I have a double garage door that came off its track, and would no longer function. Metro provided great service; they were able to schedule someone the next day to come evaluate the problem. The technician they sent out (sorry I forgot his name, this was a couple of months ago) was very helpful and knowledgeable about diagnosing the cause and recommended a cost effective solution to get it operating again. I would definitely use Metro again.
Description of Work: Repaired garage door that came off its track.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
Karen S.
02/2017
5.0
garage doors
+ -1 more
They did a fine job as far as we know....the door works much better and much quieter.
Description of Work: Changed the springs and wire cables and rewired the sensors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
JON B.
03/2016
5.0
garage doors
+ -1 more
It went well. Michael was competent and creative. The service call was to attach the sensors which kept falling off. He did much more, including removing the "smile" at the bottom of the wood double size garage door. This was a pleasant surprise since other companies had previously said there was no easy fix other than replacing the door.
Description of Work: Re-attach safety sensors to rails. Tuneup door and opener. Adjust bottom of door to be flush with the slightly sloped garage floor. Attached a new weather seal
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$184
Billie M.
10/2015
5.0
garage doors
+ -1 more
It went perfect. I love it, it's so quiet.
Description of Work: Put in new garage door opener
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$415
Janet M.
06/2015
5.0
garage doors
+ -1 more
It went well, and the garage door is still working well, too. We first called Metro Overhead Door in early October 2014 to repair our garage door. They quickly sent a repairman to inspect the door and the motor. At that time, the repairman replaced the broken switch that opened the door from inside the garage. He also serviced the garage door opener and spring. And he straightened out a bent garage door hinge. Finally, we bought a remote garage door opener from the repairman. Cost: $126.00 The repairman came a couple of other times to service our ageing garage door mechanism. The spring needed to be tightened, in one case. Service calls cost $100.00. On January 2, 2015, the repairman replaced the garage door opener motor and provided us with new remote garage door openers. The old motor died and had to be replaced. I believe the motor was about 15 years old.
Description of Work: The repairman replaced the garage door opener motor and provided us with new remote garage door openers. The old motor died and had to be replaced.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$354
Stacy Y.
06/2015
4.0
garage doors
+ -1 more
They were prompt and did a good job replacing the springs. So far no problems.
Description of Work: replaced 3 garage door springs
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Vance B.
05/2015
2.0
garage doors
+ -1 more
aThe representative for Metro arrived and I greeted him at the door. I apologized for the inconvenience to him because it was Mother's Day but he neither commented or acknowledge what I said. He simply said he needed to get into the garage. I sensed that he was upset just being there and initially felt sorry for causing problems even though it was the business he was in. He had me assist him while he opened the door. He then went out to the truck and I went back into the house to let him work. Within a half hour he contacted me and said he was finished. He told me that he had the proper spring for our door but he did a "temporary fix" because he did not have oxygen on the truck to cut the spring down to the proper size. He didn't explain what the fix was but after I left I got on a ladder to discover that his fix was a bracket that connected the broken pieces of the spring together. Before he left I asked him how long the temporary fix would last? He said it would last long enough until the office could contact me on Monday to set up an appointment to come out and complete the repair. I then asked him again how many times can we safely open the door with his "fix" and he said it might last 1 or 50 times. Very comforting information when it comes to a double wide steel door falling on our cars or a member of the family. He presented me with the bill and I paid the entire cost by VISA. He gave me a receipt and his last comment was "someone will be in touch." With that he got in his truck and left. I can understand his being upset and possibly disrupting a celebration with his mother and/or family. However, when on call for a business I expect the same sort of respect and attitude during off hours as I do normal business hours. I am a retired veteran as well as a retired member of a law enforcement agency and businessman. I refuse to tolerate a vendor whose employees are insolent, disrespectful and too lazy to do a job properly. I will not use, nor recommend, this vendor to anyone in the future.
Description of Work: I discovered early Sunday morning, Mother's Day, that the garage door could not be opened either by the door opener, remote or the emergency cord. It turned out to be a broke spring. I called the firm that we usually go to for our garage door but they do not work on the weekends. I then "googled" firms who advertise 24/7 response and repairs. I called the number and the operator said a representative would call me within a couple of hours. A young man called and I informed him of the problem. He said he could get the door open so we could get our cars out or he could come and repair the problem. I told him I wanted to have the problem repaired. He told me the cost just to come out which didn't surprise me since it was on Sunday, Mother's Day. I accepted the price and he said he would be out shortly.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$307.72
sondra D.
04/2015
5.0
garage doors
+ -1 more
They were excellent. They usually beat everyone's bid.
Description of Work: I have used several times to install and repair garage doors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ann V.
03/2015
5.0
doors, garage doors
+ 0 more
The garage door is high end made of metal with composite overlay to look like carriage door. There was a small crack in one area. They ordered a new panel and splicing it into the entire door didn't go well. They immediately ordered an entire new door. They did a nice job, they were professional and their prices beat other vendors for the same door. I forget names but everyone from sales to install at the company were very nice and helpful.
Description of Work: Installed Clopay garage door, new Liftmaster opener and outdoor keypad. They also assisted me in getting my new car internal garage opener prorammed to work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Bryan P.
01/2015
5.0
doors, garage doors
+ 0 more
The spring on our garage door broke, and we were unable to get our only car out. We called and spoke to them as soon as their office opened. They were able to rearrange their schedule and came to our house later that morning to fix it. The door was fixed quickly and working by 12pm that day. A couple of days after the door was serviced it began making some odd noises, and would periodically stop half way. We called and they were able to schedule a technician to come to our house when it best fit our schedule. The techinician arrived on time and determined that the spring was binding. He made a quick adjustment and the garage was quiet again. This 2nd service call only took around 5 minutes.
Description of Work: Fixed a broken spring.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
Janice K F.
02/2014
5.0
driveway gates
+ -1 more
They've been great, they're very prompt.
Description of Work: They've worked on my gate.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sonja E.
02/2014
5.0
garage doors
+ -1 more
They were prompt and on time. Their quote was accurate and they made sure that everything worked properly. Everything about it was a good experience and I have already recommended them to people. They definitely did a good job. I would use them again.
Description of Work: Metro Overhead Doors replaced my garage doors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
JILLY S.
02/2014
5.0
garage doors
+ -1 more
They did the job and they were inexpensive.
Description of Work: Metro Overhead Door put on a new garage door with an opener.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Kenneth B.
01/2014
5.0
driveway gates
+ -1 more
I was having issues with opening my gate with the standard gate opener buttons and contacted Metro Overhead door for a solution. I spoke with Jake and he sent me a couple of ideas in a quote. I stopped in to the office with the documentation for the gate openers and he sold me a new transmitter with greater range and walked me through the install process. He then drew the wiring setup on the gate actuator board. I was very impressed with the whole process.
Description of Work: Sold me a new receiver and transmitter buttons for my electric gate.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$75
Harold S.
12/2013
4.0
driveway gates
+ -1 more
Looking for other solutions.
Description of Work: Requested a bid for an automated driveway gate. Came out and did a site survey. Was very knowledgeable and understood the complexities faced. (Two homes sharing a common driveway.) Bid was excessive 15K+. Also, they will not bid or install any solar features.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Ryan D.
11/2013
5.0
garage doors
+ -1 more
Absolutely no issues at all. Responsive. Showed up when they said they would, and did the job right. The door works great.
Description of Work: Installed a new power lift for overhead door at our business.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$850
MIKE S.
11/2013
5.0
garage doors
+ -1 more
The estimator arrived promptly and was fully equipped with brochures, costs, how the job would be done. He answered questions about the inside trim molding and how we could accommodate the motor location with some minor obstruction on the garage ceiling to deal with. I picked a style and color and we talked about the insulation qualities of the different doors they offered as well as the type of windows (lites) that it would have. He placed the order that day and installation was set for 2 weeks because I had ordered a colored exterior other than white and it would need to be manufactured. A few days later I changed the order to white and they were very accommodating and the change was made. 2 days before the install date, they called me and apologized that they had gotten a white door instead of the color I had ordered. The install went very well, but I was surprised that the installer was a private contractor from Vancouver, WA. He had been doing this for more than 25 years and had run his own company previously. We got along well, he explained all the features of the door, did a great install, cleaned up everything, muscled the heavy old wooden doors into his truck and left. The door is working perfectly and I am well pleased with the work from the bid to the install.
Description of Work: I needed to replace two heavy old wooden garage doors that opened like a book. Originally installed in 1942 they were difficult to work with and could blow closed on a car going in or out of the garage. I had several estimates all were above this one. One of them referred me to a website for a brochure of styles instead of having something we could look at during the estimate. I selected Metro because they are physically closer to the home and should anything not work out I could visit them personally with a short trip.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,150
Rob W.
10/2013
5.0
garage doors
+ -1 more
He showed up on time, did the work quickly and well, and we're happy!
Description of Work: Repaired broken cables on my garage door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
FRANK W.
10/2013
5.0
garage doors
+ -1 more
Arrived on time removed the old springs installed new springs (both) and properly pre tensioned them for ease of opening. Works great and as we use our garage door as our main entry I have given them a workout with any issues. Knowing how to pre tension the springs is critical to its proper operation and life expectancy of the springs.
Description of Work: Replaced the springs that counterbalance the weight of the door so it can be opened easily.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Michael S.
10/2013
5.0
garage doors
+ -1 more
Repeat customer. They are always top notch.
Description of Work: Replaced double door cables and serviced complete.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Brad K.
08/2013
5.0
garage doors
+ -1 more
The job went great. All A's. They were easy to get ahold of and scheduling was not a problem.
Description of Work: They installed a new garage door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sandra P.
07/2013
5.0
driveway gates
+ -1 more
They were excellent. They resolved problems I have been having a lot with another person, another company. I thought their pricing was fine for what they did, and I would use them again. They charged me several thousand dollars because we ended up with some gate openers. We got some large gates here, but it was not overly priced for what they gave us.
Description of Work: I have used the services of Metro Overhead Door and I also bought a whole new gate opener from them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
LARA U.
06/2013
5.0
garage doors
+ -1 more
Metro Overhead Door are totally professional. They were on time. Their prices are reasonable. They're reliable and communicative. They were great.
Description of Work: They installed a garage door for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jeffrey G.
04/2013
5.0
garage doors
+ -1 more
Over it was a good experience. They were quick and helpful.
Description of Work: We used Metro to repair a commercial overhead door. When they came out they didnt have the parts to repair the door they intended to fix. They ended up billing me again to come out with the correct parts. When they actually did the work they did a great job and were very professional about the whole thing. They are one of the better door companies I have used when compared to other companies.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Kerrie S.
04/2013
5.0
fencing
+ -1 more
They were very good. They are prompt and courteous. They have a good price.
Description of Work: Yes I have used Metro Overhead Door. They fixed a broken spring.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Garage Doors,
Fencing Driveway Gates,
Doors,
Fencing
FAQ
Metro Overhead Door is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
Metro Overhead Door accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Metro Overhead Door offers free project estimates.
Yes, Metro Overhead Door offers eco-friendly accreditations.
No, Metro Overhead Door does not offer a senior discount.
Yes, Metro Overhead Door offers emergency services.
Yes, Metro Overhead Door offers warranties.
Metro Overhead Door offers the following services: Commercial and residential doors, gates & garage doors sales, installation & repair.