George Morlan Plumbing Supply

Rude sales people and terrible prices. I could have ordered a replacement thermocoupler for my hot water heater online for $37.00, but i didn't want to wait another week for hot water. GMP had it but they charged $87.00! Their sales model is "Those in need, must bleed." I would never go here unless extremely desperate.

Had to replace a very old gas water heater with a new one - GM's dispatcher was really helpful and asked enough questions to identify a couple possible issues with the area where the heater is in our basement so that the plumber could come prepared with a pump and the right materials. And then the plumber was super helpful, quick, and personable. Would definitely use again.

If it weren't for the plumber's positive attitude and willingness to work around a house-vac that was slightly in the way this would have been one star. After hearing all the radio commercials, I decided to give George Morlan a try. After comparing several local plumbers, George Morlan was the only company that had availability to replace a failed water heater within a few days; everyone else was a week or more out. I was quoted $1,008 for a 6 year water heater including install and permit. They provided a Reliance brand "budget" water heater that can be purchased for $400 locally. Additionally, the permit they pull (Oregon Minor Label program) costs only $14, but I was charged $39. In all, the labor ended up being over $500 for 40 minutes worth of work. Considering I asked them to quote replacing both of my water heaters and they were only willing to offer a $50 discount for two at once, I'm very happy I decided to replace only one. I absolutely will not be back for my second water heater which will also need replacement shortly.

Very good. Was a small space and all went well.

He was awesome. He was great. He was efficient and timely. He cleaned up after himself. Overall, he was professional.

Repair completed within the minimum call charge of $129.00 Repair person gets an A the people at George Morlan office get B to the final bigwig who gets an F!!!! I finally did get my sr discount thanks to Chuck's efforts. Once per year is crazy to have to service a water heater!

It was very sub par and no body cared. He did not mate the new water heater correctly and the basement flooded. He then sneaked out without saying anything about it. We had to wade through water to shut off the water. I called the main office and asked to speak with a manager and was told that she would not speak with me because she was afraid that I would yell at her. No one at George Morland cares. I had another company out yesterday to do some maintenance on my water heater and he found that it was never even installed properly.

They were good it only took them a day to get it installed. I just remembered it being good and would certainly use them again. The person that did the service did not give me the creeps and nothing bad happened.

We were very pleased with the installation and service. We had no problem.

They came out quickly and did a beautiful job. I called them with the problem. They said that they would get here as soon as they can. The owner, George Morlan was very apologetic. He said that he wanted to come out immediately, but they had two jobs ahead of us. He did not have to apologize for us having to wait. We knew it would be done properly, and it was according to code. We were very pleased.

Supposed unusual installation stumped the installer. Took several visits. Wasn't really that hard.

Delayed many weeks because the heater was not in stock. They told us that it was when we ordered the waterheater.

Work was done four years ago and seemed fine. Now, four years later, while having the gas chimney duct replaced, I learn that the HVAC work was 'kludged'. A T connector was installed backward, then connected incorrectly to the outgoing chimney pipe. Now my current HVAC contractor is tearing his hair out trying to figure out how to fix this without installing all new ducts (which may happen anyway). This poor work by GM installers is now costing me several hundred dollars four years later.

Removed and replaced the 31 year old Solar Assist Water Heater with a new Reliance 12 year Electric Water Heater. The plumber Chuck, did a great job, as the removal of the old system was fairly elaborate. The cold water valve pipe leaked after the new water heater was installed, so rather than just try to re-solder it, he replaced the section inc a new valve. Very professional work, and prompt service. The new water heater has a digital read out and is guaranteed for 1 year parts/labor. Very happy with the work.

Initially contacted GM in August and described scope of work, upon hearing that a new vent for the power vent would be needed I was told it would take a $99 Service Call to give an estimate, no actual work, just an estimate. In October I went to their NW Showroom, was pointed to a power vent hot water heater and was given a quote of $1500 and change. I called several days later to confirm what was told to me and book a time. The scheduler asked very specific questions, length of new venting, location, number of elbows required etc. I've done quite a bit of research on it so was prepared and answered all questions, reinforcing that a new PVC vent run needed to be installed and it would be a very short distance. They scheduler quoted me the exact same price as the store and set a date. Installer called ahead he was coming, and arrived on time. He informed me that both people had been wrong and it would be an additional $400. Either incompetence or bait-and-switch tactic by George Morlan. We had an orphaned hot water heater that needed to be replaced so we had the work done. As far as I can see it is done okay, they did not seal around the pipe exiting the building, and it's clearly drilled larger than needed, so may need a touch up.

The hot water went out. We have a big house and there are two hot water heaters. We called George Morlan, and they came out and replaced them. The water heaters are three stories down, and during the install, they just kinda slammed them in. Soon after the recirculating pumps went out. That’s when I called Beaverton plumbing. They had to order a special pump and it took a couple weeks. When they came out, they fixed the poor install job that George Morlan did.

On 7/19/15 I visited the Tigard store and met with Eugene in the parts dept. He had trouble locating the part that I needed but another employee was able to i.d. the part number. Eugene promised to call me the next day, Monday, and advise of the price and order protocols. I did not receive a call. I phoned the following day, Tuesday, asked about the status of the part and was told that Eugene worked at another store and was not available. The employee promised to look into the part status and call me back. I had to call back later the NEXT day (after receiving no call) and was finally told that the part was unavailable and that I should hunt it down on the internet on my own. Not once, in several days, did Morlan employees return one of my calls, despite their promises to do so.

I called George Morlan at around 7:30 AM requesting same-day service for a broken water heater. After providing my information, I was advised that I would receive a call from the Service Department within 30 minutes to schedule a time. An hour and a half later, after not receiving a call, I called back to inquire. They told me they would call back, and shortly thereafter, they advised me that a service technician would arrive between 11:00 AM and 1:00 PM, but most likely around 12:00 PM. By 2:30 PM, they still had not yet arrived nor had called to say they were running late, and so I called back, and was advised it would be some time after 4:30 PM. The service technician didn't arrive until after 6:30 PM that day. When he did arrive, however, he was professional, courteous, and he effectively repaired the problem, although he was only there for twenty minutes and we were still charged $99.00 for the service. George Morelan's dispatch office neither apologized nor offered to waive or discount the service charge to make up for the scheduling problems. For that reason, and for the reasons I just described, I would definitely not recommend the services of George Morlan.

I called the Salem office. They were helpful responsive got me scheduled same day. The technician called when he was on the way. He was on time he was efficient he was polite and was informative. I was very pleased with how they handled this project and did so quickly because we have been without hot water for a couple of days due to the weekend.

They arrived on time. I purchased it one day over the phone and they came the next day and installed it. They cleaned the area up when they finished. I was pleased with service.

They help me with all my questions. Very knowledgeable!

Dispatcher apparently told the installer the wrong day to come so I waited in vain that day. They did deduct $50 due to this, and the second scheduled date went fine, other than a fairly late arrival of the installer. His work was excellent and I'm very pleased with the installation and performance of my new water heater.

Technician arrived on time and evaluated the location of water heater in basement, and best way to remove old one and bring in the new water heater. Brian was the technician and was very knowledgeable and experienced. He was able to remove the old unit and bring in the new one with a minimum of disruption. Very nicely done with no mess or fuss and all by himself. He worked quickly, but effectively and replaced part of a gas line with a kink in it. Start to finish was less than 2 hours and he cleaned up after it was completed. I was very pleased with the result.

I called George Morlan because my water heater needed to be serviced. I called them because their number was on the water heater which they had installed 19 years ago. I explained that I could smell gas each time the water went off and after giving model number and serial number got a very defensive, at first and then offensive answer. The person over the phone told me that the water heater was not under warranty anymore and there would not be anything they could with no charge, that any repairs would not have any warranty because the heater was too old and that the cost would be such that I should rather replace it. That if I decided to have somebody come, I would be charged no matter what. This came with such a rude tone that I got caught completely off-guard. I had barely explained my situation, that he went on to do his sales pitch, spoke very fast, leaving me no room for talking back. I was chocked and speechless. I tried to get him to slow down but he went on rehashing all he had already said. During the whole monologue, I did not get any pricing and could not get any pricing but only got vague information, which did not allow me to make any decision. And of course, I got absolutely no safety guidelines for the leak. You know, he may be getting 100 calls like that a day, but he needs to understand that I make a call like that every 10 years. I got really flabbergasted by his tone and comments. I followed my gut feelings, telling him that I was going to work with somebody else and hung up.

Prompt courteous service, at a good price, and availability of parts.