
1
8%


Rating CategoryRating out of 5
quality
4.5
value
4.3
professionalism
4.5
responsiveness
4.5
punctuality
4.6
Showing 1-25 of 118 reviews

CATHERINE W.
10/2019
2.0
water heater repair
  + -1 more
Associate who came out was very professional and thorough - no complaints there. The D rating is solely for the price we were charged for a simple service call where the situation was only assessed but absolutely nothing was repaired or done to the water heater. This visit cost us $109.00 for the trip charge and another $196.88 for looking at the heater for a grand total of $305.88 which seems excessive for a visit without any repair being done. Will consider very carefully whether to hire this company for a suggested heater replacement because I am not sure I will be be charged a fair price for the work.
Description of Work: Service Call, No Heat

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$305.88

Nancy P.
05/2018
4.0
heating & air conditioning/hvac
  + -1 more
Things have been going pretty well as of late.
Description of Work: They installed our air conditioning unit in 2009 and are currently doing the maintenance on the unit.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Rebecca O.
02/2018
5.0
heating & air conditioning/hvac
  + -1 more
I needed the system cleaned and tuned, a new boiler water heater combination and replacement of a radiator. We obtained a fantastic old style radiator. Once all was said and done all the rooms are warm and there is always enough hot water.
Description of Work: Update of system, and replacement of boiler heater and water heater.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,000

Birdie R.
10/2017
4.0
heating & air conditioning/hvac
  + -1 more
.......................................................
Description of Work: .............................................................

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Connie L O.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
I got an inset in my gas bill with rebates and things, call the gas company and we will set you up with a contractor. I had moved to this area from Idaho and I didn’t know any good contractor, so I called the gas company and they referred me to Robben & Sons, and I really like them. Overall, I was happy with them. They were punctual, they were professional. the quality was good. I was fine with the price that they charged me. Also, there was a rebate going on through the federal government and Oregon state government; and they provided me with the paperwork for that. That was great and I was happy to get that. It had little stickies on it saying this is the federal, this is the state, this is what you need to do; and I got the rebate. So, obviously it worked.
Description of Work: They came, they took a look, they gave me an estimate. I said, “fine, sign me up.” We replaced my furnace and installed air conditioning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marian G.
06/2017
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
It went great. Received an estimate the day I called. The workmanship was great. Couldn't tell that they had been there except I had new equipment. They were very prompt to respond when they had to make a service call that was due to a power surge. Equipment had an automatic shut off to protect equipment. They are wonderful.
Description of Work: Installed ductless heat pump and tankless water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Amanda T.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
It went very well. They quoted us a competitive price for upgraded furnaces (80% > 95%) on both sides and the work appears well done (I'm obviously not an expert, but everything is functioning well!). Work was performed on a tight timeline. We would work with them again.
Description of Work: Replacing two furnaces in our duplex.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ronald H.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
They come out every year. I've been using them probably 3-4 years. I think the people are professional. They seem competent.
Description of Work: They do my maintenance.
Rating CategoryRating out of 5
Yes, I recommend this pro

Lynda J G.
11/2016
2.0
heating & air conditioning/hvac
  + -1 more
I'd bought a 3 yr plan w/Robben so I called when I had flood in basement. Told them situation. The rep that came out showed attitude, stood around, didn't do anything, told us he couldn't touch it since it had been wet (which they knew when I called) & sat in his truck and let it idle for almost 30 min. until I told him to leave or I'd call the police. They keep billing me for a basic call of $76.00 for that visit in spite of the 3 year contract that I paid for & the fact they didn't do anything. My partner is 89 & they didn't even try to start the furnace. Subsequently, I've found another co. who did.
Description of Work: Techs came to perform tune up & didn't know how to open/work on 7 yr old furnace. Left fine black ash everywhere & didn't install filter correctly. I got sick w-respiratory/ear issues as result. Chimney Co. came out to clean fireplaces, saw soot & cleaned it up. Said it was toxic/dangerous.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$76

Kyle N.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
They did a great job. They had a hole in their schedule, and gave me 10% off their already competitive bid to start right away (yes please!). The reducing went smoothly, they removed all the old sheet metal, and fabricated a tidy replacement on site. This included rerouting the air return from the floor to a wall that we hadn't even framed in yet. We have since done so, and it worked out perfectly. For the minisplit heat pump units, they were accommodating in running the lines through the attic and wall, to avoid an exterior conduit, and were very thoughtful in routing the drains as well. I was very impressed with their commitment to doing the best job in our house, a complicated 1926 house that was made into a duplex in 1948. If anything was unclear, they asked, and otherwise made it work right. I wouldn't hesitate to recommend them.
Description of Work: Complete reduct of my furnace, install 2 unit minisplit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ralph M.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
I have only used them for a year, but their name is on the boiler as the previous owners also used them for years.
Description of Work: Tune up of boiler.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ralph M.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
I have a 100 year old house and they have been doing the work forever; the service was very good.
Description of Work: General maintenance on hot water boiler.
Rating CategoryRating out of 5
Yes, I recommend this pro

Alfred D.
07/2016
2.0
heating & air conditioning/hvac
  + -1 more
The good: fast response. The tech installed 2.75 pounds of Freon. He also added a can of sealant and did minor check-up of the A/C system. The Bad: Total cost $658, of which they charged $310 for a small can of sealant that can be purchased for $50. Total labor charge $201 for about 1 hour service call. A total ripoff.
Description of Work: A/C was not cooling adequately.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$658.23

Mark N.
05/2016
4.0
heating & air conditioning/hvac
  + -1 more
I thought they seemed to be thorough but the problem was they liked to put their sticker on all of my HVAC equipment. With the sticker, I don't think that was very professional.
Description of Work: I had a tune-up done by Robben & Sons.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$120

P. Sydney H.
05/2016
4.0
heating & air conditioning/hvac
  + -1 more
They are expensive and sometimes, their people are not very helpful. However, they are better some of the others. There are various companies that do this and they vary in their quality. Punctuality is an A because they are good at coming out. I would use them in future because there are no alternatives.
Description of Work: They do my furnace and air conditioning unit annually. I have the furnace done in the fall and the air conditioning in the spring.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$200

Jan S.
09/2015
1.0
heating & air conditioning/hvac, plumbing, gas leak repair
  + 1 more
They ran a flexible hose through the outside garage wall from the meter and across the garage to the interior house wall. They then brought it through a CABINET to the dryer. The first attempt ran the unsightly hose across an open wall rather than along the foundation line so they had to rerun it. The work outside at the meter was not done to code according to NW Natural. Also, the outside pipe immediately rusted. I have advised them of these facts via phone message and written correspondence and I have received no reparations to date.
Description of Work: They ran a gas line from the meter to my dryer.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
3.0

$500

Ena M.
09/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
I have been a long time customer of Robben and Sons and have always enjoyed excellent service and accountability from them. This is the largest and most costly job I have had them do and they certainly rose to the occasion. From the start of the process with Jason the salesperson to the final installation the company was great. Yes, it was a costly project but I cannot imagine a better year to finally have air-conditioning installed than this one. The workers were excellent and for the most part cleaned up after themselves well. There was a bit of a stain left on the carpet outside the installation area but that was the only glitch. Because of condensing/drainage problems the workers had to run a pipe up through the attic and down to my washer drain pipe. This was not part of the original cost projection and yet they did the work at no extra cost. Five stars guys--keep up the good work.
Description of Work: Installed a new furnace and a new (first time) air conditioner in a very tight space--small house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Jeffrey C.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
Went great fixed it in 30 minutes and everything has worked fine since.
Description of Work: Fixed issue with air conditioning. Although I have had them also install electro static HEPA filters and maintain the systems for years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Alfred D.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
The technician arrived on schedule, explained what he was going to do and explained everything when finished.
Description of Work: Gas Furnace Tune up and check

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$63

John M.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
Went very well. He came, they installed, they left. All and all the process took 4-5 hours. Smooth transition.
Description of Work: Removed old furnace and installed new gas furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

LORI L.
01/2015
1.0
heating & air conditioning/hvac
  + -1 more
We have a boiler and they sent out the repairman that works on furnaces to solve our problem. The technician solved the problem but I bet it took him longer than normal since it wasn't his field of expertise and needed to get backup phone support. We were glad to have the problem fixed so we were not upset. Then he sold us a three year maintenance plan. We have lived here for 16 years and have never had the boiler inspected and cleaned so it sounded like a good idea. We made an appointment to have the technician come to the house to do the work and Robben & Sons cancelled 5 times. Some times they would call ahead and cancel and sometimes I would have to call them to find out they were not coming. On the third reschedule the person said she would make a note in the schedule saying 'Do Not Reschedule". They cancelled again and we made a 4th appointment. When they cancelled the 4th time I was told we could be squeezed in on a date and I asked her to please do not squeeze us in. Just look at the schedule and tell me what is a good date and time for you. On the day of the 5th reschedule I called them when they were running 2 hours late and was told he wasn't going to be able to make it to our house. At that point I asked them to refund my maintenance contract (which they did) and told them they obviously did not need our business and we would go elsewhere.
Description of Work: We hired Robben & Sons to come and figure out why our furnace wouldn't turn on. Then we signed up for a three year annual maintenance plan.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$305.96

Charles S.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
got sold a service that I really didn't need.
Description of Work: check heating system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

allen P.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
I was extremely happy with them. I was out of the country at the time, and had to do everything over the phone. I was out for 3 months, and when I got back, everything was exactly as described. I was extremely happy with the work. I did have a company that came and gave me an estimate, and I thought they were way overpriced. They charged me $250 just to look at the furnace and not do anything to it. They wanted $7500 to put in a new unit in, which I also thought was way overpriced. Any time that you do something from afar, and do it over the phone, you expect the worst, and they were just the best. Their price for the particular items that I wanted, was the best of all those that I called. I had a couple of minor issues for which I had to call them back, and they were back the next day.
Description of Work: We used Robben & Sons a year ago. They put in a new heating system in the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Jerry A. S.
11/2014
5.0
heating & air conditioning/hvac
  + -1 more
Above satisfactory service. I utilized emergency convenience package at a nominal fee.
Description of Work: Inspect Natural Gas Heating System.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$200

frank E.
09/2014
3.0
heating & air conditioning/hvac
  + -1 more
I had an appointment set for the time period of noon to 2:00 pm. By 2:00 pm the service tech had not arrived so I called Robben and Sons. They checked and said he was on his way. No phone call? No effort to let me that he would be late? Nope. He got there a little while later and did the work. I think it went ok but the careless regard for a customer's time AND the unwillingness to pick up the cell phone and let me know he would be late is reason enough for me to not use this company again.
Description of Work: Furnace inspecton/annual tune up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0

$63

Contact information

2214 SE 8th Ave, Portland, OR 97214

www.robbenandsons.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Water Heaters,
Plumbing,
Air Duct Cleaning,
Appliance Repair,
Natural Gas Lines,
Gas Logs,
Energy Efficiency Auditing,
Wells and Pumps,
Fireplaces,
Insulation,
Electrical

FAQ

Robben & Sons Heating Inc is currently rated 4.4 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: Closed

Robben & Sons Heating Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Robben & Sons Heating Inc does not offer free project estimates.
Yes, Robben & Sons Heating Inc offers eco-friendly accreditations.
No, Robben & Sons Heating Inc does not offer a senior discount.
Yes, Robben & Sons Heating Inc offers emergency services.
No, Robben & Sons Heating Inc does not offer warranties.
Robben & Sons Heating Inc offers the following services: Repair & replacement of AC & heating equipment, including, heat pumps, furnaces, air conditioners, boilers, roof top and package units' indoor air quality filters, tankless and standard water heaters, gas fireplaces, project related plumbing and electrical, piping for gas and propane & duct cleaning.
ask for details

Contact information

2214 SE 8th Ave, Portland, OR 97214

www.robbenandsons.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
Closed