OMG?!? Computer Repair Portland

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They were all very helpful. When I encountered a few issues after the repair, they willingly took my computer back and didn't charge me at all. These guys are good at what they do and are very willing to help me out.

Apple Mac - 2008 - with 1TB hard drive was making noise then finally crashed. Called OMG, they require appointments since they work out of the home in a crowded neighborhood. Easy access for Vancouver or Oregon people living in Delta part area since you get off I-5 take quick l onto Interstate Ave & right on Highland. Access was important since many repair shops are on west side of Portland or deep into downtown. Michael one of the co-owners was great; gave us quote for repair, asked key questions to understand what we wanted from repair and was very friendly (sometimes IT people are either too into jargon to be understood or are a little condescending). We will replace this computer in next 8 months or so but wanted this one to be usable by our house visitors and grandchildren so wanted to extend life of the computer. Hard drive price was competitive with what I saw on internet and service was excellent. Computer was repaired on time, they upgraded our operating software as part of the repair so was happy with results at this point. The reason I gave 5's to Michael and OMG was the after the HD replacement service. We told Michael that there were family photos that weren't replaceable on the HD, he tried multiple times to scan and recover without success. He then offered information on alternative company's with services that were able, for a very high price, to fully recover crashed hard drives if we were interested. I did have an external back-up drive that had old recoveries snap shots but had not been updated for the last 9 months. Michael retrieved the photos we were worried about and more, he also set up the Mac so the Time Capsule would correctly back-up from this external drive in the future. I did not set up external correctly for Mac access to begin with so the external hard drive had trouble sending retrieved material in Apple format. Michael's patience and knowledge was a pleasure for my wife and me. His follow-up for the price of the repair was outstanding. We will be using OMG again soon to replace a battery in an old MacPro laptop and would recommend him without reservation to anyone

They live up to their name! Service was fast & through. They found some very nasty viruses & removed them then optimized my computer. It runs very well now.

They were able to establish that my virus software was causing the problem. they ended up charging me only for the initial diagnostic, recommended a different virus software and sent me on my happy way. Nice guys, very professional and knowledgeable.

He was very quick to get back to me and was easy to work with. I would recommend him to others.

Michael was very courteous and professional, getting the work done when he said he would. I wouldn't hesitate to call on him again.