Floor Factors

Our town home remodel Could not have gone better. Fernanda is a very gifted designer and helped with the entire project. She made excellent material and design suggestions along with drawings and alternative options. Rick managed the installations in a professional and timely manner. All this happened in our absence. I very much look forward to working with them again.

I went to the showroom and was helped by Lisa and Matt. They were helpful - pointed me in the right direction and ordered samples for me. When the samples came I decided on a product and called Floor Factors to come out and measure the area I needed to cover. Frank came out a few days later - completed the measuring and was very pleasant. I emailed him the next day to ask when I could expect an estimate and he wrote back "Will try for today, no later than tomorrow." A week went by and no estimate. I emailed again but didn't get a response. A week later I emailed Matt asking about the estimate and said that if the job was too small, just let me know and I'll find another company. He replied saying Frank had been out for a couple of days but I would get the estimate within a day or two. That was two and a half months ago and still no estimate. My guess is that since it wasn't a big project - about 700 square feet, it wasn't a priority. Nice people - just not forthcoming about their priorities. I've hired another company for the project.

Floor Factors provided a quick estimate and said the job would be scheduled 3-4 weeks out. When our 2-day project window arrived, the installer Deon showed up right on time and went to work. By mid afternoon the next day, the new floor was done and looked great. Deon was friendly and professional as were both the estimator and the scheduler we dealt with from Floor Factors.

The vinyl flooring in dining room and entrance to the house had dents. Floor Factors was able to fix the entrance vinyl but in the process damaged my front door. Also, the replacement entrance vinyl and quot;seamand quot; at the door threshold was sloppy leaving a 1/8 inch gap. They were not able to fix the vinyl in the dining room because the cabinets were installed over the flooring and underlayment so replacing the vinyl would have been a major problem. They did do a good job on the kitchen and bathroom vinyl and the carpet except as noted next. Replacing the entrance vinyl required re-doing the vinyl-carpet interface which they had to do twice (3 times total) and it is still a little sloppy. My contact at Floor Factors was unresponsive and it often took several phone calls to get anything done. They did give me a $400 credit for the dining room, paid for a new threshold and gave me a $100 credit for the door damage. But, even with those things the whole experience and quality of work was not worth it.

We remodeled our bathroom and in the process I reinstalled a new underlayment: 19/32 ACX plywood. I asked the installer to work with this and be prepared to tile on top of this surface. Installer came at requested date and time to perform the installation. My floor did require some prep work--filling cracks and cutting area around the door trim at the bottom for the tile to fit. That took about 1 hour for that extra prep work and another 30 minutes or so for mortar to dry enough to continue. Installer then put adhesive and installed the 12x12 tiles. The material for the job cost around $220 - for our required 30 sqft of install. We had to buy minimum of 48sqft. Labor was $400. After tile was installed the grouting was done. Finally the carpet transition strip was put down again. It took about four hours for one person to complete the task. The tiles looked nice and installer did good job of placement and alignment. When the tiles cured and grout dried we noticed some cracks and had to get those fixed. I was hoping they could come out within the next couple of days to fix the grout but it ended up taking 1 week (Thanksgiving got in way). So, I marked them down on responsiveness. Frank, who I worked with on the phone and via internet was very good and quick to respond, the issue was in getting the call back trip setup. As for quality, having the grout crack and need repaired, requiring a call back was one minus. Also, when the installer redid the transition strip it came out a little crooked and hammered up. I suppose those things are one time use and getting them back down is difficult. So, that part doesn't look good. Someday we'll replace the carpet and that will resolve that. They did a decent job, price was fair and company was easy to communicate with. I would consider them for future work. However, having said that, our next remodel we did use Paulsons and got a little bit better pricing.

The consultant provided options in-house and installation went well. They have one easy price per square foot rather than nickel and diming for every little and quot;extraand quot; thing.

Very helpful, responsive and professional at all times, from initial discussions and estimates to selection to installation. We have used Floor Factors previously for window coverings and were equally pleased with that project.

They were good. I don't have anything negative to say about them. Their price was good. They were punctual. We would use them again in the future if necessary.

The whole job went without problem from initial estimate, to advice in selecting flooring to installation. This was a bathroom remodel of a 1922 condominium and, for several reasons, required laying new flooring over existing ceramic mosaic tiles. Floor Factors was very helpful in suggesting a flooring that would work in that situation. The results were better than expected.

They were great. They directed me to the right places to find appropriate tile. They provided good information about selection and upkeep and cleaning products. Their convenient location, friendly service, and product knowledge will keep me coming back.

They were recommended by our architect. We liked the sales person and also the selection. We had an issue with a carpet that they sent that was damaged. They didn’t want to come and pick it up. We had to take it back and it was a hassle. They didn’t install it. Our installer told us that the carpet had grease on it. So the people from Floor Factors told us that we could clean off the grease. We had already done that at the store with them and so they sent out another roll of carpet which also had grease on it. So we were disappointed with that. They didn’t stand behind their product which was damaged. Their responsiveness was part of the issue and they wanted us to deal with the issue. The sales person when we initially bought the carpet was very responsive. I probably would look around in the future before I go back to their store. We might not go back since there are a lot of other companies.

The company was tolerant of our amiguity about installing a new floor in our living room. They answered the many questions we had and just by our answering questions, convinced us that their installers would be the best option. After watching the installer, we were glad we made that choice. The installer was very professional and did an excellent job. -- Dave who manages and schedules the installers, scheduled an installer who specialized in residential installs. He said he thought we would be happier than with an installer specializing in commercial installs. Without even seeing the commerial installers' work, I think he was right. I don't think we could be happier.

I enjoyed shopping for floor samples at Floor Factors in their NW Portland showroom. I was repeatedly greeted in a friendly and helpful manner, and each salesperson was very knowledgeable. While some might think the selection more limited than a flooring super store, they were very willing to help me find what I needed. My estimate was reasonable and the work performed was on-time and very professional. I could not be more pleased with this company and would not hesitate to recommend it to anyone.

The estimate was right on. The installer was on time and quick. He fixed a small part of the underflooring in a corner by the shower that I thought might need more work, but it is solid now. I love my new floor. Why didn't I do this years ago?

Geoff Rosebrook of Floor Factors gave us an reasonable estimate on a new marmoleum floor for our large kitchen. The installation was smooth and professional, all worked out well. We were pleased, and then... Geoff called to tell us our final price was $871 LESS than the original estimate! We were rather pleased.

They did an excellent job and we would use them again in the future should the need arise.

Rick was the associate from Floor Factors I worked with the most. My husband and I first met him in the show room and we went there because we were interested in a specific product they had; eco timber strand woven bamboo. They had the best price on this product by far. When we decided to go ahead and replace about 2,000 square feet of our new home with the bamboo, we worked with Rick on ordering and delivery. We also asked for Floor Factors to give us a quote on installation. A woman came out to provide the quote, and I never heard back from her about the price. When I called her, her response was they wouldn't do it. (We were having many steps and a subfloor done and that was the reason). I felt that wasn't polite not to get back to me even if they weren't doing it. When we ordered the bamboo, there wasn't a whole lot in stock, and Rick worked very hard and stayed in close contact with me about making certain we got what we needed as soon as possible from the earliest shipment possible. We did need to order returns for our floors and I worked with another gentleman on that. Ordering the returns was critical as well or it would delay the company we did select to do the floors on following through with the job. After I approved the order for the returns, the order was never made. I had to run all over the city trying to find the returns I did need. If I had just worked with Rick on everything from start to end, I would given them a higher score. He rocked.

The store rep was friendly, knowledgeable, punctual. The installers were competent and personable, and explained the steps they were taking, including wrinkles specific to my project. For example, they explained the need keep the thermostat setting high to minimize risk of tearing the flooring, especially since they had to cut an hourglass-like shape to go through a doorway (as recommended by the estimator who came out earlier, vs. putting a seam at the threshold.) The seam between the sheets is virtually invisible, and the edges were clean and close enough to the walls/counters that we almost don't need the quarter-round we planned to put in. They also had helpful recommendations for other parts of the remodel we should do before/as the flooring went in.

I had to special order the flooring because they quit making it and I had to find it in stock somewhere. As I recall, they did a good job and they worked with the marmoleum well. The price was reasonable and I was happy with it. They came in and got it done when I needed it done and it looked great when they were finished.

Bob from Floor Factors was one of several flooring installers that came out to bid laying laminate flooring in two basement rooms and carpeting the stairs. He was the only one that failed to bring samples of the laminates I was considering, he asked very few questions, seemed generally disinterested and - two months later - I have never received an estimate. This wasn't an insubstantial job and it would have been fairly painless since nobody was living in the house at the time of installation. Oh well, so fair I'm very happy with the choice I made (who, as it turns out, is also redoing the wood floors on the main level of the house).

They worked with us over several months on carpet selection. They have an excellent selection and readily ordered samples for us. The estimating, ordering, and installation scheduling went fairly smoothly. The installer was quite professional, but we would have preferred more dialog on some details (location of seam, amount of padding in hallway, size of remnant). The installed price was very satisfactory in comparison to the price of the carpet at another dealer. Overall, we were quite satisfied.

He did all of the scheduling and had someone come out to take care of things. Rick was very organized and on top of things constantly. I'm pleased with the quality of what I've received and the service credit goes to Rick. He was great to work with.

I was very pleased with the work performed. Everything on the quote was explained, so the scope was very well defined beforehand. The job was started and completed right on time. They had experience with the radiant heat. That was important to have for this project. Frank did a great job of following up, scheduling and coordinating the project and he was a great resource to have during the job.

I was referred to Floor Factors by a co-worker who had several great experiences. Right off the bat, I was impressed at their showroom, staffed with professional interior designers who did not work on commission. When I called for an estimate, Frank came out promptly and was polite and friendly. He then displayed an incredible amount of patience as I flip-flopped over and over, revising his reasonable estimate repeatedly and without complaint. In the showroom, Alicia walked me through the options, letting me check out sample after sample. When it came time for the install, Deon was everything that I could have hoped for nice, friendly, professional, skilled and punctual (if not early!). He went above and beyond and wanted to get things just right. He even helped me unload a new vanity from the car! From start to finish, I was completely impressed with everyone that I encountered at Floor Factors and I wouldn t hesitate to recommend them to anyone!

I felt that the install amount of $698.00 was a bit high, since I had already purchased the flooring from them. However, the installer did very good work. I had never had a kitchen floor floated, and new flooring put ontop so did not know what to expect. I do love my kitchen floor. It looks sooo much nicer.