PARR LUMBER

Avoid Parr lumber entirely, Parr lumber company has always had the worst service possible, I am a larger company that has been in this industry for 38 years. There is not enough space here for me to explain how bad Parr is. From flat out rude at the counter to yard workers telling our guys to load their own material, answering the phone with a "What the F do you want!! Telling us that we are unreasonable for expecting Parr to give us exactly what we paid for, example we ordered black window and doors on a project, they sent white with many pieces broken, their esponse was we can paint them for you and give you a small credit for the broken windows and when I declined that ridiculous offer they got mad and tried blaming us for their mistake, weeks later we still do not have the very expensive windows and doors that I have paid for and Parr is not trying to be helpful at all in Fact they are going out of their way to be overly rude and refusing to give us information on the reorder of product that we paid for long ago. I buy approx. 400K in windows a year although I do not buy lumber Parr I gave them a shot at our window and door business and it was a huge mistake. Our company and our employees will never ever do business with Parr. Parr acts like a bully and their management backs that up, An area manager name Levi told me personally they could care less about our business, he was upset that I told him about their bad service and that we spend a million plus dollars at the best lumber company in town - Pacific Lumber Co. These facts are not something new this has been Parr's MO for the past 20 years and unfortunately it has gotten worse. Levi the Manager reminded me that Parr is a giant in this area without apology which was more of a threat then a fact. Parr does not exemplify the NW well at all. Stop shopping at Parr Lumber, notable mention for the absolute worst attitude and service is Jim Noblet at the 185th Parr store along with area manager Levi who refused to give his last name which is always a bad sign.

I went to Parr with my plans for some very small garden projects, mostly raised beds and a compost screen. The people at the desk were always extremely helpful and friendly. I never felt rushed or as if I was an annoyance even though I wasn't a contractor or a large customer. They seemed happy to help me choose the right lumber and to cut them to the right sizes, making sure to minimize the number of boards I needed to get all of my pieces. I only hope I can think up some bigger projects so I can give them some more business, a chicken coop maybe?

Dory was very helpful in providing options for our door, including odd sizes and custom options, most of which we ultimately rejected in favor of a very clean look. Looking back over the saved e-mails, I think he gave us close to a dozen bids, each of which clearly described the specifications and gave scale drawings to help us visualize what the door would look like. We did have a little glitch at delivery time, when the unit was delivered a week earlier than our installer had requested; however, that turned out to be good because the dry weather arrived a couple of days early and the unit was sitting in our garage ready to be installed.

The first part of the order arrived on time, as agreed. Because of the size of the order, they deliver for free. I had placed my original order, then added some pieces a few days later. I was assured they'd put it all together and get it to us on the agreed-upon delivery day. But when the delivery arrived, the second part wasn't there. And that was the lumber we needed for that day's work. I called, they figured out where the problem had happened, but they were not able to deliver the rest of my order the first day, unfortunately. They did deliver it the next day. A word about the quality of the lumber. My experience with lumber yards is that if you do not go into the stacks of the wood at the yard, the guys who pull the orders will pull whatever crappy piece is on top. They don't look for quality when they pull an order. So the results when the order arrives...mixed quality. Some of it was too bad to use, some of it was fine. You're kind of stuck since most people don't have the size of truck to go pick out their lumber and take it home. Overall, Parr is very nice to work with, I just wish the quality control was a little better.

From the outset I worked with Dory(sp?) in the window and skylight department. Dory was so fantastic to work with, very knowledgeable and very responsive to my many questions. I ended up ordering two skylights and a pole to open one of them. Dory handled my order with skill, and had them delivered on time and on schedule for free. A great experience!

They were very easy to work with. I have gone back there several time since. I thought their pricing was really good. I would recommend them to anyone.

Great, friendly Mill works representative, knew what I wanted, took my credit card, ordered the window for pick-up, and it arrived undamaged less than 1 week later.

The only store in town that carried the product we were looking for. Customer service wasn't too great, but they had a good price.

The doors look good. They were done pretty close to on schedule. The delivery was on time and professional.