MICROTECH COMPUTERS

Description of Work: Went there for a new video card, instead we were sold a used computer "upgrade" that was no bargain. Operating system was still Windows XP, 80 hard drive. When installing the old, working hard drive in this system, it was unaccessable. In the process of trying to recover data from this drive, they were able to get a few files, but ultimately erased the contents, including the partitions!

Description of Work: I had problems opening programs. They said they would call me with repairs before doing anything. They did not and just wiped the hard drive of all programs and even programs installed by Dell that had nothing to do with waht they were trying to fix. turns out it was a C drive battery. But they had already wiped out many documents and photos that never are retrievable are totally lost.

Description of Work: Computer had been in moving box for 1 year after same company had done "repairs" for $125.00 to get it wi-fi ready and clean up virus. Could not get Norton to load, so I brought it back to Micro-Tech to have them help install it. I had not heard back from them within alotted time and I wanted to take this computer with me when I left town, the next day. They "rushed" the job so I could have it. When I went to pick it up, they said there was absolutely nothing on my computer when they booted it up. So they just installed a whole new system, and eliminated ALL Windows programs, including Outlook, Office, Excel, Publisher. Everything. They did not save any folders with pictures, music, documents. NOTHING! There were files that cannot be reconstructed, pictures of famly that are no longer living, etc. They said nothing was retreivable. After having spoken to other computer techs and other computer service companies, they have told me that what Micro-Tech said they did, would not have done what happened to my computer. Yes, I should have had all those files backed up on discs or flash drives but Micro-Tech never asked me if I wanted them to try to save what was on the hard drive. Of course I would have! They just wiped it all out and told me that there was nothing on any of the drives. I would have thought that if there was nothing on the any of the drives, that they would have called me and asked me about that. Not just replaced all the software throughout the system and told me later that "they thought it was strange that there was nothing there when they booted it up". I felt like none of the stories they were telling me lined up. I am not enough of a computer whiz to know what they were telling me, at first. But once I discussed the stuation with other people who are more computer saavy than I am, it started to get clearer and clearer that I and my computer had gotten screwed. I had used these people in the past and each time, it never felt quite right. Either it was more than they had estimated or There was always more needed than what was 1st the problem etc. Our company had used them in the past, as well, and neither our company or myself will use them again and I will recommend nobdy else use them as well.

Description of Work: Took in a business laptop that was originally purchased from them and was running very slowly; asked for diagnoses and repair

Description of Work: Dell laptop would not charge battery. Needed DC circuit board replaced.