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HOME DEPOT

Windows, Appliance Sales and Installation, Flooring Sales and Installation,


Services we offer

APPLIANCES, BATH, BUILDING SUPPLIES, ELECTRICAL, ELECTRONICS, FENCING, FLOORING, FURNITURE, GARDEN CENTER, HEATING & COOLING, HOLIDAY, HOME DÉCOR, HOME FITNESS & RECREATION, KITCHEN, LIGHTING & FANS, OUTDOOR LIVING, OUTDOOR POWER EQUIPMENT, PAINT SALES, PLUMBING SUPPLIES, POWER TOOLS, STORAGE & ORGANIZATION & VALUE CENTER.


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.030 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
20%
3
0%
2
13%
1
17%


Rating CategoryRating out of 5
quality
4.2
value
4.4
professionalism
4.3
responsiveness
4.1
punctuality
3.9
Showing 1-25 of 30 reviews

Diane W.
09/2017
4.0
electrician, plumbing, home remodeling
  + 1 more
It was good to get it all done from one company, from the design all the way through. On the design I think I should have gotten more feedback on the positives and negatives of the design I chose.
Description of Work: Kitchen remodel, fixed wiring that had been damaged. Re-plumbed the sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$50,000

Vong V.
06/2017
4.0
appliance sales
  + -1 more
It went good. We got some free stuff and she was helpful. The delivery and installation was good. It was a good price and we got some good discounts. Communication was over the phone. It's kind of hard to communicate with them over the phone. They could be on time and better customer service when you call - not an automated service.
Description of Work: I bought a washer and dryer.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$1,600

Marrla W.
10/2014
1.0
replacement windows
  + -1 more
Now for the nightmare part. Home Depot's manager told us it would take a week to get a tech out to fix it, despite the fact that we had a full warranty on it. So, a week without doing wash, plus our clothes were damp and locked in the machine. Over the course of the week, we spoke with no less than 12 reps (the management team at this branch and the tech team that were contracted out of Atlanta, Georgia) and got a total run-around in which no two people were on the same page about regulations or policies. I can't even go into detail about how completely moronic and nightmarish this was for us. They kept telling us a time they would be there to fix it, and then call and say they were not coming that day, etc. There were millions of ways they interpreted our warranty stipulation, depending on the manager on the phone at that time. A NIGHTMARE YOU DON'T WANT TO GO THROUGH. Finally, a manager relented and just gave us back our money. Finally someone that saved the day. More fiasco ensued before they FINALLY came and picked up their lemon! Also beware of Whirlpool washers that go into and quot;Door Lockand quot; mode; there are a lot of complaints of these on the internet--just google them!
Description of Work: Home Depot sold us a Whirlpool washing machine; it is a new model that has the electronic door lock. It was all going great for a month and a half until it locked down and went into a buzzing, non-responsive mode. No button pushing would help it. Of course, we unplugged it and called Home Depot.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$789

Robert I.
07/2014
5.0
appliance sales
  + -1 more
The location of their store is convenient. The sale of the stove included delivery. They called with reminders about the delivery. Their punctuality was great and the salesperson was fine.
Description of Work: I purchased my new stove from them.
Rating CategoryRating out of 5
Yes, I recommend this pro

James G.
07/2014
5.0
ceramic tile, replacement windows
  + 0 more
We bought a nozzle for our garden hose. The man who helped us took his time, explained the differences, and demonstrated the one we bought with their hose. We looked at tile, and the woman who helped us knew what she was talking about, and went out of her way to walk to a different part of the huge store to look up an arrival time for the tile we want. We bought light bulbs and were helped by another man who knew everything we needed to know. And we looked at marble counter top material and the woman there also knew everything we needed to know and could show us samples and give us a rough estimate. I wish I remembered these peoples' names because their service was extraordinary. We never had to wait to find help either. However this store is training people, or is being managed or both, it is really working well.
Description of Work: Helped us buy several different items.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

CHRISTINE S.
06/2014
1.0
replacement windows
  + -1 more
We went to the Home Depot store, next to 217, to inquire about Milgard windows. We are replacing 2 of our old aluminum windows. The young man at the store was very helpful, giving us prices and warranty info. We had him make an appointment to have someone come out, take measurements and give us a price for installation of the Milgard brand. The person who showed up was a salesman, not an installer, who tried to sell us on a different brand.He had no written information about the other brand, except a JD Powers rating.He didn't even take exact measurements. He said that would be a separate appointment with the installer. He wouldn't give prices, even though we knew exactly what we wanted. Then he informed us the Home Depot DOESN'T INSTALL MILGARD windows ! What a waste of time ! Never buy windows from Home Depot. They will use the hard-sell tactic on their brands and not what you want.
Description of Work: We did not hire Home Depot to install the Migard windows we wanted. The main reason, which we found out after wasting our time with the salesperson who came to our home, was that they don't install that brand.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

$2,000

myra G.
08/2013
5.0
custom cabinets
  + -1 more
When I received the cabinets, two were damaged. I called Home Depot and they replaced them, no questions asked. They were very timely in sending out the undamaged cabinets.
Description of Work: I bought wood kitchen cabinets from them. A separate contractor installed them. Home Depot helped me with the design process.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Connie D.
07/2013
4.0
replacement windows
  + -1 more
Their price was very high. They gave a good presentation, but I had another guy with the same windows that they were offering and the same service at half the price.
Description of Work: We got a quote from Home Depot. The quote was to replace 2 bay windows.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$8,000

Brian S.
03/2013
5.0
replacement windows
  + -1 more
They also did exterior doors in 2011. They had a good lifetime warranty for the windows and doors. The contractor they used did an excellent job. He was very conscientious. I would highly recommend them. I would consider them very good quality and great installation. They also did a real good job with windows to make sure that we didn't have any water and stuffs like that.
Description of Work: We had Home Depot do exterior windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,500

Jean M.
02/2013
5.0
replacement windows
  + -1 more
Home Depot took a long time to get it right. There was a problem with the install and then they came out and they reset our entire bay window. They started August and was finished last month. It was a long process but in the end we were very pleased. They've always been really good to us and what we wanted. They gave us really good advice as to what kind of windows would really work.
Description of Work: They installed our windows.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

Melissa W.
05/2011
2.0
appliance sales, home remodeling
  + 0 more
I purchased new kitchen appliances from Home Depot. GE SS (non-profile) a dishwasher, stove, microwave/range hood and refrigerator. My salesman, Jim was the only thing that kept me from returning all the appliances to Home Depot and taking my business elsewhere. The sales experience was pleasant and that was the only pleasant part of my experience. I wish a good man like Jim was not associated with Home Depot or the terrible quality sub-contractor they use to deliver, install and remove appliances. When the delivery people came to deliver my 4 expensive appliances, they refused to remove the old appliances because the archways were "too small". This was told to me by Ryan, I know his name because he left his tape measure behind, not much of a loss to him, he obviously didn't know how to use it. Then the professional appliance installers refused to install the new appliances and left them in the garage for me to deal with. (I am a single woman over 60 and have arthritis in my hips and knees) Even though they could not remove my old stove they did manage to unplug it so I was not able to cook on a stove for two months while I worked this out. When my friend visited, we managed to move the stove and refrigerator out of the doors that the professionals said could not be done. One by one, my friends and family have helped me move in the appliances and install them ourselves. We put in the dishwasher, microwave/range hood combo, stove and as for the fridge, I returned it. It was too much for me to install myself and I just returned it and bought one from Standard TV and Appliance. Their installers had the fridge in and connected to the water in less than 15 minutes. If you are in the market for mid to high end appliances, I definitely recommend the folks at Standard over the big chain stores. If only Home Depot cared how badly their subcontractors reflected upon them. Except for the salesman, no one at Home Depot gave a rip about my terrible experience. I am still renovating my home and will never, ever purchase anything from Home Depot again. Especially any single woman or
Description of Work: Purchased Fridge, Dishwasher, Stove and Microwave/range hood combo. They promised removal of old appliances and installation of new ones, they promised "no hassle" removal and installation. The only appliance they removed was the old dishwasher. They did not haul away the stove or fridge as agreed upon. After I moved the appliances myself they refused to pick up the old stove because the time from purchase had exceeded 60 days. Had to be escalated to Home Depot Management before they got my old gold stove off the patio. It took me three times to go to the store to request my money back for the fridge. If I hadn't had kept going back, I'd still be waiting for my money.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$5,000

Cheryl H.
03/2011
5.0
insulation
  + -1 more
It was great. They did a good job and they did what I wanted them to do. I would use them again.
Description of Work: I used Home Depot to install insulation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ELIZABETH U.
01/2011
5.0
doors
  + -1 more
The product was good and the service was excellent.
Description of Work: Home Depot did doors for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

NANCY J.
03/2010
5.0
flooring contractor, appliance sales
  + 0 more
I called Home Depot to price a new garbage disposal and installation because my attempts to fix my old one by pushing the reset button, checking power, and trying to turn the thing in the bottom with an allen wrench had failed. Steve gave me the price information I asked for, then checked his references and talked me through a successful do-it-yourself repair. Thank you, Steve!
Description of Work: Over-the-phone help in repairing a garbage disposal. I put this under sales because I called Home Depot about buying a new one and they made that unnecessary.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JEANNE L.
02/2010
1.0
flooring contractor, replacement windows
  + 0 more
After being shown several types of windows at the Windows Department at Lowe's, I was considering several brands and was told the estimator would let me know which would be most appropriate for my house. When he came out, he gave me an estimate at least 30% higher than the next highest bid and said they only installed their store brand, which was not highly rated by Consumer's Report. When I called the store to complain, the salesman said it was news to them that they only installed the store brand. Basically, Home Depot wasted at least four hours of my time and gave me a ridiculous bid for lesser rated windows.
Description of Work: A Salesman came out and did a rough measure and gave me an estimate.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0


ROB S.
10/2008
5.0
gutter repair
  + -1 more
The quality was good and the service was good. They were professional and they were top notch. The price was a little high but it was well worth it.
Description of Work: I bought new gutters from them.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

BEVERLY H.
03/2007
1.0
water heater repair
  + -1 more
We made several calls to get the service scheduled through Home Depot and their subcontractor, and had to repeat the same information about our request, address, etc several times. The subcontractor installer arrived late at the end of the day. He immediately told us we needed several other items at an additional cost(a special pan, earthquake straps, etc) in order for him to correctly install it. Never mentioned before to us. Although we indicated that we needed to have the new water heater carried downstairs when arranging for installation, the installer said he was unaware of our request. He said he needed a 2nd plumber to assist him at an additional charge($95), and he would have to come back another day. By the time he left, we calculated that at least $200 would be added to our bill, turning a $289 cost into $489 at a minimum since the amount of time it would take was unknown. We canceled the contract the next morning but were still charged $60 for the first visit.
Description of Work: We purchased a water heater from Home Depot and arranged to have it installed through Home Depot given the $289 price they quote for this service. However, rather than provide this service they subcontract with a another company.

Rating CategoryRating out of 5
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$500

DIANA W.
01/2007
1.0
appliance sales
  + -1 more
The refrigerator was installed correctly and I was pleased with it. However, the sales person did not account for the extra space needed to open the front of the washer or dryer or the drawer on the front of the washer for soap, etc. The delivery was done by a 3rd party using a rental truck, the two installers did not know how to use the intercom on the front of the bldg. and so kept calling me to open the front door with their cell phone. When they attempted to install the washer it was apparent to me that the soap drawer and the door to the front of the washer would not open because of space limitations. The installer tried to tell me that if the washer doors opened a little bit it would work, both the installers barely spoke English and I am not sure they even could read English. They left dirty hand prints on my bi-fold doors and pieces of styrofoam in the condo bldg. hallway. I ended up refusing the delivery. An attempt was made to get me to accept the washer/dryer delivery.
Description of Work: I needed to obtain a refrigerator and a washer and a dryer for my condo. I had a space limitation for the washer/dryer because they needed to be installed in a closet with bi-fold doors. All the piping, etc. was already in place. I provided a sketch with all the measurements at the time of purchase.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$3,000

DENNIS T.
12/2005
5.0
window treatments
  + -1 more
We were able to check out a book with samples to view in our home. Lucked out, and got a helpful salesperson when ordering. The blinds were back-ordered, so took about 4 weeks. I think we got good value in terms of the price and quality.
Description of Work: Purchased new window coverings, installed ourselves.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0

Yes, I recommend this pro
$258

DENNIS T.
12/2005
4.0
carpet installation
  + -1 more
The pricing is misleading since it includes a minimum labor charge, based on the assumption that you will purchase at least 35 sq. yards. Also, the "salespeople" at Home Depot are nearly brain dead, very little product knowledge, so you're pretty much on your own to compare brands and features. Based on their volume of business, though, they do seem to have pretty competitive prices.
Description of Work: New carpet and pad.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$610

KAMI T.
08/2005
2.0
countertops
  + -1 more
I HAD TO CALL SEVERAL TIMES AND RESCHEDULE WITH THEM BECAUSE THEY HAD THE WRONG DATES, OR SEVERAL OTHER MISC. REASONS SUCH AS THE COUNTERTOPS ORDER WAS NOT PLACED, THEN IT TOOK LONGER THAN IT WAS SUPPOSED TO ETC.
Description of Work: HOME DEPOT CAME AND MEASURED MY COUNTERTOPS. THEN THEY CAME AND INSTALLED SLAB LAMINATE COUNTERTOPS WITH A BACK SPLASH AND LIPPED EDGE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
2.0
punctuality
1.0

$2,500

KAMI T.
08/2005
2.0
flooring contractor
  + -1 more
THE GUY WHO INSTALLED THE FLOOR WAS THERE ABOUT FOUR TO FIVE HOURS LATER THAN THE ESTIMATED TIME OF INSTALL. THERE WAS ALSO A MISORDER ON THE WALL BORDER THAT WAS SUPPOSED TO GO IN. HE HAD TO MAKE SEVERAL TRIPS BACK TO THE STORE TO PICK UP ADDITIONAL SUPPLIES AND BECAUSE THEY FORGOT TO ORDER SOME SUPPLIES, I HAD TO ALSO GO THE STORE AND PICK ADDITIONAL MATERIAL. THEY WOULDN'T JUST GIVE IT TO HIM BECAUSE IT HADN'T BEEN PAID FOR.
Description of Work: HOME DEPOT CAME IN AND MEASURED BOTH MY BATHROOM AND KITCHEN FLOORS. THEN THEY INSTALLED NEW VINYL FLOORS IN BOTH ROOMS.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
2.0

$3,500

07/2005
4.0
appliance sales
  + -1 more
THEY ARE JUST FINE. I WOULD GIVE THEM A B FOR EVERYTHING. THE PEOPLE WERE FRIENDLY AND PROFESSIONAL. THEY HOOK ALL THE APPLIANCES UP AND EVERYTHING, SO THERE WERE NO PROBLEMS.
Description of Work: I BOUGHT AN ICE MACHINE, A WASHER AND DRYER, AS WELL AS MANY HOME BUILDING MATERIALS. THEY DELIVERED THE APPLIANCES AND HOOKED THEM UP.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$400

JAMES K.
07/2005
5.0
flooring contractor
  + -1 more
THEY WERE HERE WHEN THEY SAID THEY WERE GOING TO BE. THE MAN WHO INSTALLED THE FLOOR WAS VERY EFFICIENT. I NEEDED A REPAIR, AND HE CAME BACK RIGHT AWAY TO REPAIR IT. THE PRICE WAS VERY GOOD. WE HAD CHECKED AROUND, AND THEY HAD THE BEST PRICE. THE QUALITY OF THE WORK WAS VERY GOOD.
Description of Work: THEY INSTALLED THE LAMINATE FLOORING.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

PATRICIA W.
06/2005
5.0
flooring contractor
  + -1 more
THEY PROVIDED WONDERFUL SERVICE, PHONED US IMMEDIATELY WHEN OUR ORDER ARRIVED, REPLACED SOME OF THE BROKEN TILES AND PROVIDED A REIMBURSEMENT UPON RETURN FOR THE OVERAGE THAT WE WERE ENCOURAGED TO PURCHASE.
Description of Work: HOME DEPOT SPECIAL ORDERED THE CERAMIC TILE IN TWO DIFFERENT SIZES, THE GROUT WE WANTED AND PROVIDED ALL THE NECESSARY MATERIALS TO INSTALL THE TILE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200
    • 1(current)
    • 2

Contact information

10120 SE WASHINGTON ST, Portland, OR 97216

www.homedepot.com

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Windows,
Appliance Sales and Installation,
Flooring Sales and Installation,
Hardware & Home Improvement Stores,
Kitchen and Bath Remodeling,
Doors,
Window Treatments,
Water Heaters,
Plumbing,
Insulation,
Gutters,
Electrical

FAQ

HOME DEPOT is currently rated 4 overall out of 5.
HOME DEPOT accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, HOME DEPOT does not offer free project estimates.
No, HOME DEPOT does not offer eco-friendly accreditations.
No, HOME DEPOT does not offer a senior discount.
No, HOME DEPOT does not offer emergency services.
No, HOME DEPOT does not offer warranties.
HOME DEPOT offers the following services: APPLIANCES, BATH, BUILDING SUPPLIES, ELECTRICAL, ELECTRONICS, FENCING, FLOORING, FURNITURE, GARDEN CENTER, HEATING & COOLING, HOLIDAY, HOME DÉCOR, HOME FITNESS & RECREATION, KITCHEN, LIGHTING & FANS, OUTDOOR LIVING, OUTDOOR POWER EQUIPMENT, PAINT SALES, PLUMBING SUPPLIES, POWER TOOLS, STORAGE & ORGANIZATION & VALUE CENTER.

Contact information

10120 SE WASHINGTON ST, Portland, OR 97216

www.homedepot.com