Great! We had others come out to look at the job. Two bidders would not even give an estimate because of our steep metal roof. Another wanted to charge us an enormous amount because they said the scaffold would be so difficult.Oregon Chimney folks came out, had the scaffold up quickly and easily and were done with both chimneys in 2 days. they were professional and so courteous.
Description of Work: They fixed the cracks in the chimney and replaced the bricks.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,150
Branka K.
05/2018
5.0
chimney repair
 + -1 more
We had a great experience with Portland Chimney and Masonry. Our chimney was leaning and needed to be either repaired or torn down. The owner came out couple of times to assess, give advice and help us determine what the best solution for our needs was. We ended up tearing down the leaning part of the chimney, repaired the rest. Everyone we dealt with on the phone, the owner, and the guys who did the work were really nice, attentive, courteous and helpful. Everything was on schedule, they even started the work a day or two early at their own initiative, due to the weather.
Description of Work: Chimney repair and tear down
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,745
Response from PORTLAND CHIMNEY AND MASONRY INC
[Member Name Removed], Thank you so much for the Excellent rating! We appreciate your kind words for our work. Our staff take pride in doing quality work and customer service is very important to us. Feel free to call us for any future services including maintenance of the Fireplace Chimney with a Level One Inspection/cleaning. We have special coupons on our website for the these services! Therese Office Manager
Angela C.
11/2017
5.0
chimney sweep, masonry, chimney repair
 + 1 more
The office staff was always polite and knowledgeable. I got a reminder call a few days before the service to ensure all the details were correct. And the person sent to perform the service was friendly, professional, and. knowledgeable. The service was performed quickly and they left no mess. I would definitely refer them to others and hire them again.
Description of Work: Masonry fireplace cleaning and inspection
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Moshin L.
08/2017
5.0
masonry, chimney repair
 + 0 more
The crew was very thorough, and did a very high quality job. The job took longer than the estimator had anticipated, but the crew did not rush the job. They even took care of some extra problems (decaying top coating on the shoulders of one of my chimneys) that the estimator had not enumerated, all still within the contracted price. The team worked diligently through a record-setting heat wave. Everyone that worked on my house was courteous, and cleaned up carefully after the job was done.
Description of Work: Portland Chimney and Masonry ground down the mortar, re-tuck pointed, applied crown coats, and removed moss from two chimneys at my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from PORTLAND CHIMNEY AND MASONRY INC
Thank you so much for the great review!! Our staff do work very hard to deliver quality work. We appreciate your positive comments and I will relay the A Rating you gave us to the staff. Therese Office Manager
Greg R.
06/2017
1.0
chimney caps, chimney repair
 + 0 more
Not good. I was told to have a check ready in order to get a free estimate.
Description of Work: I called for an estimate to replace my chimney cap. I was told that I would have to have a check ready for the person to come out and take measurements in order to get me the estimate. I don't understand why since it clearly states on the website "free estimates"
Rating Category
Rating out of 5
Response from PORTLAND CHIMNEY AND MASONRY INC
Dear Sir, I am not sure what happened here. I checked with our Reception and she did have you noted as calling in with no appointment made. However we do not charge a travel fee to the Portland Metro areas which does include your address. Please feel free to call again if you would like to get the free estimate. Thank you. Therese / Office Manager
Brian C.
10/2016
5.0
chimney sweep, masonry, chimney caps
 + 1 more
We hired Portland Chimney and Masonry to do a cleaning and inspection of our new to us stove and fireplace after moving into a new house. Every step of the way was fantastic. Scheduling was easy, although a little bit out, time wise .. of course, it's fall and that's to be expected. We received a reminder call a day prior to our service, and a call before arriving at our location. They were actually early, and called to make sure that would be ok. Earl and Jose showed up and both friendly and professional. They pointed out a big issue right away, with how the wrong caps (standard roof vents, not chimney caps) were installed, and removed them for us. They swept everything and cleaned up well. We have white/cream carpet, and you can't tell that they were ever here. Being new fireplace owners, we had a lot of questions that they answered for us in a very friendly manor. I am completely satisfied and will be calling them for future needs. The *only* complaint I have, is I wish they accepted more forms of payment, and that's not really a complaint.
Description of Work: Chimney sweep and inspection
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$340
Response from PORTLAND CHIMNEY AND MASONRY INC
Thank you for the excellent rating and your appreciation of our staff's work! Therese / Office Mgr.
Jeff S.
04/2015
5.0
chimney sweep, masonry, chimney repair
 + 1 more
Scheduling the inspection and estimate was very simple and they were able to come out here quickly and assess the work to be done. I accepted the bid and was called by the scheduler the next day to get it on their calendar. They had an opening in a week, but said they could check if things could be moved around to accommodate my short timeline. They were able to schedule it sooner and get the work done. The workers that did the job were very courtesy and proficient. He noticed the original mortar had a tint to it, so he did his best to match the replacement to the color and it turned out wonderful. They were quick and the work was wonderful. Thank you.
Description of Work: Mortar replacement and tuck pointing of a chimney stack. Also cleaned up the moss on the stack.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$525
Response from PORTLAND CHIMNEY AND MASONRY INC
Thank you for the A rating on all categories! We appreciate your kind words on our work. Best regards, Therese/ Office Manager & Staff here at Portland Chimney & Masonry Inc.
linda F.
10/2014
5.0
chimney repair
 + -1 more
Our chimney was crumbling and falling apart. They came and took it down and built us a new one. The chimney looks amazing and hopefully will last another 80 years!
Description of Work: replace old chimney
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Response from PORTLAND CHIMNEY AND MASONRY INC
Thank you very much for the A-ratings!
Michelle H.
08/2014
5.0
chimney sweep, chimney caps, chimney repair
 + 1 more
We sold our home and were required to have chimneys cleaned and screens placed over top of both. Had a great experience from my initial call to Portland Chimney. The office staff was friendly, polite and helpful. I was given an estimate for the work over the phone and scheduled an appointment. Due to traffic Earl was a bit late but immediately set up. He was fast, clean and very friendly. Not a smudge of dirt was left in my home and the bill was exactly the same as the estimate. We have already recommended Portland Chimney to our neighbors.
Description of Work: Cleaned two chimneys and installed caps on both
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$450
Response from PORTLAND CHIMNEY AND MASONRY INC
Thank you for the A Rating for our services! We appreciate you taking the time to give this excellent review. We strive to deliver A Rating service to our customers. Also, thank you for referring us. Have a great day! Portland Chimney & Masonry Inc.
Celena H.
04/2014
5.0
chimney sweep, chimney repair
 + 0 more
I got the estimate a few months ago and had been waiting on other remodeling/repair work to be figured out first. But then they offered a 10% discount and I booked the work. The workers were all polite, nice guys. They cleaned up well after themselves. Our chimney went through 3 stories (plus the big attic), but they had it dismantled in a day. The 2nd day of work was to patch the roof. It l They were very accommodating and answered a bunch of roof related questions I had (it's a high roof, I've never been up there).
Description of Work: Removed old mechanical chimney.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,435
Response from PORTLAND CHIMNEY AND MASONRY INC
Thank you for the Excellent A rating for every category! We appreciate this very much!
Scott K.
04/2014
5.0
chimney repair
 + -1 more
From the owner/estimator Bill Lee, to the office staff, to the crew, everything was exceptional !!! Would strongly recommend them!!!
Description of Work: Tuck Point entire chimney....Install new counter flashing...Apply two coats of water repellent.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Response from PORTLAND CHIMNEY AND MASONRY INC
Thank you for the A Rating! We appreciate you taking the time to give us this excellent rating. Customer service is our top prioirty. Thanks again!
Ann R.
04/2014
4.0
chimney repair
 + -1 more
The chimney leaked for a couple of years off and on after the rebuild. Mostly after a big rain storm in the Winter; I was mad and didnt know what to do to get it right However, after they came out again this Fall it finally seemed to be fixed now. He put a top coat sealer on the crown which seemed to have done it. It would have been nice to have them do the extra sealing back when it leaked the first time but I do appreciate them making this right.
Description of Work: Chimney rebuild
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,995
Response from PORTLAND CHIMNEY AND MASONRY INC
Thank you for the opportunity to make things right for you. We do appreciate that. Therese; Office Manager
Kirsten B.
02/2014
5.0
chimney repair
 + -1 more
I love them, he is excellent. I paid for the repair, and it was reasonable. I used them on a rental house, because I sold the house, and the buyer said there was a crack on the chimney. Portland came out, and said it was a cosmetic crack, and they examined the whole stack. They discovered that the mortar had disintegrated between the brick up on top, which the inspector hadn't noticed, and I was able to provide the buyer a reasonable and competent price for that repair. The important thing is rather than spending 5000 Dollars on a cosmetic crack, I spent 1400 Dollars on re-mortaring the stack. I had used them prior on my house to re-point my chimney, when I had built my fireplace in my basement. They did excellent work. I also recommended him to my neighbor, and he fixed that.
Description of Work: I used Portland Chimney And Masonry Inc. The mortar had deteriorated on the exterior of the chimney stack, and so he took the bricks out, cleaned them, and re-mortared them into place.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Response from PORTLAND CHIMNEY AND MASONRY INC
[member name removed], Thank you for the excellent review. We appreciate you taking the time to note the details of our service to you and your satisfaction with our staff and service. Thanks again!
Scott K.
01/2014
4.0
chimney repair
 + -1 more
They did an excellent repairing the chimney but never completed the job. After 28 days they were suppose to come back and seal the chimney but never did. We paid for the chimney work but not the seal work. We told them we would pay for the seal work after completion. Never heard from them again.
Description of Work: Repair Chimney
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$1,615
Response from PORTLAND CHIMNEY AND MASONRY INC
Thank you for the excellent rating on our masonry work for you. We did however route the paper work for filing as a completed job and it should have been routed to scheduling for a water seal. We have corrected that and will deliver the water seal as soon as possible. Thank you for the opportunity to provide you service. We appreciate your business!
zachary N.
03/2013
5.0
chimney repair
 + -1 more
They did a great job. They arrived within a timely manner. They provided a good price and were easy to work with. The work was done quickly.
Description of Work: Portland Chimney & Masonry installed a chimney liner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Response from PORTLAND CHIMNEY AND MASONRY INC
Thank you for the excellent rating. We appreciate your business. Therese; Office Mgr.
DANIELLE A.
03/2013
2.0
chimney repair
 + -1 more
Very unproffesional with getting information to me and paperwork. After speaking with the office manager on the phone, she called once recieving the Angie's List review, it not seem that they fully understood the lack of unprofessionalism. She seemed to be under the impression that it was a mere lack of poor handwriting. That was part of it. The entire experience was handeled very unproffesionally and they did not follow through with what I was told until I had to call and get things to happen, twice.
Description of Work: Called Portland Chimney to schedule a cleaning at my rental house. I had used them in the past with no issues. I asked if they would please make sure that all paperwork be sent to me. They told me that would not be a problem. The inspection was scheduled with my tenants and seemed to go fine. I had no complaints from tenants. A week after the appointment I still had not recieved any paperwork, or receipt of payment. I called and asked about it. It took them a bit to find any paperwork. When they did they said they would get it mailed right out to me. It showed up a few days later with a form that was filled out when they did the cleaning, along with a sticky note that had all the notes from my phone conversation about where to send all paperwork to. I had also asked them to call me if they found any issues with the fireplace or chimney. The inspection sheet had notes written in the comments section that were very hard to make out due to the poor handwriting. I then had to call them back again to ask about what they had found. Once they explained it to me we set up for an estimator to go back by the house the next day so they could give me a quote for some repairs needed. They told me they would need to access the roof, but not need in the house. I called my tenants to let them now. I recived a quote via email that again was very diffucult to read due to poor handwriting. My tenats also sent me an email stating that they were home all day and the company never came by. Not sure if they actually went by the house or not, or just used previous notes. Either way they handled things unprofessionally with me. I will not use them again.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$89
Response from PORTLAND CHIMNEY AND MASONRY INC
Member, Thank you for speaking to me on the phone today about your experience. As we discussed since you felt the Estimate wasn't legible I am happy to type it and resend it to you. Customer Service is very important to us and I would like to the opportunity to make things right. Sincerely, Therese ; Office Mgr.
Valentine C.
02/2013
2.0
masonry, chimney repair
 + 0 more
The guy that first came out and did the original job in 2008 did well I think. However, the roof near the chimney started leaking again in the beginning in the beginning of 2010. They came back out and did some preliminary work - checking previous workmanship. They basically left saran wrap around my chimney. They never got back to me again after; it seemed like they didn't want to complete the follow-up. I believe I called them about a refund after this and they never responded.
Description of Work: Rebuilt the chimney because there was a leak coming through my roof.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
3.0
responsiveness
1.0
punctuality
5.0
Raymond V.
02/2013
1.0
chimney sweep, chimney caps
 + 0 more
When it wasn't done satisfactorily, I called them and told them that there was a problem with them. All of a sudden the person that was helping me do house cleaning said, "There's some guy with a ladder outside". I had specifically told them, do not come to my house and do not come right now. I was calling the state construction board. They were here in 2 hours and just ripped out equipment that wasn't put in right.They just took it. We ended up not paying for their services because they done such a terrible job. When they are coming on my property when i specifically told them not to. I called the BBB. They made a mess inside my house, I called them and the guy said he would come out and clean it up. He did, excuse me, such a S**** job it took 3 of us cleaning after he left after they had allegedly cleaned up. They hadn't covered anything in the house when they did this, which they were supposed to have. There was soot and everything all over the wood floors and the furniture. Everything. It was a mess. The price was reasonable. I remember it being a good price. If they had done the work properly and it had been done well, the price would have been good. Unfortunately, I got what I paid for, not much.
Description of Work: I last used Portland Chimney and Masonary 3 years ago to clean the chimney, put on a wind cap.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
Jazzmin L.
12/2012
5.0
chimney sweep
 + -1 more
Went great. Servicer called to inform me he was ahead of schedule if I was available to meet him sooner. Once I got there, it only took him about 15 min to complete the work. I noted how fast it went, and he replied that he had already done all the prep on the roof prior to me arriving. Saved me time and allowed me to get to my next activity quicker. He inspected the chimney and provided some suggestions for improving what I was working with and what I could expect not having a cap on the chimney.
Description of Work: Chimney sweep
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Response from PORTLAND CHIMNEY AND MASONRY INC
Member, Quality service to our customers is very important to us! Thank you for the Excellent rating! Therese; Office Manager
Jeanne W.
12/2012
5.0
chimney sweep, chimney caps
 + 0 more
You can't get any better than this company. Louis was timely and thorough. He had no problem replacing the directional wind cap, and finished in a timely fashion. Not only is he professional, but personable. I would definitely use them again.
Description of Work: Chimney sweep and placing directional chimney cap.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$109
Mercer L.
10/2012
5.0
chimney repair
 + -1 more
I've gone through several vendors trying to find ones that I can rely on. Where other people have wanted to tear the chimney down, they're able repair it, which saves a lot of money. They're respectful, timely, call you back, and really treat you with respect.
Description of Work: They completed chimney repairs on both my home and clients' homes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Maribeth G.
10/2012
5.0
chimney repair
 + -1 more
I contacted Portland Chimney and they sent an estimator out the next day. They recommended that we have both our chimneys rebuilt, but we chose to have only the worst one done this year due to costs. They scheduled the work out two weeks to insure we have the right mason do the job. They ended up coming two days sooner than planned and in two days we had our chimney rebuilt. The mason was very neat and professional and his helper kept the job running smoothly. The chimney looks great and should last another 100 years! I had seen another chimney in our neighborhood that had been rebuilt by this same company, which is why I contacted them.
Description of Work: The mason dismantled one chimney from the roof line up. He cleaned the bricks and rebuilt the chimney using the original bricks, which was important on our almost 100 year old house. He also tuck pointed the copper flashing from our new roof into the base of both chimneys.
During the estimating process the following was noted: The original Brick in the existing Family-room Fireplace Chimney, on the backside of the house was a mix of old brick salvaged from old buildings, The old brick was badly flaking and dissolving and the Chimney needed to be rebuilt. The other Chimney on the Front-room Fireplace, located on side of the house on the second level roof had been built with new Brick and didn't need the Brick replaced. It did need a new Crown and Tuckpointing of all Joints above the roofline. We agreed on the work and price for both Chimneys. A new SS Rain Cap was added to the side Chimney later in the work. Prior to getting the estimate I had spoken with Rachael, the scheduler for Portland Chimney and informed her that I had engaged a contractor for new roofing and would like the chimney work done before the roofing. She agreed and would coordinate with the roofer to do that and keep me informed of the schedule. When the Mason and Helper arrived to start work they asked for connections for power and water. Water and power connections were pointed out. They explained how they would use tarps to catch old bricks and debris, roll the stuff up and carry it away. They said they would alert us before grinding mortar. They explained how they would use plywood and tarps as needed to protect the roof and a scaffold platform for the grinding work on upper level side Chimney. The work began. Eveything went as planned. On his own initiative Rafael crafted an architectual design into the upper part of the chimney that he rebuilt. I'am very pleased with the Chimneys now. They really add to the house.
Description of Work: The Chimney on the backside of house had to be rebuilt. The existing rusted wind cap, crown and top tile were removed and the chimney disassembled brick by brick to just below the roofline. Then the chimney was rebuilt using new brick (Mountain Blend Mission). A new crown with a new 12" x 16" Flu Tile was added and a new Stainless Steel Directional Wind Cap was installed. New temporary flashing replaced the old flashing. The Chimney on the Front-room Fireplace on side of house on the second story roof required repair. The existilng broken crown with the top tile was removed and the morter joints from the top to the roofline were were taken out to a depth of 1". The Chimney was repointed from the top to the roofline and a new crown was rebuilt with a new 12" x 16" Flu Tile installed. Temporary flashling replaced the old and rusted flashing. About a week later when the roofer had finished putting on new roof shingles, the Chimney Mason and Helper returned and replaced the temporary flashing on both chimneys with the new permanent counter flashing. They finished the job by giving the Chimnys a scrubbing and acid wash.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,700
Response from PORTLAND CHIMNEY AND MASONRY INC
Member, Thank you for the excellent rating of our services to you. We appreciate your comments and attention to detail. Therese Lee; Office Manager
Valerie & Ron V.
04/2012
5.0
chimney caps, chimney repair
 + 0 more
The work went well except for cleanup. Some of the fluid they used to clean the roof material ran down the sidingand caused some stains. Portland Chimney sent personnel to clean up the stains and almost all of it went away.
Description of Work: All of the chimney,above the roof line, was replaced. (new brick,flashing and cap)
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$795
Victoria B.
03/2012
5.0
chimney repair
 + -1 more
They gave us a fair price. They did a really nice job. They were honest. They followed up. They were consciences about their work. They seemed to be really professional. I would use them in the future.
Description of Work: I used Portland Chimney and Masonry Inc probably three or four months ago. We had a leak because the chimney needed a repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from PORTLAND CHIMNEY AND MASONRY INC
Member, Thank you for the excellent report. We appreciate your business. Therese Office Manager
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Chimney Repair,
Chimney Sweep,
Chimney Caps,
Masonry,
Air Duct Cleaning,
Appliance Repair,
Dryer Vent Cleaning
FAQ
PORTLAND CHIMNEY AND MASONRY INC is currently rated 4.1 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
PORTLAND CHIMNEY AND MASONRY INC accepts the following forms of payment: Check
Yes, PORTLAND CHIMNEY AND MASONRY INC offers free project estimates.
Yes, PORTLAND CHIMNEY AND MASONRY INC offers eco-friendly accreditations.
No, PORTLAND CHIMNEY AND MASONRY INC does not offer a senior discount.
No, PORTLAND CHIMNEY AND MASONRY INC does not offer emergency services.
No, PORTLAND CHIMNEY AND MASONRY INC does not offer warranties.
PORTLAND CHIMNEY AND MASONRY INC offers the following services: CHIMNEY SWEEP & SAFETY INSPECTIONS, CAPS & DAMPERS, CHIMNEY REPAIR OR REBUILD, FURNACE CHIMNEY LINING, GAS & WOOD BURNING INSERTS, MANUFACTURED FIREPLACES, MASONRY & STONEWORK.