The first time cleaning was fine; not great but fine. Each time thereafter, KImberly's basic cleaning was really poor. Additionally, she was at least 20 minutes late each week, sometimes longer, without even a phone call or an "I am sorry!". She would leave early but wanted full payment with promises of staying longer the next time, but she never did. I tried to work with her because it is a pain to try and get someone else lined up and show them around, where the supplies are etc.. but finally she became impossible to even try to work with. Kim is what I would call a lazy cleaner, doing just the very minimal to get by and get out. I told her if she felt like she needed more time to clean the house we would gladly pay her more but she said the time was fine. She wasn't understanding that she wasn't getting things clean - so we decided to be direct with her and she was completely rude and unprofessional, getting very defensive, when we were walking all over ourselves to be nice and polite. Shortly after her last visit, I started missing a few items too so we promptly stopped using her services.
Description of Work: We found Kimberly from Angie's List and she came out to clean our home every week for about 6 weeks so we had long enough to evaluate her work.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
4.0
punctuality
1.0
$125
Anne R.
04/2012
5.0
house cleaning
 + -1 more
Kimberly was right on time for the appointment and I could tell by the way she looked at my home that she knew how to clean professionally. I have had a cleaning service bi-weekly for two years and had become unhappy with their service. Kimberly could see right away what needed to be done. She came right on time for a thorough cleaning and even though she spent an hour more than she quoted, she charged me the same price she quoted. I have hired her to do a bi-weekly house cleaning on the spot! This is a delightfully christian woman who keeps to her task professionally while being very friendly.
Description of Work: HIRE THIS WOMAN!!! Kimberly was the only company I contacted that came out before I hired her. All other companies wanted to come out for a deep cleaning for a set price and THEN tell me what the cost would be for routine cleaning.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
charles H.
08/2010
5.0
house cleaning
 + -1 more
My wife has been out of town for 3 1/2 weeks and I have been living the bachelor life in full glory. Thank heavens that Kimberly came well recommended and on time. She and her crew were quick, efficient and thorough and the price was half of what the bigger and better known services had estimated.
Description of Work: Cleaned everything in the house from top to bottom, washed floors, cleaned and organized counter tops, dusted top to bottom and all shelves and books and all. They made the bathrooms sparkle EVERYWHERE, and even included washing the inside of all the windows.
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Service Categories
House Cleaning
FAQ
Kimberly's Cleaning Services is currently rated 3.7 overall out of 5.
No, Kimberly's Cleaning Services does not offer free project estimates.
No, Kimberly's Cleaning Services does not offer eco-friendly accreditations.
No, Kimberly's Cleaning Services does not offer a senior discount.
No, Kimberly's Cleaning Services does not offer emergency services.
No, Kimberly's Cleaning Services does not offer warranties.