Classic Sash & Door Company

Every aspect of working with Classis Sash and Door was fantastic. The owner, Mark, was the only person who quoted our project that actually offered his own recommendations and insight into our window project to help our house achieve a unique aesthetic appeal. No one discussed divide light options with us for the windows aside from Mark unless we asked. He showed us the construction differences of the Marvin windows we ultimately bought vs other window types he and others install. He showed us divide light options which no one else even mentioned existed. He truly cared that the final look of our house generated some curb appeal even though we do not intend to sell the house. Project coordination and communication was fantastic. We got updates on the status of the windows from the factory and when the install team would be out. His install team was prompt, professional, and did a great job caring for both the interior and exterior of our house. The windows were installed on schedule and the carpentry work for the door was well done. Despite a couple project setbacks, the experience was fantastic. Classic Sash puts their customer first and it shows. There were a couple window interior sections from the factory that were not painted and were mounted adjacent to sections that received factory paint. Mark took care of it so effectively you cannot tell that the factory screwed up. One of our sashes was damaged during shipping, and again, no problem. They contacted Marvin right away, got a replacement ordered and installed it as soon as it was ready. I would recommend Classic Sash and Door to anyone looking for window replacements for a house they intend to keep or want some great input of enhancing the look of.

While there were a couple of delays from the supplier during my project, I hold Mark and his team in high regard for their excellent craftsmanship. A couple months after my windows were installed, one windowpane cracked. Mark worked with the supplier to fix the window at no charge under warranty and had his stain person fix the trim on the replaced window panel. These guys are absolute professionals and I enjoyed working with them.

Horribly. We requested a bid a few years ago for windows. We received one from Classic Sash & Door. At the time we decided to not move forward. I revisited our bids and called yesterday as we're revisiting the project and are ready to move forward. The response from Bo at Classic Sash & Door was rude, dismissive - and the message that came through is that our windows are terrible and we didn't have the money to make the repairs as they "only do the best work and can't compromise". I get that approach and that is why we took so long to make sure we had everything ready to go for the right work - not just a band aid. Frankly it was embarrassing and hurtful.

We had an really great experience with Mark and his team. We got five quotes from other companies for window replacement throughout our entire home. Classic Sash and Door is a craftsman shop and they deals in high quality windows. Their bid was higher, as expected. In truth, it was out of our budget, but now that the work is done we feel extremely good about our decision to spend more and get windows that look exceptional. When Mark first came to our home he came with a design sense that won us over-- he has great ideas and spent most of his time actually getting a sense of how we live with the idea of finding windows that would integrate into our cozy, cabin-esque style ranch home. The installation was done efficiently and the workers left our home very, very clean every single day. During installation we expressed some regret about one of our design decisions and Mark immediately set about finding us a solution that worked much, much better. We also had some surprise carpentry work that had to be done to replace rotted joists and sillplate around the door. They did a solid and professional job. The staining for this project was complex-- there were many, many grooves and fine lines. On the one hand the stain-matching job that was done to match our Knotty pine walls was true artistry-- especially in blending areas where old window boxes and unstained pine had to be matched with aged stained walls and new windows. On the other hand, there are small areas in the woodwork detail that were left unstained and are minor irritations. There was also a delay in getting a piece of our screen door installed, apparently due to a manufacturer delay. Again, a minor issue. Projects like this are complex and they take time. Mark is thoughtful and his approach to business is personal. He does not have a team of receptionists and a dozen crews working full-tilt boogie to complete 10 projects a day. Be patient, and if you view a window project as a long-term investment and as a design project to enhance the look and feel of your home, you will be satisfied.

He walked me through my options for windows and promised to detail them in the estimate. After not hearing back from him, I followed up with an email a couple of weeks later giving him the benefit of the doubt that perhaps he had written down the wrong email and still have not heard from him. Since communication and responsiveness are key traits I look for in a contractor, I have moved on.

I had been looking for sash only replacement windows for a LONG time; I wanted to replace my old windows but keep with the look and feel of the house so did not want a modern insert which would have clashed with the existing opening. Mark was able to provide this for me (and I had looked for a long time). He worked with me to customize the window the way I wanted (glass type, etc) and provided a reasonable quote (not cheap by any means but reasonable). The windows took a bit longer than anticipated to be ready but Mark was communicative throughout the process. The day of the installation, his crew came on time and were very professional and clean. They setup a little work area outside the house where they would do all the sawing and what not and the inside of the house was not impacted a lot by their work. The only blemish was that the divided lite was wrong (miscommunication along the way). Mark was very helpful here and proposed two solutions to the issue: he could get the windows fully redone and reinstalled at no cost or give a discount. He gave us time to think it over and see how we liked the new divided lite. In the end, we decided that it wasn't that noticeable but I really appreciated Mark's willingness to redo the work to our satisfaction. Highly recommended and will use Mark's company again when we upgrade our other windows.

Never would I hire this company

They were excellent. I've worked with them in the past. The craftsmanship was superior. They cleaned up after themselves and were excellent. Their customer service was very good. They were very friendly. The price was a little bit higher but it was worth the price.

They did an excellent job and they had great workmanship. They built a screen for our front door, there is no leakage and everything works perfectly.

Was very careful with limiting exposure to lead paint. Very happy.

It turned out well. It just took a little bit longer than expected. We are very happy with the windows. They look really nice. They are different than normal windows; they were tilt and turn windows which is more common in Europe. There were a few small issues, but they were able to fix it.

Staff and installers are very knowledgeable and experienced and a pleasure to work with. Staff made good recommendations for options to include in manufacture/construction of the windows. Accurate measurements were taken. Care was taken to protect the jobsite during installation of the windows. Windows fit correctly during installation. Jobsite was cleaned by the installer before leaving. Marvin Windows are a very well designed and manufactured product.

It has not went any where yet. We hired and payed a $4000 down payment to classic sash and door at the beginning of january at this time we were told the window would be installed in late February. We did not hear from him at all the rest of January so my wife called in February to see what there schedule was like. She talked to someone at the office and was told that Mark Bell would get back to her and he never did so she called him back on his cell phone and was told he would email us some dates and get the install scheduled. This never happened and so we called back in March and once again we're told that we would get an email with dates to schedule the install. Today is April 19 and we still have not been contacted to even schedule an install.

Mark showed up and took a half hour or so talking with me about replacing my front door. He said he would have a quote for me by the end of the week. That was almost a month ago. I called his cell several days later and asked when I would hear back - no response. I called the office a few days after that and was told he was still waiting on a price for something on my job. Never had any follow-up or contact from them at all. Reply ? Obviously this was a poor fit on both ends, as my recollection of events is substantially different. But the fact is you said you would get back to me with a quote then never did, and you ignored two phone calls over the span of a week asking what the status was. If you changed your mind about providing a quote it would have been nice of you to communicate that.

They did a great job! I worked with Mark Bell. I liked him because he came in and was really helpful in helping me think about how I wanted to do my windows. The foreman that came and worked here for a week was extremely knowledgeable and extremely skilled at his work. They were expensive.

The quality of the product and the installation was excellent. But it took several months from the time we ordered the windows to the actual installation, and that was only after repeatedly calling to check on the status of the project. The windows had to be ordered, which took a while. But we also had the sense that a two-window project just wasn't important enough to bother with. Only when we got fed up (more than four months had elapsed) and asked for our deposit back did the company finally schedule an installation date -- which in turn got postponed a few times. We were given a small discount on the final project (the final painting work was done for free), which was nice but felt, well, small. And the crew complained about having to do installation work in wet winter weather -- a problem, we pointed out, that wouldn't have existed if they had done the work five months earlier in pleasant weather.

We had an overall excellent experience with Classic Sash and Door. It took us a long time to decide on the windows we wanted to use to replace our plate-glass vinyl ones - we wanted the windows to look solid and historic. We knew we wanted mullions, but weren't sure whether to get wood or fiberglass or wood clad, etc. We settled on the fiberglass exterior/wood interior because it made the most sense in the Portland rainy weather. Also: Wood windows are made from finger-jointed pine, usually fast-growth - meaning that they won't hold up like old-growth cedar windows of the past. Wood clad windows also have rot problems and are sort of a mystery to us because the whole point of wood is the look of it and if you cover it in aluminum, what's the point? And it still can rot? No thanks. Fiberglass doesn't quite have the high relief of wood, but it was good enough to create nice shadows and depth. Also it is paintable, which is helpful. We looked at Milgard windows and toured the facility in Tualatin. Not impressed. At least for the type of window we were looking at, these were far inferior to Marvins. The wood cuts were not precise and everything just looked sloppy. Plus, they didn't open in a smooth, solid way. The price difference was nothing, so we went with Marvins. As far as working with Classic, they were fantastic. The team of installers were skilled, knowledgeable, personable (fun with our kids), and worked through wind and rain to get it all done. They cleaned up after themselves every day and were very respectful of our property. A year later we are very pleased with the results. We will definitely use them again when we have window or door needs.

This went very well--Mark, the owner of the company checked in frequently and made sure we were satisfied. Very positive experience.

Amazing. Kevin is the perfect example of what I think of when I think of customer service the way it should be. Always available, always friendly, always professional. You might spend a bit more here than other places, but the level of service is more than worth it. Kevin helped me select a very classic style window and door arrangement that matched the age of my house (1900). The project was finished quickly, and let me tell you it looks gorgeous. I have high standards for quality of workmanship and customer service, and they nailed it. I couldn't say enough about my experience here. Highly recommended.

I was left with the impression that this company is not really in buisness.

We had gone to Classic Sash and Doors because of the reviews. We meet with Kevin for our in home consult for door measurements and door specifics after informally talking with someone at the store location for ideas of what we'd like to order. Kevin arrived promptly and as we had completed our due diligence ahead of time (e.g. have a strong idea of which door we'd like and even the hardward we'd like to purchase) the meeting went quickly enough. He or the original person we had met at the store even suggested if we were interested that we could save a bit of money if we were willing to seal the door ourselves or we could have that added to the order. We took them up on their suggestion. The order was to be fulfilled and delivered to us in 3 weeks as we had ordered a mortise lock hardware door set - and the door needed to be custom drilled to fit the setting of our hardware/lock selection. 3 weeks arrived and my husband and i had cleared our weekend to seal the door. We didn't hear anything from Classic Sash until we initiated the call on when we could expect to have the door arrive that week. They then informed us that they was a delay in the order and it'd be another week. I do not believe they would have bothered to contact us if we hadn't called them. The following week came and went, we did receive our door and eager to get to the installation stage, arranged our installation date, and then promptly spent the following weekend and a couple of weekday night working on sealing our new door in. We even added an extra coat of sealant/ varnish on each side of the door. The total hours my husband and I spent on that door together was easily 20 hours (as we lightly sanded each coat etc). The door install was estimated to only take 1/2 the day. The door installer took all day. Here's the reason why, the pre drilled door was incorrectly drilled. There was a hole in the door that my front door hardware would not cover, as again, the door was pre drilled incorrectly and no one at their company bothered to check this before giving us the door. Kevin and company's solution was to order another hardware set with a handle plate that would cover the hole completely but otherwise would look exactly the same as our original hardware. As my husband and I had spent a significant time selecting just the right door we were reluctant to switch, but we wanted to keep the door we worked so h******. So we agreed so long as it met the condition that the hardware would look exactly the same. We had to wait another several weeks approx for the new hardware. The first time we arranged for the installer to come back to our house asked for an approx. time to expect him to show up... my husband and I both work. That day, my husband had a meeting and planned to let the installer in and then leave for work requesting that the installer lock the work behind him. The schedule time came and went, and there was no call to explain that the installer was going to be late or delayed. So my husband left for work annoyed that he had to even go in late for no reason. Kevin called to asked why there was no one at home. Apparently the installer arrived over 30 mins. later and didn't mention this fact to Kevin - we had to after a few emails and VM calls. When the installer came over on yet another day to install the hardware, we took a look.. it covered the hole, but the face plate was much wider and larger than the original set and looked award when you opened the door and looked at the faceplate on the other side. Also because again the lock set wasn't meant for this door, the door handle would stick when you opened it, and the key lock wasn't flush again the door - again because the door was incorrectly made. In the end, we told them it wasn't sufficient, and a new door was order... another 4 weeks before delivery. And other day scheduled and my turn taking the day off to allow another installer install the new door and original hardware order. They outsourced the door lock installation to ensure that we would be satisfied with the end result. To the company's credit at the end of the day after a very long painful process, we did receive a door we are happy with so they fulfilled their end of the agreement. But I'm not inclined to ever use them again, from start to finish this took over 3 months to resolve, and multiple days off on my husbands and/or my part, not to mention multiple emails and calls eventually to include the owner of the company to resolve this to our satisfaction. That is not the level of service we read about or paid a premium to receive.

These guys are amazing! They were incredibly personable, incredibly knowledgeable, and professional. The quality of the installed windows was second to none. The person I have worked with the most, Mark Bell is very professional, and easy to work with. He knows a lot! They completed the job in one day. I will use Classic Sash again. They will soon be starting another project.

Kevin provided the estimate and arranged everything.He is excellent to work with - very professional and easy to communicate with. The installers also were very professional and did a first-rate job. I would definitely contact them to replace more windows for me in the future.

They were very professional and put in some great windows. We don't feel the breeze any more. They were a little pricey but we were very satisfied. We would use them again in the future.

We have had the windows replaced over several years in three stages, beginning upstairs and working our way down. Each time, everything went perfectly without a hitch and with even better-than-expected results. Kevin, our salesperson and estimator, was great. He had excellent ideas and recognized our concern that the windows be in keeping with the style of our 1920's house. He was available to answer all questions and gave us confidence that we could proceed with the much-needed improvement. Skilled installers arrived right on time and did a great job, too. It was amazing that they could remove the old windows and install the new ones without any mess or damage to surrounding woodwork. The new windows look great! They are in perfect keeping with the style and age of our house, and a condensation problem we had on the inside of the glass is gone. We would definitely recommend Classic Sash and Door and call them again without hesitation.