Neil Kelly is the largest design-build remodeler in the Pacific Northwest, offering remodeling, home improvement and solar energy services through our design centers in Bend, Eugene, Portland and Seattle. For 75 years, we’ve been building a reputation for designs, outstanding craftsmanship, uncommonly good service, and consistently satisfied clients. We are a pioneer in the design/build process in the Northwest and strive to incorporate green design and remodeling elements in all our practices.
Business highlights
77 years of trusted experience
Services we offer
Remodeling, bathroom & kitchen remodeling, home additions, renovations, window, handyman, home building, cabinets & interior design. Home performance & energy retrofits.
Description of Work: They did done odds and ends thing around the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Robert P.
02/2015
2.0
remodeling, home remodeling
+ 0 more
See above
Description of Work: When asked if they would come to look at my bathroom remodel project, I was told that if I did not want to pay $20,000 to $25,000 that they were not a good fit for me to work with. My bathroom is a mere 6ft x 10ft. They did not evebn want to come and look at it or try to talk to me about what the job might entail.
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$25,000
Shirley M.
02/2015
5.0
home remodeling
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Vickie K.
01/2015
5.0
contractors, woodworking, home remodeling, doors
+ 2 more
unknown
Description of Work: Replaced flush metal entry door on existing metal outbuilding, also replacing 2x6 framing that had dry rot. Ron was punctual and very professional in his work. Also removed the dry rotted framing around large pulldown door on the bulding for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Nelda P.
01/2015
5.0
home remodeling
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Cynthia M.
01/2015
5.0
home remodeling
+ -1 more
unknown
Description of Work: Placed sliding racks in pantry, put light up under cabinet for computer & hung heavy framed item.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
S N.
01/2015
5.0
electrician, lighting, home remodeling, doors
+ 2 more
unknown
Description of Work: He fixed the dimmer switch and replaced the front door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Don C.
01/2015
5.0
home remodeling
+ -1 more
unknown
Description of Work: I had the handyman fix the footings of my deck which had moved downhill a few inches and taken the support posts off-center noticeably. We discussed this before he came so he was prepared with everything he needed. He also tightened up the joints in the deck overall and gave me advice about putting up a safety railing where one was needed. A very positive experience and I wouldn't hesitate to use him again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Liz R.
01/2015
5.0
home remodeling
+ -1 more
unknown
Description of Work: I needed some large rugs hung on my walls. The contractor figured out a way to hang them. He did a great job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Shelley G.
01/2015
5.0
home remodeling
+ -1 more
unknown
Description of Work: Drywall and finish carpentry
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$198
Trish P.
01/2015
5.0
home remodeling
+ -1 more
unknown
Description of Work: I use this service a lot and am lucky to have found them!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Steven T.
01/2015
5.0
home remodeling
+ -1 more
unknown
Description of Work: I will use in the future.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
GREGORY F.
01/2015
1.0
home remodeling
+ -1 more
unknown
Description of Work: They never returned my phone call requesting a service call.
Rating Category
Rating out of 5
Sandra L.
01/2015
5.0
insulation, replacement windows, home remodeling, doors
+ 2 more
unknown
Description of Work: Neil Kelly Home Improvement (not design arm) did a full insulation, weather-proofing, insulation removal and crawlspace in our 2700 square foot house. They were magnificent throughout, removing severely damaged insulation, building a new storage space in the walk-in attic space, insulating both 1500 sq' attic and 2000 sq' crawl space (walls and floor/ceiling) completely, sealing all windows, doors, garage door - it goes on. The team was absolutely the best, bar none, and responded immediately to any concerns. Many friends and neighbors have heard of this North Portland provider, and many more will. Subsidies helped significantly with the price - it was a huge project.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$13,000
Karen G.
01/2015
5.0
home remodeling
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jeffrey W.
09/2014
1.0
remodeling, home remodeling
+ 0 more
.
Description of Work: By far, the worst remodeling experience ever ... We were assisting our elderly parent with some work on her home ... We gave them our budget but they insisted on up selling us on remodeling sections of our house we weren't even wanting, never gave us firm pricing, insisted that before pricing could be given a $2k retainer would need to be made which they got from our mother in law behind our back when we weren't there (she had no idea whatnot was for) and then when they wouldn't give ya firm pricing on just the things we wanted done we dropped them - they kept the retainer without ever giving us any detailed receipt of what that retainer went toward (time, labor, their vacation fund?) ... Unbelievably frustrating experience ... We have since retained an amazing contractor who listens, gives clear pricing, and is respectable towards our mother ... What a concept !!! One that Neil Kelly needs to learn ...
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$2,000
Response from Neil Kelly Company
While we did not commence any remodeling work with this client, we are very regretful that the stated project feasibility study did not go well with the daughter and son-in-law of a past Neil Kelly client -- and a happy Neil Kelly client. We tried very hard to craft a design solution that met their needs, and presented many options over many weeks. Communications were challenging, the scope of the project was ever-changing and the target budget was not clearly communicated to us. Because our process is to design to meet the priorities, timeline and budget of the client, we share the frustration of a process that can’t proceed productively when that information is either not known or shared. Communications, of course, is a two-way street and we take responsibility for any role we may have played in that process. Consequently, we offered to have another remodeling designer step in at no additional expense to the client, hoping a fresh approach would bring clarity and progress to the process. This offer was turned down several times. Consequently, there was never a construction contract implemented, no final plans were created and no construction occurred. We take very seriously the work we do, the satisfaction of our clients, and the relationships we have developed in our 67+-year history in Portland. Reviews like this are rare and we regret we could not deliver the client’s needs within the budget they were apparently hoping for.
JULIE W.
09/2014
4.0
remodeling
+ -1 more
..
Description of Work: ..
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$50,000
JULIE W.
09/2014
5.0
remodeling
+ -1 more
..
Description of Work: ..
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70,000
Robert C.
08/2014
4.0
skylights, home remodeling
+ 0 more
unknown
Description of Work: Diagnose and Evaluate how to make changes to an oversize finished sky light well in order to install an auto shade screen after the fact to the skylight.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$100
Response from Neil Kelly Company
Hi [member name removed], Thanks again for giving us an opportunity to be of service. We hope you enjoy your skylight and that you have as much sun as possible shining through it this winter! Thanks again!
Wayne C.
08/2014
5.0
home remodeling
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
Response from Neil Kelly Company
Thanks for the fantastic grade! We see he have one more category to improve upon, and relish the opportunity to get straight A's! Please don't hesitate to call if we can be of more help in the future. We take reviews very seriously, as we have for the 67-years this family-owned business has been working in the Northwest. Again, thank you very much!
paula D.
06/2014
5.0
handyman service, home remodeling, doors
+ 1 more
unknown
Description of Work: Assemble outdoor furniture and fix shower door
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$100
Response from Neil Kelly Company
Hi [member name removed], Thanks so much for your nice review. We're a second-generation Oregon company and we take reviews and feedback seriously. Thank you for taking time to relate your experience with Neil Kelly!
Michele L.
06/2014
5.0
home remodeling
+ -1 more
unknown
Description of Work: They completed numerous small repairs/projects prior to getting our house ready for sale. Fixed doorknob, finished a closet, installed new glass in a broken window, repaired dry rot on back porch, repaired broken hinge on outside storage hatch. If they felt like they weren't suited for a repair they provided quality recos to complete. They were fair, honest and did a great job. The only bummer part of our experience was that they were so busy, they couldn't do it all at once, and we had to wait here and there to get all of our projects completed. Overall, though, our experience was great and would definitely use them again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Carolyn S.
06/2014
3.0
home remodeling
+ -1 more
unknown
Description of Work: We worked with Karen Richmond for the initial design and estimate for a bathroom remodel. Karen was very helpful in choosing fixtures and suggesting design elements but the estimate we ended up with was way more than we wanted to spend (over $50K for an approximately 8' x 8' bathroom) so we switched to another company for the actual build.
Rating Category
Rating out of 5
value
1.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Marilyn M.
06/2014
5.0
woodworking, home remodeling
+ 0 more
unknown
Description of Work: Built a wooden railing along the side of my house. Lonny was very smart and knew exactly what to do from my husband's instructions. He did a good job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
2.0
punctuality
5.0
Yes, I recommend this pro
$198.34
Response from Neil Kelly Company
Dear [member name removed, Thanks so much for taking the time to review the Handyman Services project. We're happy to hear that overall you are satisfied with Lonny's work. We will work on our responsiveness, and appreciate the opportunity to hear this from you to know that we can do better! Best regards, Michelle Wolfe Neil Kelly Company 503.331.9417
Laura S.
06/2014
5.0
decks, home remodeling
+ 0 more
unknown
Description of Work: Replaced broken boards in deck.
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*Contact business to see additional licenses.
Service Categories
Handyman Services,
General Remodeling
FAQ
Neil Kelly Company is currently rated 4.5 overall out of 5.
Neil Kelly Company accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Neil Kelly Company does not offer free project estimates.
Yes, Neil Kelly Company offers eco-friendly accreditations.
No, Neil Kelly Company does not offer a senior discount.
No, Neil Kelly Company does not offer emergency services.
Yes, Neil Kelly Company offers warranties.
Neil Kelly Company offers the following services: Remodeling, bathroom & kitchen remodeling, home additions, renovations, window, handyman, home building, cabinets & interior design. Home performance & energy retrofits.