ITS Global Relocation Services

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I apologize in advance for the long review, but it is all true and anyone who plans to use them should read this. The process started out well enough when the estimator Randy came out and assessed everything and provided a quote. We understood it was a quote, and actual services could be more, or less, depending on time spent. We were told we needed two trucks because the road we were on was too small for a very large truck. This was fine by us, but we had hoped to get as much of our belongings moved before the day of the move by ourselves to cut down on expenses. We moved approximately 30 medium and 10 large boxes (these are the U-Haul boxes). I called Randy to see if he thought we should only get one truck, but he said he would be worried we wouldn't fit and get stuck, so that was fine. When the guys came, at first they seemed OK, but I needed to pass on some instructions about what not to move (precious things and items they said they didn't take care of such as personal papers and heirlooms.) I wanted to show them where those type of boxes were located, as they were already packed. Since I was not told who was the lead, I tried to direct my instructions to the person I thought was the lead. As I tried to explain about what to load on the truck and what to NOT load, the person told me they already knew about this because my husband told them already. I explained that only my son and I packed the boxes, and the husband was not up to date on everything and I required his attention because he seemed to be unwilling to hear what I had to say. The second instruction was this; Please do not enter or move anything from the walk-in closet or the master bathroom. I said that when they came into the master bedroom, t hey should not go beyond that point unless I specifically told them to take a box that was ready to load. Again, no one seemed to be willing to listen to the instructions. Main reason I did not want them in bathroom or wardrobe was because I had all of our valuables in the closet. My purse and wallet were in there, and were laying on top of a small laundry basket that had some misc. paperwork and mail in it. When I walked back in to the closet to resume packing I found that the worker didn't just remove the full box I had pushed into the bedroom and left an empty, but had decided to go into the closet and start packing the fresh box, which was supposed to be delivered to the bedroom, not into the closet. He was only alone in there for about 2-3 minutes, but he had very quickly loaded almost the entire box with hanged clothing. I said, "What are you doing in the closet, and I don't need anyone to pack. Please don't do this, I will take care of it." He said, "Oh, I am only trying to get things moving, I have this one done already," He proceeded to move it out. I asked for a fresh box, and this time remained in the closet. When it came, I started packing again, and then it struck me right away. My purse was gone along with the small laundry basket that was in the closet. I called out to my husband as I ran all over the room and the house, to confirm that the purse wasn't moved to another room for some reason. But it was no where. I called out to the workers, that my purse was lost. We needed to locate it, and all work should stop and desist immediately until we found the purse. They became sullen and somewhat angry, but no one tried to help. I asked my husband to go out to the truck and demand that the last several boxes that may have come from the bedroom needed to be unloaded so we could examine them to see if the purse got into one somehow. About 3 minutes later my husband called out that they found it. I went out to the truck and said, where was the purse found? One of the workers showed me a wardrobe box, likely the one that the worker had packed and removed, as it was the latest one put on the truck. What my husband brought to me was the small laundry basket and the purse. I said, how did a laundry basket and a purse get to the bottom of the wardrobe box? The worker I was questioning became irate, and started shouting that they don't f$%^iang know, that I had done it. I said "Why would I pack a laundry basket and a large fringed purse in the bottom of a wardrobe box?" Again I was cussed at and another man, who now claimed to be the lead, came over and started yelling at me that I was not to treat his workers this way! That I needed to Shut MY MOUTH!" I was in shock. I said, "Well all I know is that my purse was put in the bottom of a wardrobe box and the last person in my closet, who was told not to go in there, was also yelling at me to shut up! My husband and I went back to the bedroom, we were in shock. We had never been treated this way before. EVER. We had been moved professionally several times by the large corporation we both worked for and NEVER had such disrespect. We felt the lead should have looked into the situation vs. screaming at me to shut up. From that point on, the move was a huge nightmare. Despite the fact that I was still unloading a few drawers in the bedroom, the workers tried to get me to let them take the furniture w/o unloading. What was in the drawers was a quarter collection and a basket full of quarters, plus some other items. I wanted to remove them very quickly before they took the side table. He practically ripped it out of my hands, and when we unpacked the stuff they shrink wrapped the side table, all the quarters had jammed themselves in the sides and bottoms of the drawer and night table. It was a mess. They said the HAD to take it because it was time to be fit into the spot on the truck where they needed it. Since we were paying by the hour, had packed almost everything else, and had plenty of time, I didn't understand being forced to have things taken that I told them were not ready! When we went to the garage, I tried to explain which boxes were those for a garage sale and not being moved, and those we wanted moved. The garage sale boxes were clearly marked. They started yelling at me again, particularly the lead man I don't remember his name. Finally, they started saying, "are you moving these items", and "are you moving these tools" etc. They threw loose stuff on the bottom of the floor of the 2nd truck and then said they couldn't load the rest of the boxes because they were full. I said, if you didn't throw the tools all over on the floor in the back of the truck, you could place many boxes, but they said "we are done". At that point, they climbed into their trucks and took off w/o any further discussion. We worried because the place we were moving was remote, and there is no functioning GPS in the area, nor do cell phones work. We had no way to reach them. We started following them as soon as we could lock up, but we had to stop one time due to some stuff falling over in our van. We spotted them at one point in front of us on Cornelius Pass. But when we got to the new house, they were not there. We searched up and down the road for about 20 minutes thinking they took the wrong road prior to our road, which turns into a logging road and is dangerous. But they were nowhere to be found. Finally after 45 minutes passed, they pulled in with no explanation about where they were. There were several points of damage to our home and our furniture. They ripped new linoleum in the dining room with the china closet. They also put two long scratches in the washer and dryer as well as tore the linoleum in the laundry room with being careless. Finally, one of the antique china hutches had several pieces of veneer ripped off. As we examined the furniture, I found two of the pieces that were torn off on the floor under the hutch. The lead worker told us that the furniture was in that condition when we left, and I said, if that was the case, then how did these pieces of veneer end up on the floor of this house? He then told me, again, I was a liar and had planted the items on the floor! By this time I was so worn out and intimidated I just gave up arguing and asked that we have a form to fill out with the damages listed that he sign. He did sign, but since there was only one form, he kept it. He told us we would get a copy but it never came. I tried to call up to tell the company what happened, but the owner refused to get on the phone. I pointed out to the bookkeeper that they had charged us 45 minutes of overtime, which was unfair because they disappeared for 45 minutes. She was very rude. I pointed out that the Visa statement showed I was double charged for the final charges, and asked for the transaction numbers because she said she reversed the wrong charge. She was angry and at first refused to provide the number. I insisted and finally got the number. The owner would never speak with me, and when my husband called he started saying bad things about me, that I had berated his workers and would not give me the time of day. My husband reacted poorly and started yelling back and the owner hung up. About 5 minutes later my husband called back to apologize to see if we could work things out but he would NEVER come to the phone. I wrote letters to them on email. They just said everyone was on vacation and they could not send me the damage forms or the copies of our claim for the items we listed day of move. They ripped us off, intimidated us, and will not respond. I would never recommend them and am considering a small claims court case for the overcharge and the damages, but we are so tired of the whole thing that I am not sure what to do except explain it all online to Angies because for some reason they got all A's, which is why we got estimate from them to begin with!

Amazingly well! This was on a tight time line; we accepted their estimate on November 19 and she was moved out of her condo by noon on Dec. 6. They were also very cooperative with us packing up all the non-breakables in order to reduce costs. Because of some truck problems, her household goods will be delayed by 2 days arriving in NM. In past experiences with moving companies, 2 weeks seemed mover like the average delay. EVERYONE we came in contact with from ITS and Bekins was friendly, courteous,very professional and obviously knew their business. I was very pleased with how well this move went. There were no scratches on the walls, nothing was dropped, and everything made it into the van despite having items on 3 floors. I expect the arrival in NM will go smoothly as well. I would absolutely use this company again.

Sarah of ITS/Bekins arrived promptly at 8:45 am to start packing the breakables and other small High Value items. I was really impressed by the care she took with everything. I'm glad that I decided to have Bekins take care care of that part of the move. The movers arrived at 10:30 am and went right to work. Basically, I just tried to stay out of their way. Everything was loaded onto the truck by 3:00 pm. An hour later Bekins called to let me know when to expect their truck for delivery the next day. ITS arrived right on time. Since my mother's house had lots of carpeting they put put down runways to protect it. Everything went smoothly, without a hitch. I have no complaints and would use ITS Global again. I wanted Bekins to do the move and they didn't disappoint.

They got here when they said they would. They were very professional, it was a great experience.

The guys that moved us were professional and excellent. They got everything done in a timely fashion and they were really nice. Everybody that I talked to on the phone were really nice and they fit us in at the last minute. Matt and Anthony were the guys that moved us. I would use them again.

I phoned the office in the afternoon and was able to schedule someone to come out the next day to do an in-home estimate. Evan showed up the next day on time or maybe a little early and introduced himself. We sat down and talked about my needs and then looked over the house in order to see what had to be moved. I have a fairly lightly furnished 3000 square foot house, but do have some very heavy pieces of furniture. I also needed to have my belongings held over 2 nights before delivery. We sat down and Evan did a lot of calculations and telephoned his office to assure he was quoting the correct price for the 2 nights storage in the truck. He estimated that I would need 3 men for a total of 13 hrs. The hourly rate is regulated by ODOT and for 3 men it was $162.75 per hour for a total of 13 hours equaling $2115.75. The charge for my belongings to stay in the truck was $50 per night and he estimated I would need $53.70 in materials. Rather than charge me for wardrobe boxes they would loan me used ones. I greatly appreciated this. The sum total was $2268.95 which was just a bit above the average of the 4 companies I obtained estimates from. Since ODOT regulates the hourly rates, variances in estimates amount to the number of hours estimated, the amount of materials needed, and how they charged for storing my belongings on the truck for 2 nights. For the 4 companies I obtained estimates from, the average estimate was $2106 (range $1775-$2429) and the average number of hours was 11.75 (range 9-13). Since one pays for the actual hours they work, one must consider how accurate you think the estimates are. One was 12 and two were 13, so I did wonder if the 9 hour estimate was accurate or if they were as careful. Evan was very polite and professional. I told him I'd let them know either way if I had selected them or not and he thanked me for that. I chose another company, but it was between this company and the company I chose. It was a difficult decision. I would recommend at least getting an estimate from them.

The two people who packed my house packed everything very well and efficiently. They were finished before the end of the day. The movers came the next day to load the truck. They were very professional and helpful, but went a little slow and had to stay later to finish filling the truck. It took about 5 or 6 days for the truck to get to Colorado, but the driver was very nice and friendly. Overall, I felt I got what I paid for and everyone involved took very good care of my belongings.

It went extremely well. Nothing was lost and the people were very professional.