Luxury Home Care

I was referred to the vendor through Angie's List and received a call almost immediately after I submitted my work inquiry, but the gentleman clearly didn't have time to review my needs and his voice message for a return call reflected this lack of research. Regardless, I scheduled an appointment for the following Thursday at 5:30 p.m. based on our discussion at the time I returned his call. I provided my address and telephone number to his scheduler Sam and confirmed acceptable forms of payment in advance. In addition to clearing my evening schedule, I moved items in the garage to allow ready access to the equipment. The appointment time came and went without the notice of traffic delays or otherwise. Nearly 45 minutes after my scheduled appointment, it was evident that Luxury Home Care, LLC was a no-show. Quite counter to the affirmations via phone that excellence in customer service has kept their company in business since 1985, there was no courtesy extended at all. I value my time and expect others to do the same in professional dealings.

My request for A/C companies was responded to immediately. Wes was great. He respected my senior years, helped me with a great system, and had it done in no time. I would definitely use this company again!

He was a life saver - our home warranty company couldn't find a service provider to help us for a week and Wes came right away - understanding the urgency of the situation. He made a difficult situation relatively easy.

They cancelled our initial appointment and then missed the rescheduled appointment. A week later, someone randomly showed up, gave no explanation of why the appointment was missed and why they didn't contact us before arriving. The person who showed up didn't appear professionally dressed with no indication of what company he worked for. He was dressed more casual (a cutoff shirt and shorts) than we expected. We would not recommend them at all.

It was good. I just said, show up whenever you want because there's no one there and just have it done by this day. There was no extra cost. I never really met them, I only dealt with them over the phone, but I have no problems. I would use them again if I needed the service, but I have a landscaping service and they clean the gutters for me.

They were willing to negotiate with me on payments and I was appreciative of that. They didn't send me a bill for a long time; they were having home office issues. When they finally did, I paid it over time. They did a good job. They had a very logical solution that worked. It took a while to get things settled, but I would work with them again.

I purchased a Big Deal gutter cleaning and inspection from the Home Doctor in June 2013 and forgot about it until after it had expired. I called on 12/31/13 and left a message. Jean called me back the morning of 1/3/14 and said it was no problem, they would come out and do the cleaning...and they had an opening that afternoon. Miguel called me on his way, and arrived a few minutes early. He did a thorough job cleaning my gutters, which were nasty because they hadn't been done in a while. My roof has a bunch of moss, so he also gave me a rundown of what I should do soon to avoid irreparable damage. I was disappointed that Miguel took off all my gutter covers without checking first, but he explained that some of them were damaged/missing, so having only partial coverage wasn't helpful, and that my house really didn't benefit from having them. We'll see. My overall experience was positive, however, especially them honoring the expired deal. I'd use Home Doctor again.

N/A We had no response beyond the initial contact.

I was very pleased with the initiative of the 2 men; I didn't expect them to replace a downspout and its attachment since that was not part of the original order. In addition they asked if I had any leftover paint that matched the house. They then painted the downspout, the attachment and the facia behind. It wasn't until a few days later that I discovered the gutter debris was in all the bushes around the house! That latter was what gave them the 'B' grade.

When the man showed up he explained what he was going to do. first used the blower on the whole roof. cleaned all the gutters well, and cleaned one plugged downspout. The only problem was I did not say where I wanted the gutter debris dumped, he dumped it in a nice pile that was easily removed. That should have been a question to ask me, where I wanted the debris.

It was just okay. They charged me an extra amount to clean the awning. They told me that they were going to charge me extra to clean the moss off of the roof. I decided not to do that at this time, because it was going to rain and it would just wash it off. I did wait until later in the year, because I wanted to get most of the leaves down before they did it. It did cost $25 more to do the awning. I do not think that they were cheap. I thought that the quality was fine, they did the job and it came out fine. They were responsive and they were on time and professional. I do not know if I would use them again because of the price.

Called to schedule, left message and was called back 2 days later. Called day before schedule to get approximate time and was never called back. Day of service Miguel called me and I told him the office stated that they needed to walk the roof on a dry day, since it rained this AM I was surprised I got the call. Long story short, Miguel did show up, did an excellent job. Walked the roof (cause you can't get to all the gutters from a ladder). Was friendly, fast and efficient. I would use Miguel again, but have the feeling he was a sub contractor. His vehicle had no marking for anything. He knew I was an Angie's Big Deal customer but was unaware of the cost. He also said he had an excellent Angie's listing report, but the Home Doctor does not have that listing. Would use Miguel again, if I can find him.

We purchased a $95 coupon for gutter cleaning by The Home Doctor. We phoned twice to try to set up an appointment for the gutter cleaning, and no one ever returned our calls. We will not attempt to use this service provider again.

After they cleaned my gutters and inspected my roof, they were supposed to inform me of the results of the roof inspection. I never heard from them, so called two times and left messages. Still no response. Then I contacted Angie's List and Angie's List emailed them about the issue (which I much appreciate!). I have still not heard from them and that is why I've given a grade of C. I now will have to hire another company to do the roof inspection.

I had been needing a small gutter repair for a COUPLE OF YEARS now but kept putting it off because I didn't know who to call. Thankfully I found The Home Doctor on Angie's List. From my very first contact I found their responsiveness and professionalism to be absolutely amazing. They were pretty heavily booked it seemed but found a spot to fit me in and were able to fix my issue the same day since it was a small repair. I could not be happier. Have already recommended them to several neighbors! I originally emailed them and said I had a gutter pulling away from an eave on the 2nd story of my house and it had been leaking for a couple of years. They scheduled me into their work about a week later, which I found satisfactory. The day the repairmen showed up, I pointed out the issue, they suggested it needed to be nailed back into place AND resealed at the corner to prevent future leaks. They gave me a very reasonable price quote under a hundred dollars and went to work fixing it right then. They were done in about a half hour. Because I had to leave to get my son from school the guys were gone when I got back. They emailed me my invoice promptly so that I could pay promptly. I'm super happy with the entire process and will DEFINITELY be calling them for ALL services I need that they offer.

I called and emailed, got a phone call 48 hours later set up a date and time for an estimate. They never showed up and never called even after I called again to express my dislike of the situation.

I called The Home Doctor and got a call back the next day 10/16/2013. They said they could be out on Thursday afternoon 10/17 to give me an estimate, later in the afternoon. So, I arranged to be at home starting at 2:00pm. At 5:00pm I received a phone call from an employee saying that he could not make it to my house today. Needless to say, I will never call them again.

No response to setting up an appointment. Service was never provided.

Just be aware that while they do offer to trim trees etc they do NOT haul away anything. The debris is dumped onto your lawn and left. Now what am I suppose to do with that big pile? Did clean the gutters and did minor repairs. That I would rate as "A". Without a doubt. Of course...since they don't haul anything away... Would have NEVER used them, or would have really looked at price, if I would have realized that price didn't include removal. You know what is said about "assuming" anything... Some debris did coat the new siding on the house and some splattered over recently cleaned window. But disavowal of any ownership in slop on siding and windows. Oh well, I love cleaning my windows and siding... Then again it doesn't show on my green siding.

Tried to schedule an appointment with this service. Although his voice mail says he'll "get right back to you" he doesn't. He never bothered to respond to my repeated phone calls. Wouldn't consider using this person again.

Was very late, no notification that someone was coming or not. I had to check, I believe it was after 5pm when he arrived. He threw the ladder up against my house knocking into my outside decorations when another area would have been more appropriate. He didn't even look around the outside of the house first. He climbed the ladder with one hand while talking on his cell phone. He threw all the debris into my yard debris can for me to deal with. It was very heavy to roll the cart myself. He never went around the perimeter of the house to check for mess that needed cleaning up. There was not much but I had to clean it myself.

They not only cleaned our gutters but also sealed holes in gutters. I am happy for their performance even though it cost additional $80 to seal 2 holes.

They responded to my call to setup an appointment. Arrived as scheduled and cleaned the cutters. I got a call from the provider indicating what they had done and that they would send an e-mail with some information on the evaluation from the roof. I never received this information.

They were going to give me a bid on gutter repair, but I never heard back from him. They did a good job and cleaned up after themselves. Only one of them could speak English.

I tried to call this company three times and left voicemails. I never even got a return call. I have returned the Big Deal coupon and will look for a different company.