Aspen Contracting, Inc.

Terrible worst service ever experienced! Tornado struck home. Aspen onsite to beg for work.Job not completed, owner passed away, original job not done properly, asked for money out of pocket Home stuck by tornado. Aspen onsite to beg for work.Job not completed, owner passed away, original job not done properly, asked for money out of pocket under the table. lost 2 sales of home! No integrity, basically they took money from a dying woman! Home was stuck by tornado. Aspen on site to earn work. Sheri hired company as she needed roof/siding repairs and fast to secure roof of leaks and anymore damages. 2 contacts signed the later contract included valley (neighbors valley replaced and no issues-different company/same house build). A year later work still not complete. Sheri was disabled woman with struggles health issues, was hospitalized and passed away. During her hospitalization, eldest daughter took over attempt to get Aspen to come out and finish job including moving insulation away from multiple vents, get wildlife out of vents and to finish job. Job included new door and new garage NONE are still replaced. Email/called owner several times for resolution. He Michael Dolan sent threatening emails:"If your mother had opted to pay for a new valley there would have never been a leak. She opted to not pay top dollar. And even though I didn't install that part of the roof. I fixed it anyway. That's service. You can also tell sellers they have a 50yr warranty on the roof. I upgraded the valley. Double the cost of the original. I will not play games on this. I'm constantly doing the right thing here and getting the shaft. I want you to think a long time before replying. Because, if you try to not pay the remaining balance I'll add to it the valley. (HE THEATENED ME) (I'm grieving the loss of my mother and he their company's motto IS : WE BELIEVE IN DOING THE RIGHT THING THROUGH HIGHER STANDARDS AND INTEGRITY.") I'm sorry this happened. But this job is a loser for me before I put a 2k dollar valley in. I'm getting paid in full. End of story." I called their corporate office after the 2nd loss of sale of home and to report misconduct of Mr. Dolan. Spoke with Susan Swisher who listened but never called me back but only had Mr. Dolan's office call me back to say the GM wanted me to deal with them! Hello, I am super disappointed to hear that I was directed back to Amanda Barker... Ms. Barker has not been kind or professional in the past in regards to the death of my mother and all she was money hungry when at that time all the work was not completed! Per your motto: you will not ask to be paid in full until all the work is completed. Please send the bond and licensing information and I'm happy to deal with them as the owner thinks it's okay for Mike to demand $700 out of pocket when it was covered under warranty! Jessica estates rep. Asked multiple times to waive fees to equal lost of sale of estate home. Answer was no. We are highly disappointed in a company who claims they have integrity and honor ability to do the right thing! We are now asking they do the right thing by refunding the estates lost dollars of $ $8647.48 estates tried to reason with Aspen directly several times and they failed to recognize any wrong doing on their part. I have letters and formal inspection reports saying that that job was incomplete and shotty at best. We have 2 failed sales of home after offers were made. Their lack of repairs cost us time, money, personal stress and distress! Your Desired Resolution: This is the 2nd loss of sale because of the roof water damage for this home. The estate is suffering thousands of dollars of lose because of this. While I do appreciate your teaming coming out to "fix" repairs. The level that which they were fixed are believed to be insufficient. I beginning to think that my mom paid top dollar for a new roof and may not have gotten adequate service. I am writing to ask you to waive the remaining balance owed so that we can avoid further actions drafted by the estate. estates tried to reason with Aspen directly several times and they failed to recognize any wrong doing on their part. I have letters and formal inspection reports saying that that job was incomplete and shotty at best. We have 2 failed sales of home after offers were made. Their lack of repairs cost us time, money, personal stress and distress! This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded. Desired Outcome: We are now asking they do the right thing by refunding the estates lost dollars of $ $8647.48 estates tried to reason with Aspen directly several times and they failed to recognize any wrong doing on their part. I have letters and formal inspection reports saying that that job was incomplete and shotty at best. We have 2 failed sales of home after offers were made. Their lack of repairs cost us time, money, personal stress and distress! Also i have proof that they committed insurance fraud and I reported them appropriately! I was told this is not the first time this has occurred via Aspen contracting!! This is the 2nd loss of sale because of the roof water damage for this home. The estate is suffering thousands of dollars of lose because of this. While I do appreciate your teaming coming out to "fix" repairs. The level that which they were fixed are believed to be insufficient. I beginning to think that my mom paid top dollar for a new roof and may not have gotten adequate service. I am writing to ask you to waive the remaining balance owed so that we can avoid further actions drafted by the estate. estates tried to reason with Aspen directly several times and they failed to recognize any wrong doing on their part. I have letters and formal inspection reports saying that that job was incomplete and shotty at best. We have 2 failed sales of home after offers were made. Their lack of repairs cost us time, money, personal stress and distress! How are they still in business?!