Greensavers

Greensavers should be called lifesavers after the solid they did me. I recently purchased a home that needed a lot of love and Greensavers was one of the contractors that gave me a bid for work paid for by a home energy improvement loan. Two weeks before Greensavers were to come I called a different mechanical contractor to do a routine furnace maintenance. The tech discovered the unit was damaged. It was possible it could leak gas. I had a negative expereince with the contractor (another company) who performed the service. I did not feel comfortable moving forward with that company to do the furnace replacement so I called Greensavers the same day. I explained the situation, that the furnace needed to stay off even though it was getting colder and Mira came out that same day to work through the options with me. This required a lot of leg work for Mira and the team as supply chain issues for HVAC units, HVAC sizing, schedule and availability, space and electrical constraints, incentive programs and budget all had to be considered. There were so many moving parts! Within a couple of business days she had reviewed the incentives, consulted their HVAC techs, project managers, schedulers and gave me several options that would keep the total project dollar amount at the same level as the original scope of work and with the potential to get the job done soon so that the house would have heat. We walked through all of the potential pros and cons of the new scope of work: full electrification, air sealing, weatherization and ultimately landed on a plan that would improve comfort, energy efficiency, air quality and actually ended up costing less than the original scope. The team actually managed to get both the HVAC replacement and the weatherization job scheduled and completed during the same time frame for which the original job has been scheduled - despite the huge changeup in scope. When Mira handed off the job to Charlie (the project manager) and Daniel (the field crew lead) I was so impressed with how customer service oriented they were: they always asked me about the tradeoffs and gave their honest opinions about whether aspects of the job were worth it. Charlie and the crew always advocated for the best solution practical even if that meant that I would end up paying them less for the job overall. I super appreciated his and Mira's friendly and proactive approach to answering questions, explaining options and working with constraints. This week their crews came and did a fast, clean and efficient job of installing the new furnace and thermostat, insulating and air sealing the unfinished basement and HVAC ducts. They thought through all of the little details - they ran the line for the furnace condensate pump to an interior drain. This is a big deal. The condensate pump on my last furnace runs to the exterior of my house (a typical configuration) but this means when we have a cold snap it freezes and shuts down the HVAC completely. Their crew had already anticipated this potential problem before I brought it up! They ran new ductwork where the previous occupant had made some odd changes that interfered with window clearances. Somehow - even given the non standard size of the ducting and odd placement - Daniel and his team fit both the ducting and insulation in a way where the window could be operable. I am so thrilled to have a warm, cozy home in time for the holidays. Thank you to the whole crew at Greensavers. Appreciate you.