Decks by J R W

It was a good quote. I just decided the put off doing the front deck that is why I did not use their service. But when they did the quote, they were very good and gave details.

Rich Cavanaugh did a fantastic job. He went above and beyond to make sure customer expectations were met. Very punctual, pays attention to details, patiently explains the details. From a previous deck installation by another company years ago, rot in the rim joist, coupled with leaking windows proved a large rot repair project. Decks by JRW (Bjorn) coordinated the repair at a reasonable cost. Could not be happier with the final product.

In October of 2010, we found evidence of a problem. Upon opening up a wall, we discovered extensive damage to a major support structure. It was caused by the lack of a flashing that should have been installed during the deck construction. I contacted JRW, sent photos of the damage and was told someone would get back to me. I called them weekly. The damage to the house needed to be fixed as it was perilously dangerous, and could cause further damage if let go. We had it repaired at a cost of $10,000. Four weeks after I first contacted JRW, someone came out to the house. The repair work had been done by then. Decks by JRW would not stand behind their work. They said they were new owners and not the people who did the original work. They also said we didn't give them enough time to fix the problem. It took them until December to finally deny any responsibility. Last I checked, they still use photos of our deck on their website.

The estimator was very prompt to come and make an estimate. Because it was a small job, they fit it in very quickly and the whole thing was finished in about a week from estimate to completion. The deck looks great now.

They were excellent. The price was reasonable; I was incredibly happy with them. The material that they used was high quality tight-knot cedar: nice and dense. They listened so well and the deck turned out beautiful. They included two trellises/arbors that were creative and beautiful. The work was done on time. It was everything I wanted! I'm satisfied with their services and I would certainly call them again if I ever need deck work done.