Landry's Home Energy Solutions

We contacted Tom Landry for a warranty repair of our brand new generator after being directed by Generac that this was how warranty claims had to be made. He was very friendly on the phone and in person. We discussed the problem with the generator and he implied that he would go to bat for us with Generac's warranty department. He replaced the control panel and left, never once mentioning that we would be expected to pay anything. Within a few hours of leaving our house he sent a bill for a $600 part and $400 labor. I called him and he essentially said, "you didn't buy it from me, I don't own you anything" while refusing to even try to get the repair covered by warranty. He became rude, called me cheap, and threatened to remove the part if we didn't pay the bill immediately. I then called Generac who said that he should have filed a claim for us. We filed a complaint with Generac and are waiting to hear if they will cover the warranty in any way. Bottom line: Tom Landry deceived us, insulted us, and threatened us. He is highly unethical and can not be trusted. Do not do business with this person.