DYNALECTRIC CO

The estimator was very good at stating exactly what would be done, and what the cost would be. The work was done as stated, though it ended up taking quite a bit longer than expected due to traffic problems and the electrician's health issues. He totally cleaned up after himself when done. Both the estimator and electrician were very pleasant to work with. The total cost was exactly as estimated.

The ball was dropped a couple of times in the hand-off between parties, but they scheduled and showed up without too much delay. The electrician was generally professional. However, my space is small and I work from home so when he wanted to talk, which was most of the time there was no place for me to escape to. As a result he worked more slowly and I should bill him for investment advice. The work was performed well. However, when I received the bill it was 50% more than estimated. I had tracked the time spent and it was over by 2 1/4 hours. When I called to inquire I was told that I had to pay for travel time from his house, which was on the opposite side of town, something that I was not informed about at the time of estimate. Further, that I had to pay for LUNCH time as he "was unable to work on any other job since he was at my site". I have employed a lot of people of the years and never in my life have I heard of a hourly employee being paid for lunch.