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Ponderosa Pool & Spa

2.0(
4
)

Pool and Spa Service, Wells and Pumps, Water Filtration and Softening,

... +2 more

About us

Military Discount-10%

Business highlights

15 years of trusted experience
Emergency Services Offered

Services we offer

Cleaning, maintenance, remodeling, repair pool chemicals, water analysis and heaters, pumps, motors & covers. Sales and Service of New & Used Hot Tub Spas

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes

Accepted payment methods

Check
Financing Available
PayPal

Reviews

2.04 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
25%
4
0%
3
0%
2
0%
1
75%
Rating CategoryRating out of 5
quality
2.5
value
2.3
professionalism
2.3
responsiveness
2.0
punctuality
2.0
Write a review
Showing 1-4 of 4 reviews
Diane M.
12/2012
1.0
pool cleaners
  + -1 more
Even after reading the many negative reviews for Ponderosa, I hired them for pool refinishing as the other reviews pertained to hot tubs and their estimate was the lowest I received. The project included resurfacing the pool body and coping and replacing the skim coat tile. My pool was in good shape but showing signs of age. So with only cosmetic fixes, I ended up paying Ponderosa (Richard Neigdh) 30% or $1626 more over his estimate of $5300. The overage was attributed to labor for filling spots of loose plaster (acceptable and understandable) but the patches were left extremely rough and visible and there is no way there were 36 additional hours of labor to fill patches, there were six small ones. The paint job is horrific, very streaked and uneven. I am going to having to drain, acid wash and repaint next year - it looks worse than before. As far as professionalism, I still have 2 large garbage bags of pool debris sitting in my back yard after 5 months and 3 calls to Ponderosa/Richard please pick up as per agreement
Description of Work: Resurfacing pool body, coping, and replacing skim coat tile.
Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$6,926
Response from Ponderosa Pool & Spa
I must admit that I am very confused about this write up. We did the pool remodel for Dithe customer and everything progressed and and turned out very nice. At the end of the job she stated that she loved the way her pool turned out and not only was very satisfied with the job but would be happy to recommend us to future prospective clients. The pool turned out so nice that I even use a picture of it for advertising purposes. As far as anything being left on the job, I sent a worker by to pick up any debri that might still be there. If he didn't pick it all up, then I will admit being at fault for not double checking the sight. In my defense, double checking my workers isn't normally necessary, but it seems in this case that I may have been lax in that department. Consequently, I will peresonally make a trip to the site and pick up anything that might have been left there. Thank you
Geoff S.
06/2012
1.0
pool cleaners
  + -1 more
see above
Description of Work: Sold me a used hot tub and installed. In negotiating over price, he held firm, but extended his guarantee for a full year. In January 2012 the tub developed a fatal crack. He said he'd replace it per his guarantee. He took the old tub, and said he'd be back within a week with the replacement. Then he was delayed over and over. I started demanding either action or a refund. Everytime I did this he promised to be out with a replacement tub within the week. Then I never heard from him again. Have email strings to back up all of this activity.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,600
Response from Ponderosa Pool & Spa
I sold a very nice hot tub to the customer for an excellent price of $1600. He seemed very satisfied with the hot tub. Some months later, long after his 60 day warranty had lapsed, he contacted me and said there was a "fatal problem" with the hot tub. Supposedly he had the company that made the tub come look at a leak and they said it couldn't be fixed. He also stated that I gave him an extended warranty for a full year, which I have never done and will never do such a foolish thing. How can anyone warranty a used hot tub unconditionally for a full year. That's ludicrous. Even though I was certain I never gave him such a rediculous warranty and had my suspicions wheather the hot tub manufacturer ever visited the site and made such a bold statement that it couldn't be fixed, in an effort to satisfy Mr Smth I agreed to take the hot tub and find him a different one. I easily repaired the hot tub and it is still functioning very well to this day. There were no statements made as to the time frame of procuring a different tub. All the customer stated as to his preferences was that all he really cared about was hot water, he didn't care too much about the number of jets or the power or pressure of them or the pump. Irregurdless of that statement I installed a new pump and heater in the new hot tub that I found for him. I also have completely refinished and refurbished his new tub. He also has electrical power costraints and will only be able to a use 120 volt system as his first tub was. As one might expect fulfilling all of the customer requirements has taken a little longer than just finding an easy replacement. Be that as it may I have spoken with the customer just this Monday, June 4th. At that time I told him that I have his requested replacement tub filling all of his requirements, and that I was out of town and would be happy to deliver it to him upon my imminent return. I plan on returning Friday, June 8th. He said he would rather I email him a picture upon my return, and if it meets his standards, he will come and pick it up. I plan on emailing him a few pictures this Friday. If there is anyone that has any suggestions as to how I could possibly be more accomodating to this individual, I would certainly be willing to consider your ideas if you would kindly apprise me of them. Thank you.
Bill P.
03/2012
1.0
pool cleaners
  + -1 more
It was sold with a guarantee. He was to deliver it and set it up, which he did. But it never did work right. We had him out to our home 5 times, and he never could get it to work properly. Now he will not even return my calls. The last time we were able to get him to come out was a little over a month ago. He promises, every time he comes out, that he'll fix it but now will not even respond.
Description of Work: We purchased a spa from this company.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,600
Response from Ponderosa Pool & Spa
He has been so verbally abusive to myself and my my workers that I can't expect anyone to go with me to work on his hot tub. I expect no one to work in a hostile work work environment and that is what he has created. I would be happy to fix any problems he might have as long as I can deal with his wife and not him. I treat people with respect, and I have the right to expect it in return. Thank you
Kelly C.
01/2012
5.0
pool cleaners
  + -1 more
He returned our call right away and was very pleasant on the phone. He came to our house within 2 days at the scheduled time and in a few hours everything was done. I will use this company for all of pool and spa needs.thank you .
Description of Work: He cleaned and winterized our pool which was not in good condition. He also repaired one of the pumps and at a very affordable price.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Response from Ponderosa Pool & Spa
Thank you for your review.

    Contact information

    10932 SW Capitol Hwy, Portland, OR 97219

    www.ponderosapoolspa.com

    Service hours

    Sunday:
    9:00 AM - 5:00 PM
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Pool and Spa Service,
    Wells and Pumps,
    Water Filtration and Softening,
    Water Heaters,
    Ceramic Tile

    FAQ

    Ponderosa Pool & Spa is currently rated 2 overall out of 5.

    Sunday: 9:00 AM - 5:00 PM

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 9:00 AM - 5:00 PM

    Ponderosa Pool & Spa accepts the following forms of payment: Check,Financing Available,PayPal
    Yes, Ponderosa Pool & Spa offers free project estimates.
    No, Ponderosa Pool & Spa does not offer eco-friendly accreditations.
    No, Ponderosa Pool & Spa does not offer a senior discount.
    Yes, Ponderosa Pool & Spa offers emergency services.
    Yes, Ponderosa Pool & Spa offers warranties.
    Ponderosa Pool & Spa offers the following services: Cleaning, maintenance, remodeling, repair pool chemicals, water analysis and heaters, pumps, motors & covers. Sales and Service of New & Used Hot Tub Spas

    Contact information

    10932 SW Capitol Hwy, Portland, OR 97219

    www.ponderosapoolspa.com

    Service hours

    Sunday:
    9:00 AM - 5:00 PM
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 5:00 PM