IF I could judge this CD NORTHWEST ROOFING business by it's responsiveness to my repeated requests by email & phone for getting a bid for the full work I had a need of getting done, it would be a "D" or "F" because their "Project Manager", Derek McCracken failed to respond me for over 3 weeks now. I COULD NOT RECOMMEND THIS ROOFER BUSINESS BASED UPON THE FACT THAT JUST DIDN'T FUNCTION TO EVEN PROVIDE A VALID BID... so IF they couldn't even submit a valid bid after weeks of my attempts to get them to function, there's a huge question as to whether they could do anything else. As a Senior Citizen, I wouldn't recommend this outfit to anyone!!!
Description of Work: The roofer/estimator (Derek McCracken) came unannounced about 4 days after I contacted them by Email. I note that I'm very hard of hearing and I don't use the phone. Mr. McCraken came with a 'high tech toy' in the form of an battery operated helicopter with an on-board video camera and GPS link to his IPAD. I got to watch as this 'toy' was launched and took it's video pictures of my roof. That was the best and only thing I got out of this experience. Everything else was bad and I never could get Mr. McCracken to respond after he submitted an excessively high bid of $250 for a less than an hour caulking job around my chimneys.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Janae K.
05/2013
2.0
roofing
+ -1 more
Please see above. I was looking forward to the dreaded cleaning of the roof. Now I have to start over with another company.
Description of Work: We bought a groupon for the roof and gutters to be cleaned for the moss. They came out in February 2013 and put stuff on the moss of the roof that they said would treat it. This was after I was charged an additional $50 above the groupon I bought because of the the slope of the roof. I made a deal for them to come back out a month later and clean all the moss from the roof, gutters and powerwash the driveways. That is the last time I heard from them. I left 3 messages for Chris and have not received any calls back. My last phone message was May 9, 2013 and still no call back. Customer service one of the biggest things I look for.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$200
Renee P.
03/2013
1.0
handyman service, holiday decorators
+ 0 more
We've had an issue CD Northwest Roofing. We've reported it to the Better Business Bureau. They have contacted the company twice and had no response. Obviously, where they haven't even responded to the Better Business Bureau, they have not responded to our repeated attempts to get anything done either. It took them two days to do it and the first day, I was out there giving them verbal guidance, because I had done it before. Well, the second day, I didn't go out there and supervise them so well. As soon as I did go out there and saw what they were doing, instead of saying something, I went back in the house, because I knew that I probably would not be too nice about the whole thing. And then, to top it off, we had paid at the same time we paid for removal of the lights and then never showed back up to remove the lights. So, I had to get on the house and remove the lights myself and I found where they had used staple guns to install lights around the windows. They had stapled right through the cords and we had trouble while they were on during Christmas, with the lights shorting out and throw the circuit breaker. We had just bought all those lights. They were brand new LED lights. Until I went and pulled the lights off and saw what they had done, I then realized why we were having such a hard time doing the holidays, keeping the lights on. My wife was really mad because they took pictures of our house and used them on their webpage without notifying us. So, that really was the icing on the cake, when she found that out. Also, they took ten days to come and do the lights. They were supposed to have them installed before Thanksgiving, but they were installed the week after Thanksgiving.
Description of Work: They put our Christmas lights up on our house.
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Service Categories
Roofing,
Holiday Decorating,
Handyman Services
FAQ
CD Northwest Roofing is currently rated 1.5 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
CD Northwest Roofing accepts the following forms of payment: Check,Discover,MasterCard,PayPal,Visa
Yes, CD Northwest Roofing offers free project estimates.
Yes, CD Northwest Roofing offers eco-friendly accreditations.
No, CD Northwest Roofing does not offer a senior discount.
Yes, CD Northwest Roofing offers emergency services.
Yes, CD Northwest Roofing offers warranties.
CD Northwest Roofing offers the following services: Roofing.