Craftworks Home Repair & Improvement

unknown

Jason did several things for us. Since I live in an older home and the house has shifted my interior doors wouldn't shut all the way. So he trimmed them and they all close perfectly. Second thing he did was replace a rotten window sill outside by upper bedroom. He did it all from the outside and used primed wood so it was easy to paint and then be done with. Thirdly he took down my fir front door and he sanded the interior of the door, taking an old water stain with it. It looked fantastic when it was done and I plan on refinishing it myself. I have one more window sill that I found that needs to be replaced. I have set up an appointment with him to come back out and get the job done. I have used Jason 4 times now. He is super busy but he is worth the wait. He is punctual, works within the budget and comes up with good ideas. He cleans up after the job is completed each day. As I said I love his work and have been very pleased with his help the last 2 years. I will definately use him again!

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see above~ excellent

He is a good guy to work with and does not try to push the project his way or anything like that. He finds out what I want and does his best to accommodate it. He has a nice respectful manner and has good pricing. They got the work done quickly and did not leave a mess. This was the first time I used this company.

It was a good experience. They were wonderful. I'm going to hire them again in the spring.

Working with Jason was easy. He was prompt, reliable, easy to talk to and explained things thoroughly. He offered suggestions and completed the work on time. The work area was cleaned up and the remodel is beautiful. I would hire Jason again without any reservation. He does amazing work.

First what went well: Jason was nice to work with in person and was punctual. The wall prep appeared to be done properly including installing hardibacker. Also the floor prep was done well with the addition of Tand G plywood over the existing subfloor and then leveled. What went poorly: Well basically everything else that had to do with the shower was done incorrectly and with poor attention to detail. It was clear that Jason had limited experience with the Kerdi product as he had to read the instructions to install it. That would have been fine had the install been done properly but it was not. We found this out when we hired a tile professional finish the shower. Initially we were going to do the wall tile ourselves but ended up hiring it out. First Jason used the incorrect trowel size and mixed the thinset improperly. You can see the trowel marks behind the kerdi which is a no no and the kerdi membrane just peels right off the wall because of all the voids between the substrate and the kerdi membrane. Also the shower pan was not leveled properly. In order for us to be able to tile the shower the kerdi has to be removed, the existing thinset ground down and the walls reprepped and the shower pan pulled up. A new shower pan must be constructed and new kerdi installed just to be able to tile the shower. We contacted Jason for a partial refund and showed him pictures of the problem. He admitted the work was not done correctly in his reply email. He offered to come out and fix it so at least he made an effort. However, we had no desire to have him work on it again as he clearly isn't experienced with shower installs. After we informed he we were going to have someone more experienced do the work he refused a refund of any sort. The kerdi material itself was nearly $600 which is all wasted since he installed it improperly and we are now on the the hook for all the material plus what we paid him in labor, another $800 plus the cost to have another professional fix his poor work. If you are going to hire Jason I suggest sticking with basic handyman projects and stay away from anything specialized, especially bathroom remodel work as this appears to be above his skillset.

Jason if a very nice, polite young man. He arrive right on time and worked hard and I wouldn't hesitate to hire him again!

He was a referal from a friend and he came out to our rental to fix many problems including blown out electrical and lighting issues inside and outside of house. Leaky faucets and drywall repairs. We are very happy with his work and the integrity of the finifshed products.