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Neil Kelly Company

Handyman Services, General Remodeling

About us

Neil Kelly is the largest design-build remodeler in the Pacific Northwest, offering remodeling, home improvement and solar energy services through our design centers in Bend, Eugene, Portland and Seattle. For 75 years, we’ve been building a reputation for designs, outstanding craftsmanship, uncommonly good service, and consistently satisfied clients. We are a pioneer in the design/build process in the Northwest and strive to incorporate green design and remodeling elements in all our practices.

Business highlights

77 years of trusted experience

Services we offer

Remodeling, bathroom & kitchen remodeling, home additions, renovations, window, handyman, home building, cabinets & interior design. Home performance & energy retrofits.

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.5426 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
68%
4
12%
3
6%
2
8%
1
7%


Rating CategoryRating out of 5
quality
4.7
value
4.2
professionalism
4.6
responsiveness
4.5
punctuality
4.7
Showing 401-426 of 426 reviews

Candace M.
05/2014
5.0
home remodeling
  + -1 more
unknown
Description of Work: Made adjustments to an upper cabinet for a new fridge. Did not use all the time, but offered to come back for another hour of work. Very accommodating. Excellent service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$299

Ruth W.
05/2014
5.0
home remodeling
  + -1 more
unknown
Description of Work: Had a little trouble scheduling the appointment with Neil Kelly but after a few false starts, Lonnie came to the house and did a great job. He knew what chores were needed before he came out and was well prepared to address them. He fixed a light, a toilet, a smoke detector issue and even ran to Home Depot for me in less than 2 hours. I am glad to know that Neil Kelly has this handyman service. I would definitely use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$80

David M.
05/2014
5.0
home remodeling
  + -1 more
unknown
Description of Work: Replaced window frame, excellent job and service. Highly recommend

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Shelley G.
05/2014
5.0
home remodeling
  + -1 more
unknown
Description of Work: Installed bi-pass closet doors, did a great job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

KRISTY M.
05/2014
5.0
home remodeling
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Caroline M.
05/2014
5.0
home remodeling
  + -1 more
unknown
Description of Work: It was a Handyman day. I had him fix my Insta-Hot, cut baseboard pieces that needed repair, fix the garage door trim, and level some bedroom doors so they closed properly. He did all this in 2 hrs! Amazing...

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Stein H M.
04/2014
5.0
home remodeling
  + -1 more
unknown
Description of Work: Fixed a pocket door.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Steve S.
04/2014
2.0
handyman service
  + -1 more
.
Description of Work: I purchased two hours of handyman help. howard from neil kelly called promptly and showed up when he said he would. he looked at my problem and we discussed possible remedies for about thirty minutes. we agreed it might take longer than the time I had purchased and I said I would be willing to pay his regular rate for anything beyond the remaining hour and a half. he left, saying he wanted to consult with a colleague about the problem and would get back to me. that's the last I heard.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
3.0
punctuality
4.0


Wanda F.
04/2014
5.0
home remodeling
  + -1 more
unknown
Description of Work: Enlarged dryer vent to the outside and replaced a section of molding in the kitchen. It is not always easy to find someone for a small job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Scott B.
04/2014
5.0
home remodeling
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Chris K.
04/2014
5.0
home remodeling
  + -1 more
unknown
Description of Work: I had several interior doors in my 1924 house that weren't closing properly. Howard evaluated each of the five doors and provided fixes for each of them--all just needed various adjustments and no parts. I'd previously tried to fix a few of these doors and failed/never got back to them. He knew what he was doing, was quick and efficient, and helped me better understand how the doors worked (or didn't). He did all of this work in the allotted time and was pleasant to deal with.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Lynda C.
04/2014
5.0
home remodeling
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Richard E J.
04/2014
5.0
home remodeling
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Trish P.
04/2014
5.0
handyman service
  + -1 more
Great job, nice people
Description of Work: Took down old shelving and put together metal shelves

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Debi B.
03/2014
5.0
drywall
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$250

paul M.
03/2014
5.0
home remodeling
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Alan P.
10/2013
5.0
drywall
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Juanita A.
09/2013
5.0
Uncategorized
  + -1 more
Great
Description of Work: They contacted me almost immediately.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Barb S.
07/2013
5.0
home remodeling
  + -1 more
Very well!
Description of Work: replaced dimmer switch and timer for fan in bathroom. replaced door latch/handle on screen/storm door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

CINDY K.
02/2012
5.0
home remodeling
  + -1 more
Great! See above
Description of Work: Complete kitchen tear out and redo,. Installed new cabinets,kitchen sink, marmoleum flooring , countertops, electrical outlets, I purchased new appliances and they installed them, replumbed the kitchen, installed tile floor in two bathrooms, new sinks and toilets in both baths and surround and new shower door on tub/shower enclosure. They were very tidy, cleaned up every night before they left, were punctual, and very receptive to my nosiness and questions. Neil Kelly is a tad on the expensive side, but I feel you get what you pay for. They have a 5 year warranty on their work! I have used them before and find the quality is worth the cost!!!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50,000

BECKY W.
08/2007
2.0
remodeling
  + -1 more
$30,000 for a small bathroom????
Description of Work: I asked for a bid on a bathroom remodel. They did not even want to come out unless I wanted to spend $30,000!!!

Rating CategoryRating out of 5
value
1.0
professionalism
3.0
responsiveness
4.0


Response from Neil Kelly Company
UNFORTUNATELY, WE HAD AN INEXPERIENCED PERSON TAKING THE LEAD CALL WHO PROVIDED MISLEADING INFORMATION REGARDING OUR PRICING. WE DO COMPLETE BATHROOM PROJECTS FOR FAR LESS THAN $30,000. THE AMOUNT CAN VARY DEPENDING UPON PRODUCT SELECTION AND THE COMPLEXITY OF THE PROJECT.

PAT H.
07/2007
1.0
siding
  + -1 more
I'm not using them.
Description of Work: I called their handyman division, seeking help with siding and dry rotted window sills. The receptionist assured me, I'd come to the right place and that the work was guaranteed for a year. A week later, I got a postcard from them saying, a Sean would call me back. A month passed. Nothing. I called Sean and he apologized, saying my number just "slipped through the cracks." We set up an appointment for the following week. I ended up needing to change the date. I called him twice the week before, then the day before. He never got back to me. A big disappointment.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Neil Kelly Company
WE ARE VERY SORRY FOR THE LACK OF FOLLOW THROUGH ON OUR PART. NOW IN OUR 60TH YEAR AND WITH OVER 13,000 CLIENTS WE STRIVE TO PROVIDE OUTSTANDING CUSTOMER SERVICE TO EVERYONE WHO CONTACTS OUR COMPANY. CLEARLY IN THIS CASE WE FELL SHORT. IF THE MEMBER HAS NOT COMPLETED HIS PROJECT AND WOULD CONSIDER GIVING US ANOTHER CHANCE, HE SHOULD CONTACT ERIN, THE HANDYMAN HOME REPAIR TEAM ADMINISTRATIVE ASSISTANT, AND SHE WILL SEE THAT HIS REQUEST IS ANSWERED PROMPTLY.

MARILYN P.
07/2007
4.0
gutter repair
  + -1 more
Well done and fast!
Description of Work: Put in 3 drains for the gutters.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$1,000

SUSAN G.
11/2006
5.0
home remodeling
  + -1 more
unknown
Description of Work: Handyman Mark returned my call and was very honest and saved me a ton of money without trying to do unecessary work. I appreciate his honesty.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

PRISCILLA L.
06/2006
5.0
drywall
  + -1 more
Good.
Description of Work: Restored drywall for tiling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$297

Contact information

804 N Alberta St, Portland, OR 97217

http://www.neilkelly.com

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
Yes
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Handyman Services,
General Remodeling

FAQ

Neil Kelly Company is currently rated 4.5 overall out of 5.
Neil Kelly Company accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Neil Kelly Company does not offer free project estimates.
Yes, Neil Kelly Company offers eco-friendly accreditations.
No, Neil Kelly Company does not offer a senior discount.
No, Neil Kelly Company does not offer emergency services.
Yes, Neil Kelly Company offers warranties.
Neil Kelly Company offers the following services: Remodeling, bathroom & kitchen remodeling, home additions, renovations, window, handyman, home building, cabinets & interior design. Home performance & energy retrofits.

Contact information

804 N Alberta St, Portland, OR 97217

http://www.neilkelly.com