CHOWN HARDWARE

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We are very happy with Mariah from Chown, she assisted us in the entire process.

On our first visit to Chown, we purchased the cabinet, marble top, sink hardware, and matching bathtub hardware for a total of $1,600. The items were all special ordered and arrived in 2 weeks. Upon uncrating the cabinet we discovered that the cabinet fronts had been installed backwards and could not be repaired since holes for the European hinges were drilled into the front sides and could not be repaired. We also thought for the amount of money that we had spent, that the cabinet was of poor quality. We went back to Chown and arranged to have the cabinet, sink and marble top picked up for return because we did not want to risk purchasing another cabinet through the catalog. We intended to use the same hardware in a pedestal sink that we purchased at another store. Upon delivery of the pedestal sink we discovered that the faucet was not going to work when we did a test fit because our vintage medicine cabinet hung too low and interferred with the faucet. I went back to Chown to return the faucet and the tub spout and purchase a new faucet and matching tub spout. The original sales person I worked with was not there so I worked with a different sales person who was happy to help. When that second faucet arrived and I prefit that faucet I discovered that because of a lip around the outside perimeter of the pedestal sink that the base of the new faucet did not fit correctly. So I went back again to Chown to return that faucet and the second tub spout and worked with the same sales person from my prior visit. The sales person found a faucet that had a similar spout but different handles so I decided to go with that. Unfortunately when my wife arrived home that night and saw the faucet she did not like the handles at all and wanted me to get a different faucet. Today I took this faucet and the tub spout back with the intent to purchase a faucet with different handles and matching tub spout that would work. The first sales person saw me and came up to help. When she realized that I was returning a faucet that I didn't buy through her she left without saying anything to me. The second sales person was terse and refunded my money and promptly went onto something else without any offer to help me find a replacement faucet. Because I still wanted to purchase a faucet and tub spout from them, I looked around and found a faucet that would work and went to inquire if that faucet had a matching tub spout. The sales person that had refunded my money 5 minutes before told me that she could not work with me because she was expecting a customer to come in the store although no one was there at that moment. I gave her the Chown item number and asked her if she could look it up. She declined and said I would have to work with someone else. Since I was also ignored by the other sales people that were in the store I left and went to George Moylan plumbing supply about a mile away and within 5 minutes found a faucet which was the same faucet of the last one I had purchased at Chown but with different handles and that my wife liked. (I had taken a picture and emailed it to my wife to verify that she would like it.) I was happy to give George Moylan nearly $600 for the faucet and matching tub spout. OK, I realize I was a pain but there is such a thing as service with a smile. I am certain that I could have purchased that same faucet from Chown and would have been glad to do so because I did feel an obligation based on the unintended returns that had resulted. I will be doing further remodeling of another bathroom and kitchen butI will be reluctant to try Chown Hardware again.

The choices are vast but the prices are high. No discounts here --- or not a greater discount then one can find on the internet. But the service is great and the people are friendly and they do a really good job making suggestions and knowing the products they offer in catalogs and on the floor.

Until we found Tony I was having a lot of problems. He quickly helped us find everything we needed and with expedited shipping we got everything in time. Our bathroom is beautiful now thanks to Tony's help and advice.

Four years ago Kathleen Adams (they have 2 Kathleen's) helped my choose the fixtures for 3 new bathrooms that I installed in my home --- one a renovation and 2 newly added in a remodel. She searched through books, took me to the things with the best quality and told me that the toilets that I was thinking about were not work the money and sold me better quality at a lower price. I have been back this year and again she has come through for me in price, quality and lead time. I have purchased knobs, pulls, door handles, toilets, towel bars, tp holders, mirrors etc etc I wouldn't go anywhere else at this point and trust all of her guidance and help.

I went in, and when a salesperson was free, found the item fairly quickly. This is typical. Prices are fair. They are not high or low. Reliability of being able to find the item I'm looking for is very good.

Large selection of mid-to-high end hardware and bath products. Erika, sales, very knowledgeable, attentive and followed through on all commitments, including assisting with working with factory customer service due to faulty door lock and its replacement.