RIVER CITY HEATING & COOLING INC

Keoni had the best quote. It took about 2 months (after several emails and a couple of phone calls) before he started the project, which then took a month to complete. We changed to a less expensive heater on the advice of another professional (long term and future expenses should be a consideration) but he didn't lower the price from original estimate. The heater works and the ductwork seems fine. Our complaint is the exhaust and intake PVC pipes that he installed on the outside wall of the house (just a few feet from the back door, our main entrance way, and the back porch we use in the summers). There were hideous 2" diam and four and seven inch long PVC pipes just sticking out. We were never consulted about the location of their placement, I didn't even know there would be some, but we should have been consulted about such an important permanent feature sticking out of the house. When I asked why they were there, he said they had to be put some place. I asked why do I never see them at other houses, he said because they are usually placed on the side of houses or behind bushes. I asked why he didn't hide them, he didn't have a good answer. He said it would cost $256 to fix the problem, to buy stuff that would hide them. By them I mean the intake and vent, which are right next to each other. Is that even safe? When I said we needed it to look better before paying him he found a plastic screen thing for the vent, which is flush with the house. It looks way better but already, 4 weeks later, it's not sticking to the house very well. When we walk outdoors we are blasted with steamy air from the vent. We're not totally happy, but I feel what can we do? We have heat. Keoni just didn't seem to get that it's not okay and said we should have been clear about it before he made his quote. Ahhh! Whaddyagonnado? We say to each other, "well that's what you get for going with the lowest quote."