Ferguson Bath, Kitchen & Lighting Gallery

My experience with Ferguson was terrible. I could have purchased my fancy dishwasher online, but I wanted to support a local business and I wanted to see the dishwasher in person in the showroom. I didn't think it would be cool to check it out there and not order from them, unfortunately, my good intentions backfired. I purchased the top of the line Thermador Star Sapphire dishwasher - it is a $2,200 dishwasher - for some reason, I thought that the level of service would match the price, or at the very least be average. Upon purchase, I asked the salesman if Ferguson had installers - and he said no, but he could refer me to a plumber (he thought I was asking for BOTH the dishwasher and a sink faucet which I also purchased, though my husband installed the faucet himself). I even commented to him that my plumber thought that was odd since usually the place where you buy the dishwasher can install it, but my salesman just referred me to D&F Plumbing instead. The new dishwasher was replacing an old dishwasher, so it should have been a simple swap in & out.... Delivery day - The guys were great & showed up on time, but they said they could NOT place the dishwasher in my home (costs extra), and it had to go in our garage. Our garage is detached and down a steep hill, so that made no sense to me - and they agreed but had to call and get permission to place the dishwasher inside my house. Next, they mentioned that I could have paid extra to have them install it. Um, what?! That was what I asked for when I purchased it, but the salesman said they didn't have installers. I had the plumbers scheduled the following day anyway, so stuck with that plan - and when the plumber arrived he said he couldn't install that day and wanted nearly $1,000 to install. Thanks for the recommendation, Ferguson. Since my delivery guy mentioned installation, I called Ferguson and again asked if they had installers and the woman who answered said no, they did not, so I asked her why the delivery guys said if I had paid extra when I purchased the dishwasher they could have installed it, and her reply was that they didn't have installers available THAT day, but they do have the option to schedule - seriously, how many times do I have to ask to pay Ferguson to get my new dishwasher installed?! So we scheduled a Ferguson installer to come in a few days. I have NEVER had such a challenging experience with a hired person in my home. This installer literally gave me EIGHT different reasons explaining why this dishwasher could not be installed, and every single reason was false - and if I had actually heeded his advice it would have created an entirely new set of problems. 1. There's no room behind the dishwasher for a junction box, so you need an electrician and a contractor to put a hole in your wall for the box (fact - the junction box goes under the sink cabinet, NOT behind the dishwasher). 2. The hose has 2 female ends so it won't attach - wrong hose (fact - upon my suggestion of looking in the pile of stuff he found what he needed). 3. The plug won't reach the outlet because the junction box is too big for the hole (fact - run the plug through the hole from the other side). 4. Can't hardwire it because the wires are not long enough to reach the front of the dishwasher (fact - Thermador dishwashers don't hardwire from the front - they hardwire from the junction box). 5. Can't hardwire it because can't find the panel on front of dishwasher & no channel for the wires to run under (fact - Thermadors don't have a panel on the front - they hardwire from the junction box). 6. New dishwasher won't fit because of trim piece from old dishwasher (fact - I simply removed the trim piece by borrowing his drill and unscrewing two screws). 7. He advised that I return this dishwasher to Ferguson and purchase a "mini dishwasher" because this one would not fit (fact - he removed a full sized dishwasher from the space & a mini dishwasher is the most ridiculous suggestion he made). 8. Oops - now the connector piece is broken (fact - it wasn't). Our old Asko dishwasher was hard wired, and I repeatedly asked the Ferguson installer to hardwire the Thermador but he insisted that he could not, and he insisted it was perfectly acceptable for him to use the plug to simply plug it into the outlet shared with the garbage disposal. I am not an electrician, however I can read the installation manual and it very clearly says if you are not going to hardwire the dishwasher, then it needs a dedicated breaker if being plugged into an outlet. I can't imagine the issues I would have had if I let him leave it like that - totally unacceptable. So, he assured me he'd get back under there and hardwire it. Popped back out from under the sink, said it was all done and good to go. So why was it still plugged into the outlet? He insisted he "installed it both ways" - said he hardwired and plugged it in (but of course he hadn't hardwired it at all and was lying). OMG, I couldn't take the nonsense anymore and finally called Thermador's installation hotline & Ferguson. Someone at Ferguson finally talked some sense into this "installer" and told him how to correctly install a Thermador dishwasher. Apparently, it's one of the easiest brands to install IF you know what you're doing (or just read the instructions that I was showing him). The fact that a customer can spend $2,200 on a dishwasher and get an installer who has never installed one before is totally unacceptable. This entire installation ordeal took around 3 hours and was awful. My advice for the installer was if you don't know how to do something, just call your supervisor for help - don't make up a long list of phony reasons why you can't get it done. Ferguson agreed that this was a nightmare and Brady stepped up and was the saving grace for Ferguson - she was the ONLY person I interacted with who seemed truly mortified by this experience and she personally came with a "level 4" installer to check the installation and make sure everything was good. They were both very nice and helpful. My suggestion would be that anytime a customer spends $2,200 on a dishwasher maybe just go ahead and send the Level 4 installer (or Level 3, 2 or 1 - just not the ZERO they sent out this day). Oh, and the kitchen sink faucet? It went from being in stock to being backordered several weeks - in the meantime, I found it for less on Amazon and purchased it & my husband installed it. When I went to the showroom to return the backordered faucet the receptionist said I needed to return it to their warehouse in Salem. Thankfully I was persuasive enough that they agreed to accept the return in the store where I bought the item. While I was waiting a nice man came in and asked the receptionist some questions about a fixture he was looking for - I really wanted to whisper to him, "Run! Get out while you can! Go to Rejuvenation, Chown, or Restoration Hardware! Anywhere but here!" I didn't tell him - but I am telling all you - don't go to Ferguson.

This is a team of dedicated employees that seek to see to your every design and materials need. The have the highest quality products and competitive pricing. We will be pleased to do work with them in our future projects. Our cabinets were installed quickly and professional by their installers. The service after the sale by Raj Dutt and Charlie Young is outstanding. Good company great service and professionalism. OUTSTANDING!

Nice showroom, friendly folks. $7K in supplies and one faucet is wrong but they still want to charge a 25% restocking fee on a $7K order. There is no facet in new construction that you will not be gouged in as a consumer.